SCAMTicket Support Desk Reports & Reviews (12)
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Liars
https://www.washingtonpost.com/business/trying-to-change-a-flight-dont-fall-vict...⇄
Masquerade as legit
Pretty elaborate scam
Scammer's email [email protected]
Country Canada
Type of a scam Travel/Vacations
Initial means of contact Not applicable
Fake Air Canada Reservation Line
Only after receiving an email asking me to authorise the payment by replying "I agree" did i twig that this was a scam. I asked why he was not emailing from Air Canada. He explained that he worked for a third party that handles overflow calls. I put him on hold and then hung up. Managed to contact bank to cancel card. No transactions went through. Scary stuff. Very elaborate scam. Now on hold to Air Canada to re-arrange flight.
He tried to call me back twice using: +14154927672 and +12089080006. Number on his email signature was: 1-228-888-0004
Tell tale sign -airlines don't answer the phone after 5 rings!
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Email from him:
Dear Passenger,
Greetings Of the Day!
As per our conversation and as agreed, we are Cancelling your Flight Reservation with the total cost of $375.00 USD (Including Taxes & Fees).
Total cost for this itinerary including all taxes and fees would be $375.00 USD for all flights will be charged from your Master Card ending with XXXX.
Kindly reply "I Agree" in order to confirm this booking.
Passenger Details
Date
Flight No
Cabin
Depart
From
Arrive
At
Duration
Transit
Fri, 5 Aug
AC848
Economy
5:40 pm
Calgary Intl Airport (YYC)
10:55 am (on the 6 Aug)
Frankfurt am Main Airport (FRA)
9h 15m
-
Your credit/debit card may be billed in “multiple charges” not exceeding the total amount mentioned above and The split charge may show as Lufthansa Airline / Flight Ticket hub/ Way Fare Destination.
Please allow us a minimum of 24 to 48 hours to confirm the payment from your bank.
1-Charges will be placed on your card within next few hours.
Date, name and routing changes will be as per airline terms and fare rules and you will be required to pay fare difference (if any), applicable airline penalties and any applicable post-ticketing fees .All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.
Important Note : Most of the airline tickets are non-refundable. If you don't receive an email with e-Ticket information, Please contact us or call us on our Customer Support 1-228-888-0004
to get the E-Ticket. Before authorizing kindly read the terms and conditions mentioned below:
1. Tickets are non-refundable/changeable without a fee
2. Name changes are not permitted.
3. Review traveller(s) name and flight details as U.S. Transportation Security Administration(TSA) secure flight program now mandate all traveller(s) to provide the date of birth and gender as in the passport or government issued photo id4. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in imprisonment and/or penalties(49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals.
5. All bookings and fares are not guaranteed until ticketed .For hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation for the same.
6. There is no fee to cancel a flight ticketed within 12 hours of initial purchase(*Terms & Conditions Apply).
7. Beyond 24 hours of initial purchase flight booking must be cancelled 6 hours prior to scheduled departure time to retain ticket value for one year from the initial purchase date less applicable cancellation fee. If not within this time cancelled re-booking is not permitted and the ticket has no value.
8. For travel within Canada, bookings need to be cancelled the same day 1 hour before midnight (Canadian Time).
9. Ticket is non-refundable in case of Cancel/No-Show, will only be waived for death of passenger or family member provided the proof of demise is presented to us directly.
10. For all other domestic airlines (within the USA) date change charge is minimum USD 200.00 for re-issuance/re-validation per person and fare difference if applicable.
11. For international airlines date change charge is minimum USD 300.00 for re-issuance/re-validation per person and fare difference if applicable.
12. To avoid surcharge, your credit/debit card may be billed in "multiple charges" not exceeding the total amount mentioned above and The split charge may show as agent fees along with the charges pertaining to the specific airline.
13. Refunds are credited back to the original method of payment or customers will receive a check in the email.
14. Routing change will be subject to airline policy.
15. Entry visa/transit visa can be found on www.travel.state.gov
16. 2 Hours early check-in is required for domestic travel.
17. 3 Hours early check-in is required for international travel.
18. For international travel passport should be valid for at least 6 months.
19. By replying to this email, you agree to the terms and conditions mentioned above and will not dispute this transaction in future.
20. It is advised to contact us for any other query and concern at 21.The Transportation Security Admission will stop accepting driver's licenses that don't comply with the Real ID Act beginning January 22, 2018.This is applicable for nine states being Kentucky, Maine, Minnesota, Missouri, Montana, Oklahoma, Pennsylvania, South Carolina, and Washington.
We value your business and look forward to serve your travel needs in the near future.
Thank you,
Oscar Smith
1-228-888-0004
Scam from [email protected] 1-888-571-2616
Lufthansa impersonator
First sign should have been that it went directly to a person instead of IVR
”Agent” asked for all standard details like flight details, PNR etc and said that in order to change flight there will be a charge.
After some haggling that it should be free as it was weather related , agent said that he will try his best to get the cost reduced. Came back with a smaller amount which I reluctantly agreed to. Provided credit card details, address etc and they sent an email which I have to agree to. Not sure why they needed the reply?
After all done, I saw the ticket had not changed on the website and realized something is off. One looking at the email, realized this might be a scam and found this website.
Called up credit card company and blocked the card which stopped the card from being charged. Also registered this fraud with them.
Received multiple calls from +1 (251) 699-0003 and an email from them to approve the transaction.
United airlines cancellation due to Ukraine crisis
Then the only option remaining for us was to cancel or get credit. I chose to cancel for which Norman said you need to upgrade to flex tickets which is $2532 for 2 tickets. Damn! I was so confused by then that I agreed to all the steps. The non-refundable tickets still costing $2532 was not right, but did not catch my attention.
[email protected]
A man answers the phone as "American Airlines, Norman speaking" so I don't see anything wrong. Asks me for details, credit card info, address, all that jazz. Luckily I was already on my way to the airport. After getting off the phone with him I go straight to the American Airlines desk and explain the situation. She says nothing has been changed. This is when I realize I've been scammed.
Luckily cancelled the CC before they could take the money which was over 600$. I called the same number I had previously called and a woman picked up. I asked her what the company name was and she dodged the question three times. I asked again clearly "what is your company called" and she refused to respond. I then accused her of working for a scam and she hung up on me. The phone number was then disconnected, and does not seem to work anymore.
About 45 mins later, I started getting spammed with calls from +12692868416 and recieved not one but two emails, including one from a man named Simon.
Luckily American was great in helping me deal with this and rebooked my flights free of charge.
Beware...
They totally messed me up!
Type of a scam Travel/Vacations
I realized it was a scam before they were able to charge my credit card or collect the refund from my airline tickets. I cancelled my credit card and used the official airline website to cancel my flight. I've since been contacted by phone twice more and by email. They have said I need to go to my bank and authorize the charge, plus pay the "fees" for not allowing the charge to process in the first place. One phone call said it would be double the original charge, one email just said there were "dues" I needed to pay for the delay in processing.