The Original Puzzle Reports & Reviews

The Original Puzzle Reports & Reviews (33)

- Loveland, OH, USA

Scammer's address 100 Church Street 9th Floor , New York, NY 10007, USA
Scammer's email [email protected]
Country United States
Victim Location OH 45140, USA
Total money lost $50
Type of a scam Online Purchase

Ordered an item, was charged, never received the item. I’ve sent numerous emails asking for a credit, no response.

Useful

- Chandler, AZ, USA

Scammer's address 100 Church Street , New York, NY 10007, USA
Scammer's email [email protected]
Country United States
Victim Location AZ 85249, USA
Total money lost $80
Type of a scam Online Purchase

They take your money, send you a fake tracking number, never respond to your emails, and repeat the process over and over. Check out their FB page.

Useful

- Irvine, CA, USA

Scammer's website theoriginalpuzzle.com
Scammer's address 9th Floor 100 Church Street Manhattan 10007, NY, USA
Country United States
Victim Location CA 92604, USA
Total money lost $40
Type of a scam Online Purchase

Do not order from this website! I placed my order begging of April and it’s almost June now and nothing was delivered. Never responded to my emails and sent only one email a week after my purchase with some automated covid-19 message that was probably sent to anyone who places a purchase from them. Unfortunately, it seems like people are getting scammed by this website.

Useful

Like other customers, I placed an order in April 2020, and they charged my credit card and have not shipped my order. I have sent the company numerous emails, but to date I have not received a response. When I log onto to their website, it simply sates the status of my order as “unfulfilled.” I am very frustrated with this company and am wondering if it is nothing but a scam. Of course I receive daily emails from the company about ordering new puzzles.

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- Chesapeake, VA, USA

Scammer's address NY, USA
Country United States
Victim Location VA 23323, USA
Total money lost $60
Type of a scam Online Purchase

Purchased a puzzle on April 21st from a company that claims they're located in New York. They charged my card immediately and said it would take 4-6 weeks to arrive due to COVID reasons. I received an email stating it shipped two weeks ago from China. Tracking number is for a Chinese postal service and the number does not work at all. I've emailed with no response from them. After reviewing their Facebook page, every single review says the exact same thing is happening to them. I'm out almost $60 for a product I'll likely never receive.

Useful

Scammer's address 100 Church Street, New York, NY 10007, USA
Scammer's email [email protected]
Type of a scam Online Purchase

Ordered a puzzle on 04/27/2020. Never received the merchandise. Attempted three times to email the company at the suggested email address. Never received a reply. There is no phone number to call on their website and there is nowhere to track a purchase. I disputed the charge on my credit card and will hopefully get a credit. On the original verification of my order, they attempted to blame the shipping problems on Covid-19. They are a fraud. DO NOT BUY ANYTHING FROM THEM!!!

Useful

I am having a horrible experience like the other complaints with The original puzzle company. I ordered two puzzles and was charged $88.05 on April 2, 2020. I have not received the puzzles and I cannot get a satisfactory response regarding the status of this order. Every email is replied to with the same uninformative auto generated response.

adding to my frustration are the daily email I received from the company promoting their sales and free shipping! This is completely irresponsible when they can’t fulfill the orders that they have charged people for. I also believed companies didnt apply charges until the order had shipped. This company will just take your money and keep it and never send the merchandise.

Time to deal with my bank over these fraudulent charges!

Useful

- Fayetteville, AR, USA

Scammer's address 9th Floor 100 Church Street Manhattan 10007, New York, NY 10007, USA
Scammer's email [email protected]
Country United States
Victim Location AR 72703, USA
Total money lost $68.40
Type of a scam COVID-19

I placed an order for 2 puzzles online for $65. I immediately received an order confirmation, but nothing has ever shipped. Multiple attempts to contact them via email have only resulted in template replies, which blame the delays on Covid-19. No phone number is available.

I am also receiving about 1-3 emails a day from them offering sales.

Useful

- New York, NY, USA

Scammer's website theoriginalpuzzle.com
Scammer's address 9th Floor 100 Church Street Manhattan 10007, New York, NY 10007, USA
Scammer's email [email protected]
Country United States
Victim Location NY 10013, USA
Total money lost $48.90
Type of a scam Online Purchase

Made an online purchase early April. Received order confirmation and notification of immediate processing of payment prior to any shipping information. Contact with company via email has yielded generic auto replies blaming shipping delays on the pandemic. Company is Canadian but lists an address in NYC but refers to NYC as Manhattan, which is incorrect nomenclature. Address listed is shown to be vacant and for rent on the building's property management site. Company sent shipping information using fake tracking site 17track.net. Company Facebook page is filled with customer complaints experiencing the same scam.

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Victim Location 98033
Total money lost $50
Type of a scam Online Purchase

I purchased a product from this company, and paid for it nearly two months ago. I was very patient because they emailed saying the product would be delayed because of Covid. When I started trying to contact them they would not respond. I sent multiple requests, and finally found them on Facebook where I saw many people in the same boat. No phone number. I finally sent an email saying I was reporting them to the BBB. They sent me to spam. That was the first time that happened, so they were getting my prior emails.

I never got the product.

Useful

Victim Location 73114
Total money lost $42.91
Type of a scam Online Purchase

Order placed online through their website on 4/3/2020. Received an email confirmation on the same day saying thanks for your purchase, we're getting your order ready to be shipped and they'd notify when it has been sent. I was charged $42.91 total. A couple of weeks passed so I sent an email to the email address located on the bottom of my emailed order confirmation on 4/17/20. [email protected]. I received a generic email from "Joanne" basically saying be patient and due to COVID-19 orders may take a little longer. Another week passed without an update so I requested that my order be canceled. I rec'd an email from "Sweta S." saying upon checking, my order was being processed and delivered soon and they're unable to cancel at this point. I then contacted my credit card company to dispute the charge. On 4/27 I received an email from a "Fran" showing the following.

Fran (Customer Query)

Apr 27, 08:05 EDT

Hi,

Thank you for contacting us. I hope you are doing good and safe.

Please be informed that we are currently receiving a very high volume of email recently that has caused some technical issues on our email platform.

As much as we would like to respond to your emails as quickly as possible, this unforeseen technical issues had given us limitations on communicating with you as promptly as possible. We deeply apologize for these delays. We are trying our very best to get this issue resolved as quickly as possible.

In the meantime, if you are following up on orders, the following info may help you:

A. For order follow-up:

Check the email for a shipping confirmation from our store. This is a notification that your order has been processed and is already on its way to you. A tracking number is provided in the email. You may track updates through www.17track.net.

If you have not received a shipping confirmation yet but have received a confirmation email, this means that we have received your order and will be processed soon. Once shipped, tracking information will be sent to your email.

Normally, tracking shows movement within 5 to 10 business days from the date the order is shipped. However, with the current COVID-19 issue, the process may take longer due to recent developments in transportation disruption globally and slow movement of shipments. Your order may be delayed due to limited available international flights. Additionally, we would like to ensure the highest level of safety for all of our customers.

B. Defective, Incorrect, Missing Items Issue:

Kindly provide us a photo of the incorrect or defective product to verify your claim, as well as your order number. If you do not have your order number, please include your first and last name as well as your shipping address so that we may easily locate your order.

Once the photo has been verified, we will add your order to our reshipment list to be sent to our shipping team. Please be advised that due to COVID-19, the process we have in place has been taking longer as we are dependent on suppliers and packers from different parts of the world.

We appreciate your patience and we'll do our best to respond to your concerns as soon as possible.

Keep safe.

Kind Regards,

Fran

Customer Service Agent

Hi,

Thank you for contacting us. I hope you are doing good and safe.

Please be informed that we are currently receiving a very high volume of email recently that has caused some technical issues on our email platform.

As much as we would like to respond to your emails as quickly as possible, this unforeseen technical issues had given us limitations on communicating with you as promptly as possible. We deeply apologize for these delays. We are trying our very best to get this issue resolved as quickly as possible.

In the meantime, if you are following up on orders, the following info may help you:

A. For order follow-up:

Check the email for a shipping confirmation from our store. This is a notification that your order has been processed and is already on its way to you. A tracking number is provided in the email. You may track updates through www.17track.net.

If you have not received a shipping confirmation yet but have received a confirmation email, this means that we have received your order and will be processed soon. Once shipped, tracking information will be sent to your email.

Normally, tracking shows movement within 5 to 10 business days from the date the order is shipped. However, with the current COVID-19 issue, the process may take longer due to recent developments in transportation disruption globally and slow movement of shipments. Your order may be delayed due to limited available international flights. Additionally, we would like to ensure the highest level of safety for all of our customers.

B. Defective, Incorrect, Missing Items Issue:

Kindly provide us a photo of the incorrect or defective product to verify your claim, as well as your order number. If you do not have your order number, please include your first and last name as well as your shipping address so that we may easily locate your order.

Once the photo has been verified, we will add your order to our reshipment list to be sent to our shipping team. Please be advised that due to COVID-19, the process we have in place has been taking longer as we are dependent on suppliers and packers from different parts of the world.

We appreciate your patience and we'll do our best to respond to your concerns as soon as possible.

Keep safe.

Kind Regards,

Fran

Customer Service Agent

Useful

The same thing happened to me. I placed my order on April 6th and never received it. Every time I contact customer service through email, because there is no phone # , I am told that it is on the way. I even received an email saying that my order was shipped but I still have received nothing at this time. This is a scam. Don't order from this company!

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