The Golden Barrel Boutique Reports & Reviews

The Golden Barrel Boutique Reports & Reviews (81)

Ordered product and never received. No response to refund request (and I used bank card so I cant dispute). Phone number doesnt work and automated response. Total scam. How do we earn others and get them shut down?

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I submitted a complaint to the FTC. It doesn't take too long. My hope is that if there are enough complaints, the FTC can track down the company and prevent them from continuing this scam!

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Ordered 3 dresses on April 1. Tracking still shows not showed. All I get are canned responses and they refuse to refund. Will contest with the C C company. They take your money and run. Do not order!

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I preferred 3 dresses on April 1. Still haven't received and all I get are canned responses. They refuse to look into it or refund. Tracking still shows items have not been shipped. Have to try to get my money back from the CC company. Do not order!

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Same for me! I ordered on 4/27 and have an invalid tracking number. No one will communicate with me, only auto responses. AND, they took down my comments on Facebook. Sadly I used my bank card so I cant get my money back.

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Guess who sent me any email today! No where in my email did I threat them, but I did write a complaint to the BBB and call the number that is now listed on Facebook. Sorry but this company is wrong on all accounts!

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Bought a dress from them. Never received it. Two weeks after my order they took more money out of my account ! When I found out who “they” are I will be pressing charges. I have shared their page to let others know that they are a scam since after complaining on their Facebook page they blocked me from commenting on it anymore

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I ordered on 3/6/2020, still nothing asked for a refund two weeks ago and nothing.

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I ordered items on two different dates, but only a few days apart. Everything seemed legit to me, which is why I ordered a second time. The money came out of my account both times, but I have not received either dress. These items were both ordered mid April. According to tracking, both items are still in China and have not left either spot in over a month. I have called the phone number listed and it is a Google voicemail. I left a message and receive no call back. I've sent an email to the email address listed on Facebook and their website and received the same email back verbatim each time. Looks as if that same email is what everyone else gets that has posted the screenshots. I called my bank and they said I can dispute it, which I'm going to do. According to my bank though oh, the phone number is connected to a computer software company out of Utah, but the Golden Barrel Boutique is supposedly Houston New Jersey and their items shipped from China. DO NOT order anything from this company.

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I filed complaint with PayPal and they were able to get an address for me to ship dresses back. The address was Utah, which was surprising since they told me they were located in NJ. PayPal refunded and they were going after Golden Barrel for money

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Ordered April 10th. Received May 19th. I also didn't realize they ship from China. Reading the FAQ it does say that. One dress fits, the other does not. Since I used a coupon I cannot return. Hoping I can save anyone else from ordering from them. I was looking for someplace to leave a review and this is what I found. Their facebook page has received a complete overhaul from when I 1st looked at it and I'm sure my comments on a post will be deleted as well.

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I ordered on the same day. Have not received anything. When I mentioned that on their post they deleted my comment and blocked me.

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Hey, I placed an order in 04/20/2020 and the amount of my purchase was immediately taken out of my account BUT I HAVE STILL NOT RECEIVED my order! I have sent several emails and also requested a refund for my order. I get a generic message and then I get an email from “Margaret” stating that I cannot get a refund due to my package being “in transit”...it’s supposedly been “in transit” ever since the first time I emailed Golden Barrel—which was 1 week after I placed my order and the funds were taken out of my account. Their excuse is “Covid19”... HOWEVER— I placed an order with ChicSoul the same day I ordered from Golden Barrel— and I received my order from ChicSoul x3days later! CHICSOUL IS ABSOLUTELY WONDERFUL! I WILL be filing a complaint with the BBB and with my local law enforcement office for fraud!

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Same here am disputing charges with the bank and also reporting to BBB as well. Also reported their Facebook page as a scam.

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Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

I placed an order on 4/16 and have emailed multiple times with the same automated response. This is a complete scam and they are “extending” the return policy but will not issue a refund unless the product is received within the refund period.

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Scammer's phone ‭+1 (973) 963-7333‬
Scammer's website goldenbarrelboutique.com
Scammer's address Hawthorne NJ
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)

They took a little under $200 from my account but did not sent 3 of the 5 items ordered. The 2 items they sent were absolutely not the items pictured on their website. I contacted them about both issues and someone emailed back saying due to corona expect mail delays etc. They also never responded about the 2 items they sent that were not what I ordered. I requested a refund and a return shipping label. But they deleted their Facebook page or it was shut down now they have a new one on Facebook with lots of angry customers already. I reported the page to Facebook as fake as well.
I will call my bank to see about disputing the charge also.

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DO NOT ORDER FROM THIS COMPANY THEY SCAMMED ME OUT OF CLOSE TO $200 and NEVER sent 3 my 5 items, and the 2 they did send were not what I ordered. False Advertising! I’m calling my bank and reporting them to BBB & also saw they made a new facebook page after deleting the old ones with people exposing them. I’m reporting them to Facebook as well. SCAMS!

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I finally got $190 back from
PayPal - so glad they protected me.

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I ordered a romper on 4/4/20 and immediately the money was charged and taken out. I still have not received this item 2 months later. I contact them through email and am told give it time, much line everyone else filing a complaint, is being told. I have a tracking number but you can not track the package due to the number not being found. They are deceiving and this is a scam! DO NOT ORDER FROM THIS SITE!

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They are a scam I’m having the same issues. I found the little new Facebook page and looks like they already have upset customers on the newly created page as well. I reported the page to Facebook as a scam. Will look for them on Instagram also. They owe me $165 very angry!

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I ordered a romper on March 31st, the money immediately left my account and I was given what I’m guessing is a fake tracking number. When I click it it says tracking not found. I have emailed them several times and they assure me that it’s coming but that it must not be in the u it’s states yet and that’s why I can’t see the tracking info. I’m in the process of filling a bbb claim but they are smart and have removed their address and blocked me from commenting on Facebook.

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I ordered a dress back in March now its May 19 and still no order. Everytime I email them they say it's been shipped and give it some more time. I have asked for a refund and they say no they cant it's been shipped. This is scam and someone needs to stop them from selling on Facebook and anywhere else!

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I ordered a dress from their website I found on facebook. I purchased this before Easter 2020. I reached out to them several times to see why they took my money, but never received my dress. Piss poor scam company that are thieves!

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I placed an order of 4 dresses on March the 6th one package(1dress) shipped on March the 10th another package (2 dresses) shipped on March the 14th, and the last dress has never shipped, dress #1 was received on April 1st but none since then. when I question where my other packages are I’m told they can’t tell me, but they have been shipped and I should check my tracking # but guess what that won’t pull up now either... I feel this place is a scam now too. And they say you can return your items once you receive them following out return policy but their return policy is 30 days from when the order was received and it’s 2 months out from that I I don’t have my stuff... very frustrating!

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They lied to me also and the tracking doesn’t work. I’m out $165 and they contacted me once saying give it more time due to corona.
But it’s been over a month:
They mailed me two items that were nothing like what was pictured and three other items I still haven’t received.

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Do NOT order from this “boutique” I ordered 4 items on February 17th it is now May 14th and I have yet to receive the final item. It has been almost 90 days. When they respond to an email they blame COVID-19 but I got everything else during this pandemic? I left a comment on their Facebook page and it’s been deleted and I can’t leave anymore comment. They said they would compensate with free shipping. Well, I already had free shipping. I spent over $100 with this “boutique” to be told that my “order should definitely be shipped out at some point in the next week” putting it at well over the 90 day mark. This “boutique” is a joke.

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Horrible experience. Still haven't received my merchandise purchased March 10th. The tracking number provided says the page doesn't exist. When I contacted the company 2 weeks ago---Margaret said that she would compensate me with free shipping for the delay. (hey lady---your company already gives free shipping) Then she said she would give me an extra 30 days to return the item. Guess what? I paid for the item more than 60 days ago---I can't return it if I don't have it.
I filed a dispute with my credit card. I don't know what is going to happen.
Just avoid this company HORRIBLE customer service.

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Same thing happened to me to. Commented on Facebook. Got deleted and blocked so I reported the whole page to Facebook.

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I ordered Feb 29... never received my dress. I emailed them about a month later and she said it could take time due to corona... well 72 days is kinda pushing it. So I commented on there Fb page and got deleted and banned

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I'm in the same situation. It's def a scam company. I tried to post something on their facebook about it and they blocked me.

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Order 3 dresses beginning of March. I have received one so far and it is not the quality I expected. Another dress was shipped to Arizona(I live in Minnesota) and I have not received any communication as how to remedy this. Wondering if I'll get my last dress but thinking I won't. Worst customer service I have ever experienced. Do not order from this boutique, total scam.

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I paid with PayPal and finally got my full refund for the claim
I filed- $190! PayPal refunded me and they’ll go after golden barrel. I still have never received 2 dresses after over 2 months! Definitely a scam. They’ll block you on Facebook and won’t give info to return items

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