SCAMThe Bridal Bra Reports & Reviews (37)
The Bridal Bra Contacts
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Scam
how are you today? Thank you for your feedback!
I'm Jenny from The Bridal Bra-Customer-Service and I'm happy to help. Please contact us again through our contact form or the email address you receive the order- and shipping-confirmation email from and we are happy to look into this and find a solution.
We take your feedback very serious and I can guarantee that every customer gets her item(s) or, if something goes wrong, gets a refund.
Every order comes with a tracking code which is an official tracking, from USPS for example, so that you can follow your order, not only on our website, but on every tracking site on the internet as well, so you always can check what's going on.
Thank you for your patience and your understanding.
Best wishes
Jenny
Senior Customer Service Manager
The Bridal Bra™
Just the same experience as the others
how are you today? Thank you for your feedback!
We already were in contact with each other and as you know, both of your items have been delivered on March 14th, as can be seen in the screenshot below.
Thank you and best wishes
Jenny
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Jenny
Senior Customer Service Manager
The Bridal Bra™
Never received bra
I emailed and asked for canceling the order and got no response, I may need to call my credit card company to get my $25.2 back.
how are you today? Thank you for feedback! Your item got delivered on March 7th as seen on the screenshot I attached to this message.
As you mentioned, we already were in contact and provided you with a tracking number - an official USPS (United States Postal Service) Number.
Based on the actual worldwide situation there are still some delays in the logistics. We are doing everything possible to keep up with the situation. USPS and others do mention this on their own website as well, but every customer gets their item or a refund if everything we tried is not working, which barely happens.
I am sorry about the delay and that we were not able to make a perfect job this time!
Thank you again for your patience and your understanding.
Best wishes
Jenny
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Jenny
Senior Customer Service Manager
The Bridal Bra™
[email protected]
Im contacting my credit card company to try to get my money back.
Thd bridal bra company wont allow you to post or leave reviews on any of their websites and its unfortunate that you arent able to warn others
how are you today? Thank you for your message!
I'm Jenny from The Bridal Bra-Customer-Service and I'm happy to help.
At first let me thank you for taking your time, bringing this to my attention and making us aware of what happened.
Before I go further into this I can and we do guarantedd 100% that every customer gets her item or gets a refund - if something goes wrong without a solution in the end - what barely happens.
On your seceond screen shot, the last line, from my response, show we're sending you a new item "We already sent you a new item ..".
Sometimes things go wrong - when Covid started it was super difficult for all of us, keeping track with what's going on, delays in logistics worldwide, stuff from our team in quarantine or even in hospital, and many more, we tried our best to keep up with the situation, but again, yes there were delays and I'm absolutely honest about this - we may have messed up with that in your case - my and our honest apologies if this happened in your case - and that we did not do a perfect job this time - but again - every customer gets her product or a refund.
I'll be happy looking into this, if you contact us again over our contact form or write an email directly, the information given in your screenshots does not show enough information to find out which order this is about.
Thank you for your patience and your understanding.
Best wishes and stay save,
Jenny
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Jenny
Senior Customer Service Manager
The Bridal Bra™
Scammer's email [email protected]
Country United States
Total money lost $23
Type of a scam Online Purchase
how are you today? Thank you for your message!
I'm Jenny from The Bridal Bra-Customer-Service and I'm happy to help.
At first let me thank you for your time and bringing this to my attention. I'm sorry and I understand how you feel. That's why we're glad you told us, so that we can improve. I promise we will. Let's see how I can help you and fix this.
I'll be happy looking into this, if you contact us again over our contact form or write an email directly, the information given is not enough information to find out which order this is about.
I can, and we do, guarantee 100%, that every customer gets her item or gets a refund, if something really goes wrong, without finding a solution, what barely happens.
I am very sorry it went this way and that we were not able to make a perfect job this time! Again - every customer gets her product or a refund.
Thank you for your patience and your understanding.
Best wishes and stay save,
Jenny
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Jenny
Senior Customer Service Manager
The Bridal Bra™