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Tech Support - Dell Repair Centre

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Tech Support - Dell Repair Centre Reports & Reviews (2)

I was scammed by https://dell.repair-centre.ca/. They promised a mobile repair unit would come by and help with laptop issue. They sent me a link to buy a voucher code from recharge.com to book the repair job but no follow up for delivery of service was ever done for the laptop repair. Website has phone number that does not pick up. I wanted a refund the purchase of the voucher code for $109.99 but the payment agent Recharge.com said they were not responsible for scams and I hold them entirely responsible as well as I never did relay the voucher code information to the scammer but the money was already taken. That means to me that Recharge.com was also negligent in how they make funds available for collection. I did not relay the code to them during my online chat conversation with "Nathan Roy". Unfortunately I quickly ended the chat without saving the chat transcript for fear of other damage they might be doing remotely as they were logged into my laptop remotely.

Visited the website https://dell.repair-centre.ca/ and had an online chat conversation with a 'service technician' to help troubleshoot a laptop repair issue.

- I granted them the remote access with LogMeInRescue to my laptop to allow them to diagnose the issue.

- They ran a quick diagnostic and told me what needed to be repaired and said the service would cost CAD$109.99 and that I would need purchase a voucher from "recharge.com" to complete the transaction.

- I paid for the voucher online and got the email confirmation for the purchase and expected to give the code, but they didn't want it at that time and when I wanted to save the chat conversation they interfered with my actions while they were still remotely connected to my computer

- so at that point I got really skeptical and closed off all communications at that point and turned off my laptop.

- I did not give verbally give them any code for the purchase but they probably watched me enter my credit card details online for the voucher purchase.

- I'm concerned that they might have installed something on my laptop or obtained other personal information for the purpose of identity theft.

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