Sign in  

[email protected]

Sharing is caring! Are you having problems with [email protected]? Use ScamPulse to file a complaint.

[email protected] Reports & Reviews (1)

• Apr 09, 2025
Report

In December 2024 or early Jan 2025 I ordered an artificial Boston fern for $19.99 USF plus shipping etc. 75% off "UV Resistant Lifelike Artificial Boston Fern. I live in Canada so was aware I would need to pay customs etc. When I finally received it mid March and I advised I wanted to return it for a refund as it did not reflect the picture shown and was fraying as I removed it from the packaging. They asked that I send them the SKU and waybill, which I did. Your order number is 33588S14789. Their response was "Thanks for your great support and the pictures. If you really don’t like them, will it be possible to give them to others? Our warehouse is in China now, thus the shipping fee may be very expensive to you. We can compensate you 3USD and you can keep the product. Please kindly inform. Well I wasn't accepting that and advised that I paid $47 Cdn. so I would like $22 for the garbage product they shipped. They sent me the address of response to your concerns, our return address is: 301, Building 3rd, No.5, Tiyu South Road, Chikan District Zhanjiang, Guangdong, 524044 China We guarantee the full reimbursement if you provide the following valid details of your returned parcel. Kindly note that you will be subject to the shipping expenses in returning the order to us. But, if later you feel that the shipping charge is too high, and not worth it, compensation can still be made.

They then offered me $6 USF it is the highest compensation they can refund, please confirm if you agree or not. I asked for them to send me their customer satisfaction/return policies and advised that their advertising is misleading and not a true representation of the product and they are ripping off consumers. I advised that I wanted to elevate my complaint to the next level. Again same sort of reply "We are so sorry for that. How about refunding you 6US dollars? That's the best we can do for you. Hope you can accept it. Please advise. I replied that if their products cannot be refunded they shouldn't be shipping them to Canada or US in the first place. I advised I would accept $10 US and still wanted their customer satisfaction policies. Again I got a reply "We are sorry for the inconvenience. I have obtained maximum compensation from the company for you. But I'm just a small employee, and we can't change the company's regulations. I hope you can seriously consider it and receive it." I responded that I was just one small elderly person and they can send me my $10 US refund asap. Of course no response yet and it is unlikely I will get a refund. My Online buying days are done.

Useful
Reply
Check fields!

Report [email protected]


Upload here Increase visibility and credibility of your review by
adding a photo, document or video
Submit

[email protected] Contacts

If you know any contact information for [email protected], help other victims by adding it!

Add new contacts
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New