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[email protected] Reports & Reviews (23)

• Mar 07, 2024

Currently experiencing similar case. iphone 14 pro-max ordered and already paid around 28$. Then received tracking e-mail telling me that the package has been delivered. In fact nothing happened and many e-mail exchanged from "China's tracking shows that this has been delivered, request me to ask my neighbous for incorrect delivery. checked with my area post office with no clue no item being sent under the tracing number they provided.
Then they offer 10% refund and in my last email I did not accept it and proposed either to refund all the money or send the item again.

+1
- Layton, UT, USA • Mar 01, 2024

Through marketing ad through facebook, was for DSW shoe, workout shoe that Dwayne Johnson was promoting. Ad looked legit. Was marketing for $26.99 (certain percentage discount) and when I submitted my sale, I was charged $28, then final at $30 on my bank account. When I originally submitted, I quickly had a ‘hunch’ I was scammed, so I submitted email requesting to stop transaction. 2 days later, ‘Cara’ responded insisting I continue with sale. I replied no, stop sale. She then stated she can’t. Wait until I receive item, then mail it back. Fake Chinese tracking order info and site. I emailed again and said I need my refund, no item was delivered. Then they offer $10% refund. Furious.

• Jan 23, 2024

We ordered some drinking glasses from them on November 30. Needless to say they never arrived. I received an e-mail in reply to a complaint from "Ella" stating they shipped the wrong item (3D polar sunglasses), and they need it back before they can process my order. When I asked for proof of delivery (over 15 times) they refused to provide but still expected us to pay for THEIR mistake. They finally offered a 50% refund over something we NEVER received. I again asked for proof of delivery and they sent me a picture of the city I live in not the address or delivery picture. She also said that they cannot ship the right item because it is out of stock. I am in the process of filing complaints with my bank, Amazon, Better Business Bureau and the Federal Trade Commission. I refuse to be responsible for their very poor "business" practice. I truly believe nothing was shipped. If we would have received the stupid sunglasses we would have shipped them right back. My opinion liars and crooks in charge there.

• Dec 11, 2023

Compré unas cross y todavía no me han llegado y decía que me llegaba en 7 días ah pasado como tres semanas

• Dec 09, 2023

Amazon account scam
For scooters that were on sale on marketplace Facebook and there is the name of the place that said it was I don't know what else to say what the [censored] she want me to say send the scooters are on sale on Amazon you check and it went through and had a bunch of s*** on sale here's the order number and now I can't find nothing I even got the email and all where it took the money what else do you want me to say I'm not very smart when it comes to these [censored] computers and getting scam and s*** but I want my money back I paid with cash app
Scammer

+1
• Nov 28, 2023

This site is used by companies trying to say they are delivering goods at a price that is too good to be true. I figured I would try buying a DeWalt tool set which would retail for about $600+ at a price of $59.99. I immediately got this track718# and after about a month where I could in fact watch the tracking progress I get a screwdriver in the mailbox. Of course they are trying to say merchandise delivered and it had an email in package to reach out if you have issues. Of course I emailed the address and it came back undeliverable. My bank reversed charge but I should have known.

• Nov 27, 2023

Very bad first time ever getting scammed

+1
• Nov 04, 2023

Ordered cigars that was not delivered

• Oct 25, 2023

Same story as above, Amazon clearance sale, very cheap products and [email protected] is the contact email, with fake or very skeptical tracking number. No named locations on the tracking locations . Full scam , , [email protected]

+1
• Oct 22, 2023

Good evening,
My name is Mr. Sean Edwin and I live at 104-01 101st Ave, Ozome ParkmQueens, NY 11416. I had made an order almost 4 weeks ago and i haven't received any package yet. I have been in constant contact with Becky from the support email. I was told that it was delivered to my regional post office, but nothing has been received or delivered. When I inquired about my package with the tracking number I received from Becky, it was a track site called Track 17. It showed in mandarin language (which has a English translation) it was in the warehouse to the post office in China, then to the other stops before being delivered to Ozone Park regional post office. Nothing has arrived and the Post Master of that branch said nothing is there under my name from China. I spent $69 dollars for three boxes of cigars that was on a flash sale which was advertised on Instagram. I will send you the information that I have by forwarding you the emails as well as my order number and tracking number.
I ask if you can look into this matter ASAP because if you're a legitimate company, then someone is using your information to SCAM people here in America. Please contact me.with any helpful information so I can report it to the International Federal Bureau Of Investigations department for fraud. If it isn't then I would like my money refunded ASAP.
Scammed $69
Scammed $69
Scammed $69
Scammed $69
Scammed $69
Scammed $69

+1
• Oct 19, 2023

I ordered stuff from them said it was an American company and American product,so sent me tracking and shipped well I noticed it was coming out of China and it stated it was all American made so I questioned that why is it coming from China, asked for refund they said it's been mailed so I started following it USPS has shipping but not the order and told it's been delivered today,said it was delivered yesterday and day before shipped tracking through 17 and I have not received anything USPS can verify that

• Oct 11, 2023

I ordered a laptop went to the post office and tried the tracking number that I was given and the post office said that no number of that kind was delivered to them, but the e-mail I got from the company said that it was delivered to the post office I have been trying to get to the company to find out what is going on but cant with the e-mail address that they give to contact them.

• Oct 11, 2023

Tracking Number 202309150302237441228019000
It has been paid but the goods have not yet arrived
Order Confirmation 2023091151270860
The other item was paid for, but there is no shipment. I would like you to do something about it.

• Oct 04, 2023

I haven't received my order yet and you haven't said if my shipment has been shipped yet thank you.

• Oct 02, 2023

“If it looks too good to be true it is”. Why didn’t I hollow this?
Quick to charge credit card. Quick to send order received email. But there’s no order info in the email. Then no shipping email. Contact support. They are quick to respond with a tracking #. Takes a while but tracking # actual has tracking info. There’s hope.
Ya, no. Tracking info says delivered at 2:54 pm….it’s only 9:00 a.m. when I’m checking the tracking info 🤦🏼‍♀️ Benefit of the doubt, maybe it’s on the truck and they just mark it as delivered. Nope. 2 days later still no package. Contact support, again quick to respond. Package was delivered, check with family, neighbours, and local post office. Due diligence was done and it’s nowhere. Then I contact shipping company 17TRACK. If you want a refund seller has to initiate it. Email again. Quick response saying that the package was delivered. It was small. Look for it.
The package should not have been shall. Had over 5 items that were 4-10 pcs per item. I’m out $40+ and I’m kicking myself for getting duped.

• Sep 20, 2023

It's a scam run through Instagram ads. The "customer service" comes from: [email protected]

Story: I saw the ad for softball bats liquidation, and my kids play softball. Bats are $450, and the prices of these bats were $18. I should have known better, but they had the size and weight options for purchase that made it seem legit.

Scam: Basically, I spent $120 purchasing 8 bats. The scammers set up a fake shipping tracker and then claim that the package arrived at your house based on their "logistics" company report. I requested a name/number on who they talked to at their "logistics" company and they wouldn't provide it.

Refund: I asked for a refund and we went back and forth as they claim they sent sunglasses and took a "loss" and offered up 10% refund. I said no, and asked for the logistics information and proof of what they shipped. They raised the offer to 20%, etc. and we ended at 75% just to see if I could get anything back.

Result: I am still in the 7-14 waiting day period, but this is 1000000000% a scam and scam company. I filed with the better business bureau, and am just trying to get the word out.

+1
• Sep 18, 2023

Currently experiencing similar case. Golfballs ordered and already paid around 79$. Then received tracking e-mail telling me that the package has been delivered. In fact nothing happened and many e-mail exchanged from "China's tracking shows that this has been delivered" to "we sent 3D glasses by mistake, please send them back" or "ask your neighbous or so what"...
They also offer 10% refund and in my last email I did not accept it and proposed up to 50% refund which should be fair for both side.

Let's see what happen...

N.B. store is no more available online!

+1
• Sep 20, 2023

I got to 75%, but no way we get it. I sort of wonder if I was just talking to ChatGPT in my back and forth...

• Sep 14, 2023

Quick respond to emails with false tracking numbers and promises of delivery that already has being done in South Africa.

+1
• Sep 08, 2023

Below is the message I received from this SCAM COMPANY, I ordered a bag on Instagram only to know this is a scam
Please beware every

"Dear customer,

Sorry to keep you waiting.

The logistics company says the package has been delivered to your address.
We shipped the wrong item. There should be a 3D polarized sunglasses in your package, please find this package. We have lost a lot of money and we need you to find this package and we will send you the correct package.

If you have any questions, please feel free to contact us again.

Best regards,
Customer Service Center"
SCAM BEWARE: Support@htcs-preserve.com

• Aug 31, 2023

My experience is identical to the one I just read. Golf balls, fake tracking number. Immediate response from "support" but all false info re: shipping. Couldn't supply US carrier, said shipment had been delivered, sunglasses, the whole bit. A China scam.

+1
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