Supplygb.com Reports & Reviews

Supplygb.com Reports & Reviews (6)

Am I the only one?

My aunt ordered something that my sister wanted for her baby, for her baby shower gift. She was given the tracking number and I tracked it, and item was shipped and delivered by USPS. However the post office scanned it in, and scanned it as delivered, but we don't have it. Im praying that it will be found soon, because my sisters shower is next weekend, and it was the bassinet for the baby. The post office is now investigating to find out why it was "delivered", but is mia.

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Supply GB is a scam never received item. They use Pay pal as a form of payment with a name as Annamarie. Do not purchase anything from this company.

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Initial means of contact Not applicable

I have an order with supplygb and I haven't received the order.
# 75393
My phone# 6[protected]

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Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

Saw an illustrated advertisement when I googled folding electric scooter for $51.69 , seller is Supplygb.com. I paid using mastercard , sale was confirmed and i was issued paypal receipt on dec 28, 2021 but my payment was made to MadeTech Co. And not supplygb as seller. I tried to contact Made Tech Co. Thru email for shipment confirmation and tracking, the seller did not respond and reporting to paypal for help and complaint too complicated and to no avail. Up to this time, jan 27, 2022, no progress.

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Victim Location 86322
Total money lost $50
Type of a scam Other

Supply GB is a website company who appears to offer amazing discount deals on a massive selection of products (from maxi-dresses to canvas tents). On Jan 12, 2022 I purchased a canvas "yurt" style tent for $50 & free shipping (which is incredible, seeing as this is an 80-lb shipment). This tent would typically retail for $400. Too good to be true? The payment portal was through Paypal, so although I was skeptical, I thought I would at LEAST have SOME buyer protection through Paypal. Apparently not.

Purchased goes through, and I await any sort of confirmation email. The Supply GB website has a shipping policy stating all items ship in 2-3 business days, and the buyer will receive a shipping confirmation email once the item ships. I received no email, and reached out to the company via email to inquire about whether or not the item has been shipped, what time-frame is expected, and when I would receive confirmation, etc. No response. I called multiple times. No ability to reach them. The phone number given in association with the (presumably fake) Utah office is not valid. It's a "Google" phone number and there is not a way to contact anyone.

I send another email January 17th, following up on this. No response.

So I begin my own due-diligence on the issue by researching the legitimacy of the company on a simple Google search. I.e. "is Supply GB a scam?"....Massive results! There are many Youtube videos, review websites, and even Paypal community boards dedicated to the issue of this company's many scams on a large number of people. So many similar stories about not receiving product and no way to communicate with the company.

A note on Paypal:

It appears this fake company has found a way to beat the Paypal system.

Once you file a claim requesting a return for the reason of undelivered product, or any reason for a claim, Paypal will request proof of shipment (via tracking number or the like). Somehow, SupplyGB has constructed a method for producing a FAKE USPS tracking number. If you type this USPS tracking number into the USPS website (the official, federal website) you will see the delivery has "completed" and "has been delivered" to the buyer. You will even see the various check-points, inspections, and delivery info (city-to-city) on USPS updates.

Reading from personal accounts submitted to comment sections and community boards, it appears many people have tried "making the case" to Paypal by submitting official USPS reports that have no record of the delivery and also there have been those who have submitted "doorbell cams" and home camera evidence that shows no such delivery. All of this to no avail.

In this sort of case, it seems, Paypal will side with the seller so long as they can provide the tracking number. Case closed. Nothing else they are willing to do. I guess they are trying to protect sellers from those who want a refund even after receiving a product, but it seems like a hugely broken system to me. My package specifically was supposed to be 80 pounds or more, and, if "shipped" on the 14th (like the tracking delivery info said), would likely not have arrived in 4 days. It was shipped from China. To USA, across 2 states...in 4 days? Not likely. I receive SO MUCH mail, and packages (including from China, Indonesia, etc. and I have never experienced such rapid shipping). In any case, I truly never received the product even if it was shipped and there is no way to prove this or contest it with Paypal.

Still, no communication with the company, although they were quick to respond to the Paypal claim.

I was provided a different email to dispute the case with someone "from the company", but my hopes are not high for a response.

This is clearly a scam company and I'm just grateful they are only fishing for small dollar values. $50 will not "break the bank" but it is disgusting how they are shamelessly willing to scam consumers, and not to mention Paypal.

This is a seriously dangerous "loophole" on the behalf of Paypal as anyone can now fake a tracking number and fall into their protection.

We've now filed a claim with our bank, and hopefully they will be willing to refund our money.

I reasonably believe this was a true SCAM COMPANY because of a few factors: 1) The unwillingness to communicate and un-availability of communication methods. 2) Their unwillingness/inability to adhere to the proposed policies from the company website (i.e. No shipping email confirmation provided), and 3) The enormous number of similar accounts sourced across a variety of platforms on the internet (i.e. Youtube videos and comments sections, independent review websites, and even Paypal discussion boards).

Hopefully this will help others avoid our mistakes!

Just a few extra notes:

The emails for the individuals from the "company" who are receiving these funds are as follows:

[email protected]

[email protected]

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Victim Location 84721
Total money lost $77
Type of a scam Online Purchase

Fraudulent website. They sent me a fake tracking number from another customer in the same city making me think the package was delivered. They will not return emails or phone calls.

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