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Sunrun Vivint

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Sunrun Vivint Reports & Reviews (1)

I would be extremely careful and dare I say even avoid this company if you are considering leasing their products. Not sure if the acquisition of Vivint made things worse but that's essentially what seems to be case. It is now Oct 13, 2021 and I have not owned my previous home since July 1st of 2021. Yet as of Sept 2021 I was paying for Security System products (previously installed by Vivint) and I also paid for Vivint Solar system energy production for the month of July despite not living in the home. Here is a breakdown of the fraudulent charges:

1) The equipment was transferred to a new owner and a new service plan set up for them

a. In other words, same equipment just new service plan

2) There are now 2 accounts (my old one and the new owner's account) for the same equipment (security system and solar)

a. Why do I know this, Sunrun has even confirmed this and I am still receiving statements

3) I can confirm that both the new owner and I are paying for services rendered to by the same Vivint System for the same home

Now how is this not fraud?

I've lost track how much time I've spent on the phone, how many emails, case numbers, and screenshots were exchanged to clear this up. Should I get a refund of $400+ for this, sure but could we simply ensure that these business practices don't continue! It's 2021, invest in the proper IT/Accounting and Billing systems already.

Lastly, any research about this business's credibility can be looked up. A 2.89 out of 5 stars says a lot but what's even worse, almost 2400 complaints/cases, this should say a lot! Ref https://www.bbb.org/us/sc/columbia/profile/solar-energy-contractors/sunrun-0663-...

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