Stacees Reports & Reviews (4)
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SCAMPULSE
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SCAMPULSE
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Scammer's address Unit D 16/F One Capital Place 18 Luard Road, Wan Chai, HK
Scammer's email [email protected]
Country United States
Victim Location NJ 07034, USA
Total money lost $130
Type of a scam Online Purchase
The target audience for this retailer are teen girls who will be in this same position when they purchase from this website. All online retailers offer some kind of return, refund or store credit for a purchase.
The public should be made aware of this practice from this retailer so people are not in the same position.
Scammer's email [email protected]
Country United States
Victim Location WA 99224, USA
Type of a scam Online Purchase
When writing a detailed email asking questions about the return policy, a shipping cost of $30 and where dresses are sent from, again, this rep, Vincent, was also extremely evasive and did not answer my questions. Out of the two representatives, this is generally the auto response or info given and do not answer any other questions.
“Dear,
For standard size dress, please don't worry about return, if the dress doesn't fit you well, please feel free to contact us within 14 days of receiving the order, we will help you to fix this out. But please understand that the original return shipping fee will not be returned if there are no quality problems.“
Country United States
Victim Location VA 24211, USA
Total money lost $210
Type of a scam Online Purchase
Hong Kong Office Information
Company : DIY FASHION LIMITED
Registration Number: 1994949
Address : Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai Hong Kong.
Purchased two homecoming dresses. Contacted them via their online chat before placing the order to ensure they would be delivered in time for the event. I was assured if I placed the order they would arrive in time. They arrived 3 days late and did not fit per their own sizing guide posted on their website. Their website states they will refund if a mistake was made on their part. I've tried for 4 weeks to get information to return and receive a refund. Their ticket response was the following "resell the dresses at the local second-market or keep for the next event, is it reasonable?"
I spent $210 dollars and want a full refund. I responded it was not reasonable and I wanted a full refund, to which they responded "of course we accept requests for standard size returns, but considering to reduce the return cost, time and energy, we provide available advice to customers before return dress, just hope to reduce customer's loss." Then in the same email they stated "So we suggest you keep them, as buying a dress like this in a store can be expensive. We are willing to reimburse you $50 directly, then you keep the dress directly. Here is a good suggestion, you can resell the dress to others to get some income. Because if you insist on sending it back, the delivery is unstable and have some risks, including to the lost, damaged and tariff. If so, you will lose a lot, even we can't receive it, which means we can't refund for you. Hope you can understand."
I've tried to contact them stating this is unacceptable. I've left a review on their website. This is not a legitimate business and there posted statement on returns is false.
Country United States
Victim Location NJ 08053, USA
Total money lost $180
Type of a scam Online Purchase