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Sprint Reports & Reviews (10)

Sprint merged with TMobile. Ever since my bill has sky rocketed and now they won't allow me to cancel my contract even though I didn't sign with them.

- Casselberry, FL, USA

Received a phone call it automated indicated they were sprint T-Mobile stated that my account was going to suspended gave me the option to speak to a customer service rep. When I spoke to someone he asked for my name I would not give the name because I told him he should have my name and account info seeing as they called me. then I told him that I would call sprint. And he hung up the phone. I did not want my account jeopardized. I called Sprint explained what happened and they indicated that it was not them that called me. They thanked me for not giving out my information.

- Imperial, MO, USA

This phone number called with a recording pretending to be Sprint saying my service has been disconnected. It wanted me to click through different options to give my account information.

I received a phone call from Sprint (800)777-4681 and the person said "Hello, this is Jerome from Sprint. Can you hear me?" I answered "yes". And he hang up right after this and never called back. Second later I realized that it was a scammer, who needed me to say "yes".

- Franklin, TN, USA

Suspect scam: I received notice from Sprint saying they had received an incomplete credit application from me and unless I called them to authenticate my identity within a certain time frame, they would have to deny my application. I haven't been a Sprint customer in 20 years. I have no recent inquiries on my credit. I suspect it's some one trying to obtain my personal information.

- Fort Wayne, IN, USA

“sprint” has been calling me 5-6 times a day about my “overcharge” on my account. It’s showing up as Sprint. They are masking their real number as a Sprint customer service number. I suspected something was strange because I’m current on my bill (it’s auto deducted from my account). They never leave a voicemail. I was finally not at work to answer one of their calls. They want my pin and a credit card number or bank account confirmation to “refund” the $26.XX overcharge. He specially said “I’m calling because we overcharged you last month and owe you a refund of $26.XX, can you believe it?” No, I can’t. I’ve never had a company harass me to credit me money. I’ve been with Sprint for many years and the few times they’ve owed me anything, it came as an account credit, not a separate refund.

While I’d love a refund, it’s absolutely a scam. I’ve called Sprint and verified it’s a scam. This number won’t stop calling me though. It is a real Sprint customer service phone number but it is not Sprint calling.

- Boise, ID, USA

I received a phone call from someone claiming to be from Sprint, He stated that there was going to be a cell outage in the area and that my cell service might be down for a couple of hours after 9:00 p.m. In order to prevent any issues with my service he was asking me to give him the code that Sprint had just texted me. I did receive a text from Sprint so I hung up on him and called Sprint to report the call. They suggested someone was trying to purchase a phone on my account and they now require this code before they can finalize any sale. I just want to get this scam reported in hopes that someone doesn't fall for it. The caller talked very quickly and was very pushy about me giving him the code.

- Henrico, VA, USA

Letter indicates they are "unable to make a decision on your Sprint application because it is incomplete" - we did not apply for anything with Sprint.

Then directed us to call an 800-number (listed above) "to answer authentication questions that will be used to verify your identity."

We have not applied for anything through Sprint!

Sent a bill from Sprint ... invoice looks deceiving; however, the address on the invoice belongs to a auto body shop - no apt 4R there. The cell phone invoice noted my husband owes $4452.19 for a past bill with an effective date of February 25, 2017 and needed to be paid in full by March 17, 2017. We have never had a Sprint phone! Husband called the customer service number and asked to talk with the fraud department. He could not understand the person who even answered the phone. He was transferred to a recorded message telling him to go to the sprint website m.sprint.com to pay the bill.

- Lubbock, TX, USA

I received an automated call from Sprint concerning a bill on my cell phone Sunday. I did not complete the information, just disconnected. Less than 2 minutes the same number called me on my house phone. The number was 806-589-4416. When I went to Sprint to pay the bill, I asked if the number was one of theirs. They had no record of any number and have sent it on to their security department. I'm glad I didn't give them my information and pay the bill.

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