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Southern California Edison

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Southern California Edison Reports & Reviews (6)

A tenant emailed me in a panic saying they got this message and we needed to call them back to avoid the electricity being shut off to their unit. I looked up the number before calling and saw that a few places were marking it as a scam, but I still called back and man, they are good. These people are using the SCE recording that you get when you call the legitimate number. They asked for the account number, and I said I didn't have it. They asked for the address, so I gave him fake information (close to the business address but not quite & made sure it is not an actual address on the off chance it would cause problems for someone else). They put me on hold and then came back saying that they didn’t receive October-December payments, so I would need to pay over the phone with them to avoid disconnection. At that point I told him that I thought it was interesting, since I gave him a fake address, at which point the call was disconnected.

They said that I owed a balance to Southern California Edison for $398.21 and if I didnt pay immediately my gas would be disconnected in 25-30 minutes. The call came from a Miami, Florida number. I knew it was a fake call and asked him if he wanted my credit card information and he said yes he would transfer me to the correct department to accept the payment. I then told him that Southern Califoria Edison is in Southern California and why is he calling me from Florida and he hung up.

When I call the number a machine picks up and says it is BTS. You can never get a live person and just prompts

- Costa Mesa, CA, USA

Recorded message said, "Your electricity will be turned off in thirty minutes due to non-payment. Please touch one for information regarding your account." I touched one and a woman said, "Why have you called me?" I said, "Your system called me. It said you are turning off my electricity in thirty minutes due to lack of payment. I have automatic payment set up for years. What is the problem?" She said, "Have you changed anything in the last 90 days?" I said, "No." Then she hung up.

I was on hold for twenty minutes with SCE"s Customer Service and gave up. The system verified my next payment due the end of the month and my last payment. My electricity never went off.

- Franklin, TN, USA

I work for a custom wheelchair provider and received a message to call the above number and press 1 to talk to rep because electricity was going to be shut off in 40 minutes. I spent almost an hour on the phone arguing with the "Rep," even giving him my credit card number. He would not let me speak with a manager and then told me they would not accept a cc payment, check, ACH or wire transfer...my office is in Tennessee and the affected branch is in Santa Barbara yet he kept telling me I had to go to a local payment center. After exhausting all options, I allowed him to explain how we could make the payment: He said we would have to withdraw cash, take it to a Safeway, complete an "Outstanding Bill Payer" form, put the money on a "ReloadIt" card then call him back to give him the information. Needless to say, my card was hacked yesterday evening. Thankfully, the bank declined the charge!

- Rancho Santa Margarita, CA, USA

Called to threaten cutting off business electric service due to non-payment. Told to send money immediately as the "disconnect technicians" were en route. Told to go to specific CVS pharmacy to obtain specific prepaid cards to send the money as they could not take CC payments over the phone.

- La Habra, CA, USA

On Thursday, April 28, a man named "David Harris" called imitating a Southern California Edison employee. He called our business to notify us that two men were en route to our location to shut off our electricity because of our failure to pay. He said I needed to call (855)-501-5519 in order to clear the balance. When I called the number, the "recording" played and guided me through two steps of the automated system before I spoke directly to another man who claimed I needed to pay the balance in cash in order avoid having the power shut off for up to 48 hours. When I explained that we did not have that type cash on site, he told me I needed to go to the bank and then call him once I was outside of the bank. I found everything about this odd so I called the real customer service line to confirm our payment history. Our real service agent explained we held no balance and that the caller, "David Harris" was likely a scammer.

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