Somerset-West Reports & Reviews

Somerset-West Reports & Reviews (38)

My experience with this company is exactly as detailed in all of these other reports. DO NOT buy anything from these people. You will be stuck with cartridges and invoices that you didn't order/want. The person who I spoke with, Jennifer Davis, is rude and obnoxious. As soon as you tell her that you don't want the cartridges she starts to yell, get defensive and insists that you can't return them, they won't accept them and if you do send them back, she will send you another invoice for the difference of their cost of cartridges to what they were sold for as well as the cost of all gift cards that were sent! This company and Jennifer Davis are unbelievable! I don't understand how they can still be in business. I currently have a complaint entered against them with BBB. Along with a set of cartridges that I don't want and an invoice that I won't be paying!

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I had the same experience as everyone else! I was told I was getting an introductory pack and they were shipped separately. When I called Jennifer she was very rude and unprofessional, yelling at me and said I signed up for this. I asked her what the pack was and I was told 4 toners. She sent me drums and I sent them back. When she called again MONTHS later her story changed and said oh no that now its was 3 twin packs! I told her I had written down notes from our last conversation and told me I was wrong. I told her I wanted nothing more and she said the packing slips would state that it was the final part of the order which it did not. Lets say I will be sending these toners back as they truly don't last as long as Jennifer claims.

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I spoke with the customer service representatives (multiple) at this establishment who told me they mishandled my order and forgot to send me 1 of the 2 toners I was sold for $158 for 2. I received one invoice and paid it, and then once i was shipped the second toner I was supposed to receive with the first, I was charged again. We will not be paying for an extra toner when we did not agree to do so. They sold 2 toners for the price of 1 as an 'introductory offer'. When I contacted them to send the toner back, they informed me I could not return anything and had to pay the invoice, which was sent using misleading sales tactics, and we did not agree to it. Needless to say I am sending back the second one and they can go ahead and send me to collections for the unpaid invoice. Jennifer is the customer service representative that obviously has no conscience and likes stealing and misleading people.. I told her in my phone call with her today to remove me from their call list

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Exact same treatment as everyone else. First the scam with sending out the second product that you didnt ask for and then not answering calls and then finally getting through and the owner Jennifer got snarky and hung up on me.

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And Jennifer also said she has a lot of business contacts so suggested she could ruin our company.

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Oh and the ink cartridge does not last as long as projected by Jennifer. One 500 page pack of paper for a $148.00 cartridge.

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Sent ink, sent invoice 2 days later. Called the number on invoice as i had not ordered anything. The women got defensive and yelling ridiculous things.
I had already done my research so i knew the company address on the invoice wasn't legit, business number does not exist, and the package came from a different address (magnus pen corp.: they dont sell ink), now i told her she could come get it since they are "local" they send fedex to pick it up today with the return address being next to magnus pen corp. Local police notified with package #, working with Fedex will be tracking for delivery time/date.

Invoice address: 629 Markham Rd, Scarborough, ONT, M1H 3G7
Package Address: 125 Nantucket BLVD, Scarborough, ONT M1P 2N5
Return Package: 126 Nantucket BLVD, Scarborough, ONT M1P 2N5
HST no: 849100276-RT0001 (not legit)

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Scammer's phone 833-755-9669,4167559669
Scammer's website somerset-west.ca
Scammer's address Scarborough, ON M1H 3G7, CAN
Victim Location AB T2H 1H8, CAN
Total money lost $919.70
Type of a scam Fake Invoice/Supplier Bill

Last fall I received a phone call asking if I would like to try out two toners and see if I like them. It was exciting becuase they were high-yield toners. I said ok and received the two toners, and I paid the invoice. I decided the price and toner was not worth it and would keep buying from Staples. A few months later more toner arrived and invoice. I called and talked to someone who said I was on a plan and this was the last toner and invoice I would receive, so I paid it. This summer I received one toner and an invoice for $700. I called to tell them I didn't want the order and to stop sending them. I was then told I signed up for 100 toners, which I would never do having an office of 8 people. I was told if I pay the $700 they would cancel my account. As I have been here before I was not going to pay the $700. I called and asked for them to fax me the contract that was signed on this account and Jennifer Davis (who seems to be the only employee there) was rude and hung up on me. Interesting how she became hostile once I asked for the contract; that didn't exsist. I will not be paying this invoice as I never ordered them in the first place, but have the product here anytime they'd like to pick it up. If these people contact you just hang up. If you are in the same boat, ask for the contract.

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Scammer's phone 416-755-9669
Scammer's website somerset-west.ca
Scammer's address 125 Nantucket Blvd, Scarborough, ON M1P 2N5, CAN
Scammer's email [email protected]
Victim Location ON N6E 3Z7, CAN
Type of a scam Fake Invoice/Supplier Bill

Received a cold call for high yield print cartridges; agreed to purchase 1 cartridge to try; cost was $269. I knew I would not purchase another, as the cartridge made a weird loud noise when printing and also my printer became quite hot (these issues resolved themselves after maybe 50 prints); also received a $10 LCBO gift card, this was mid-December 2019. Received a phone call from Jennifer late January 2020, who told me that I had been short-shipped and that I was still owed another cartridge, which she would send right away, along with another LCBO gift card for the inconvenience. The new cartridge arrives, and I left it in its box. Then a few weeks later, I get another invoice for $269. I called February 27 thinking this must be a mistake, as I was not supposed to be charged for the second one, as it was short-shipped originally. I was told someone would call me back, no one did. Called again March 5, spoke to someone, she immediately got defensive and said she did not want to get in the middle of it and that Jennifer would call me back. I then got the feeling this was all a little fishy, checked their website which is sketchy, and then checked BBB. Sure enough, read a bunch of reviews that all tell the same story. I called back, told her I was sending it back, knew their game, etc. She said it wasn't her I just talked to, (it was) and told me Jennifer would call me back. When I said I was sending it back, she said what address, and I said well you have plenty (goes under many business names, has several addresses) which one would you like, how about I just return to the address on the shipping label, and she said they only have PO boxes.. uh huh. She said Jennifer would call me back. Right. In the end, the solution is simple. I'm not paying the 2nd invoice, whether they accept the return or not.

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Scammer's phone 416-288-1717
Scammer's address 629 Markham Rd. Scarborough ONT, Scarborough, ON M1H 3G7, CAN
Scammer's email [email protected]
Victim Location ON L9Y 3Y1, CAN
Total money lost $190
Type of a scam Fake Invoice/Supplier Bill

They will have a great deal on a printer cartridge for you at a highly discounted price. Our first cartridge came, They called apologizing that the order wasn't completely full for what we paid for. So a second cartridge came but with a new bill. Called to see what's going on, as these cartridges are way overpriced. The Lady "Jennifer" not her first time getting these calls and very rude and ended up hanging up on me when confronted with my problems, After talking to the Fed-Ex delivery guy, he sees this all the time and now doesn't even bother to bring us the package as we will no longer accept it. Watch out, Google "Williams Michael Oliver" or "Rose Paper Inc" They change their name and address to keep operational.

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Scammer's phone 416-755-9669
Scammer's address 629 Markham Road Scarborough, Scarborough, ON M1H 3G7, CAN
Victim Location ON L3V 0T7, CAN
Total money lost $158
Type of a scam Fake Invoice/Supplier Bill

This business sent us some printer toner at a supposedly discounted price. A month or so later they called and said they should have sent us 2 toners not 1 I said ok and they sent another but then charged us for the second one but indicated that there was an error and it should have been sent with the other. I phone them once we received the next invoice and told them we were not told that that the toner would be invoiced and we were initially told it should have been sent and wasnt and it was a mistake. I said we wanted to send it back she said we couldnt it was too late to send back. I told them we didnt want to deal with them any more. A few weeks later they called and spoke to someone else in the office and told them they would be sending a catalogue as they knew obviously not to send toner. The person said ok thinking it was a catalogue being sent. Luckily when the courier brought the package I was the receiver and it was another box of toner, which I refused on entry and had it sent back. Then a week or so later we receive another invoice for Toner. I called them again and told them we did not want to deal with them and to not send us anything again. She said once they receive the item they will credit us. I told them we didnt receive the product and the invoice is nil and void. They put the phone down on me.

This company is falsely trying to send products to companies and then invoicing without the customers consent of products being ordered.

I would like to make others aware of this and if something can be done please do.

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