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Smart Bytes Assist

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Smart Bytes Assist Reports & Reviews (1)

Victim Location 90008
Total money lost $5,980
Type of a scam Tech Support

On June 1, 2018, I became a victim of the scam, PC Support Scam aka the Remote access scam. I received a phone call from an Anti-Virus Protection service named, Smart Bytes Assist informing me a refund of $*** for my 6-year protection service, which I purchased around March 2018. The reason for the refund is due to going out of business caused by the ScamPulse.com.

Then I was redirected to the officer in charge, James Morris, to conduct my refund online. Once I began speaking to him, I followed his instructions to allow him to remotely control my computer to conduct the refund. During the controlled computer session, I was instructed to log on my Capital One Credit Card account. As I followed instructions, James proceeded to refund me the $***. While the transaction was taking place, I noticed my computer screen went blank. When the computer screen came back on, I noticed he “accidently” refunded $***, increasing my available credit line of $*** (est.). After he noticed the error, he was very adamant for me to return the extra $*** he transferred to my credit card account. Initially, I was willing to help him correct this error. However, I changed my mind and refused because he wanted me to visit an Apple store to purchase $*** worth of Apple gift cards. After I refused, I noticed my computer screen going blank again. When it came back on, my available credit line was negative (-) $*** which made it look like he illegally took my money. At that point, I complied by going to the Apple store and purchasing $*** worth of gift cards. After giving James the information on the cards to redeem them, I returned home to check on my credit card account. The balance on my card is $***. The whole thing was a scam ever since I purchased the Anti-Virus Protection from them.

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