Skatie Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Skatie, help other victims by adding it!
Total money lost $103.83
Type of a scam Online Purchase
“All swim is eligible to be returned for store credit only or each order is eligible for one free exchange.”
However, if you scroll past the swim section of the return policy, then past the section on activewear, then keep scrolling down it says:
“We do not accept returns or exchanges on ANY sale items. This includes all items in our sale section and items purchased with a discount code of 20% or higher. No exceptions.”
Both of these statements are mutually exclusive, meaning they cannot be true at the same time. Basically, they lie to you, then say “NOT!” (Two sections lower once the customer believes she has read everything pertaining to swim)
The coupon codes are distributed on social media. They know customers are getting these codes and shopping on their phones, but then the return and exchange info on their site is formatted in a way that is deceptive to phone users (image attached).
They also never tell you anytime during the checkout process that your purchase is final sale.
I used a 30% coupon code, got a suit, and decided a smaller size would fit better, but then they told me my purchase was final sale.
They say it’s my fault for not reading the entire return policy. I should have read the entire return policy, but I didn’t. Once I read “All swim…” I assumed that actually meant all swim, but it is a lie. They should be saying “All full price swim and swim bought with a coupon code of up to 20%…”
I have relayed all of this to customer service, and they won’t respond to me now.
I checked their FB feed, and several customers say they too were duped by this scam.