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Sinemia Reports & Reviews (3)

- San Francisco, CA, USA

Sinemia offers a monthly plan for movie tickets via a membership card/app. The prices on the website seem to vary quite a bit. I enrolled for $***/month. The card was delayed in arriving by more than a month and I was still billed. (See other complaint.) I wrote to support and had another card sent and one month refunded. However, then I started to be billed $***. I contacted support again and never heard back. I was billed $***/month each month for three months, and each time I contacted the company. No response. I then contacted and they referred the complaint. Still no response. I've now tried to block Sinemia charges through my bank.

- Indianapolis, IN, USA

I had been a Moviepass member and recently cancelled that account. After receiving a message about Sinemia, I signed up for one of their plans and was supposed to get a physical membership card "in a few business days", but after weeks I still have not received one. They are now also offering a cardless option, but I have decided that I would rather just cancel my membership plan and get a refund.

Catch #1 - according to their website, you can go to your account page and ask to cancel your membership. This is true, but when I do that I am told that I have to activate my *card* (which I don't have), BEFORE I am allowed to cancel. So, I've attempted multiple times to contact their "support" team...

Catch #2 - I have not received any response from multiple notes left to the support team via their "contact us" website page. In the emails I have received from them about my membership being started, a help link was listed as "[email protected]". When I attempt to directly email that link without going through their website's contact page, I get a message from the mail subsystem that the inbox for that account is full due to a high volume of mail received. Huh - wonder why...

So, I'm starting to think that the almost $*** that I prepaid for an annual membership to this company has just gone up in smoke. I hope I'm wrong, but it's not looking good right now. Just wanted to post a warning to others.

Sinema has a business plan similar to moviepass, where for a monthly fee a user can go to a set amount of movies at partner theaters for free.

I thought this could be a great deal so I signed up for the $** annual subscription for a movie a month package. In order to use the service a physical card is SUPPOSED to be sent to the customer which acts as a sort of debt card to "purchase" tickets at the partner theater locations. It has now almost been a month since I have purchased the service yet I have not received the card even though the email I received said I would get it in a few business days.

I thought I would try to call the company in order to get an idea of where the card was, if there was a potential tracking number I could attain, and in general get an update of what was going on.

To my dismay, they only had a support email (provided) that I could contact. After looking up if this was a common experience I was UTTERLY shocked to discover that hundreds of customers were reporting the same issue. Indeed the only way to actually get customer service with Sinemia is to complain to their Twitter account so they can cover up bad PR.

Please look into this urgent matter as hundreds are getting screwed.

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