Shift Auto Brokers Reports & Reviews

Shift Auto Brokers Reports & Reviews (95)

Michael was a very knowledgeable and professional concierge. Really helped handle all the questions and policies during the process. Quick, seamless and overall great experience during finance. Thanks to Melanie and Michael for making my car searching a great experience!

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Hi Sue, I have bought a car through Shift Auto Brokers. However, it has not arrived. Would you mind emailing me on [email protected] to confirm that this is not a scam?

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I have been looking for a car for 6 months. I found SHIFT Auto Brokers and had the easiest, smoothest, up front and detailed transaction in buying my car. Especially for COVID-19 still being present. I got to test drive in a Thursday, and Andrew, personally dropped off my Land Rover Supercharged so professionally. Was such VIP service they offer. Andrew definitely made the experience a 5 star. High quality communication in making the process so easy. He was extremely cautious with a mask and gloves on honoring COVID-19 and truly blew me away. I would 1000% recommend SHIFT Auto Brokers to anyone buying a reliable, cost effective, long term or short term car.

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Hi Peter. How did you visit Shift Autobrokers when their address is an office building, the tenants of which have never heard of them? Everyone, Google street view their address.

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Daniel helped my son buy his new car, which was a purchase he'd saved a long time for. He was patient and kind with every question, and put us at ease at every turn. The car is exactly what my son wanted and Jeff made it happen for us today. Thank you!

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Definitely a scam. Still waiting for our car. Nobody answering phones. Beware.

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Hi Sanghamitra Kalita,
I have the exact same experience as you! This is wrong!

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My experience with Shift was great!

I'm rebuilding credit, so I figured that a service which sells pre-owned cars and can handling financing in one place would be better than getting rejected from dealerships after getting my hopes up or dealing with sales people.

I was in the market for my first EV, and I found some good vehicles that I liked, and read the CARFAX reports for all of them. There were also helpful pictures for cars which had damage. I kept changing my mind after realizing that some of the lower-range vehicles were just not going to work for me, and I'm new to EVs so the more I researched, the more I realized I had to get way more range. I really wanted the eGolf, but their eGolfs were 2015 and 2016 variants with only an 83 mile range. Realizing that this wasn't gonna work, I looked for higher-range cars.

They had a very clean Nissan LEAF for sale in the color I wanted, 9k miles, one prior owner, for a good price--and I arranged a test-drive. I also secured financing for a decent rate despite my not-great credit. This process was exceedingly painless.

The concierge came out on time to my home with the LEAF and I test-drove it. We headed to a fast-charger station in case I decided not to buy it and the Concierge had to drive back. As I charged up, we inspected the car (clean) and started on paperwork after I agreed to purchase. The Concierge went over some features, but I already knew a lot about the car (I don't buy cars without researching them). I wired the money over for my down payment, signed a few electronic forms on an iPad and that was it. Best car-buying experience of my life, and no haggling. I'm a tech-savvy professional, so this whole process made perfect sense to me, and Tesla is mostly online-only now too. So, this seems to be where things are heading, and I'm all for it.

Yes, Shift charges for this service but I'd expect that. The convenience and time-saved was worth it, not to mention avoiding aggravation with sales-shenanigans or dealing with endless inquiries and rejections due to my recovering credit.

All in all, the 2018 LEAF is fantastic, Shift.com made things easy and painless, and I'd do it again. Their financing department was very responsive and worked with me and my changing interests as I learned more about EVs, and they even refunded the deposit I left on a different car (thank you). They didn't have to, but they did.

The car was clean and there was no damage (as-advertised) with the options mentioned in the ad (quick-charge option). All accessories were included, along with an extra key, all manuals, EVSE cables and adaptors, etc.

I'm enjoying my first EV and building my credit with a very reasonable rate...all thanks to Shift. No wasted time, no dealership shenanigans, no humiliating credit rejections on-site...just a streamlined process which makes a whole lot of sense in 2020.

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My review of SHIFT Auto Brokers comes from the standpoint of selling my vehicle to SHIFT Auto Brokers.

I had a pleasant experience selling my vehicle to SHIFT Auto Brokers. I got my initial estimate online, and based on doing some of my own research, I decided the asking price was fair. Thus I scheduled the appointment to have someone from SHIFT Auto Brokers check out the car and possibly do the transaction. It helps that they tell you exactly what to be prepared with in advance to make the possible transaction smoother.

Everything was pretty straightforward and smooth.
- The person from SHIFT Auto Brokers came on time.
- He inspected the car closely and took it for a short test drive.
- He gave me the 2 legitimate reasons for a slight ding to the max estimate.
- He gave me an updated offer on the spot, which I took.
- The paperwork process was smooth.
- The only hangup we had was due to technology not cooperating. To make the story short, we hit a snag with electronic wire transfer, so we arranged for a check to be sent to me, which arrived safely.

In sum, because of the smoothness of transaction and the fair asking price for my vehicle, my experience selling my vehicle to SHIFT Auto Brokers was a positive one.

Could I have gotten more selling as a private party? Maybe. However, the zero-headache of my experience outweighed the little money I might have left on the table.

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You could not ask for a more smoother transaction, bing bam boom it was done and I was on my way in my new Jaguar. Melanie and Daniel went above and beyond to get me in and out with the best deal. The atmosphere was clean and protection was worn at all times making for the least contact.

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Amazing! Best car buying experience I've ever had! I have boughten many cars in my history and this was the smoothest and best experience.

I picked out the car on the app and scheduled a text drive for them to come to my house. They followed up with me on my trade in and I submitted my car online and it only took about 5 minutes and got an instant quote. I will say the only negative comment I have was upon inspection they took off $400 for some body damage but it's ok because they gave me $500 credit on the purchase of the new car.

They were on time in face a little early for the test drive and the whole process took about an hour. This is nothing compared to the misery of walking on to a dealers lot and getting hit up and sold on a car you know nothing about and then haggling over price and then sitting for hours as they print the miles of paper work on a 1974 printer. None of that necessary as it was all done digitally. I literally just electronically transferred funds using the link they sent and it was flawless and painless. The SHIFT Auto Brokers employees that showed up at my house were really great guys and I felt very comfortable with them. I had two only because one drove the truck I was buying the other was the one dealing with my trade in.

Honestly I don't feel like all these negative reviews were very warranted which is why I chose to ignore them and I'm glad I did. I have such a peace of mind with my new truck. I highly recommend SHIFT Auto Brokers to everyone!

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I purchased a 2016 Accord coupe touring for about $16K from Shift. At first when I saw the deal I had thought it was too good to be true as the KBB value was around $21K around the time of purchase. The experience I had in person was not the greatest, it felt as though the employees were very rushed and felt I wasn't given much attention (clearly because I was intent on buying on the spot). I was offered $4500 for my 2009 Accord LX with 110K miles to which I declined.
I had the car inspected at 3 Honda dealerships and my personal mechanics, the car had checked out overall as a solid purchase. My mechanic was shocked to hear how much I had paid for the car, he assured me I made a good purchase. I was not recommended any services to be done at the time by any mechanic.
SHIFT Auto Brokersis able to sell cars for a low price because they do cut a few corners when it comes to maintaining the car. The car was extremely dirty on the outside and in the engine bay, the battery was basically dead a week after purchase, the car was missing an engine cover. However, they are quick to reimburse you for any issues you may have with the car as long as you can point them out. Make sure to speak up with any complaints, they do listen and will solve the problem!
At the moment I have an ongoing issue with the noisy struts of the vehicle, but that was to be expected with the mileage of the car. The issue appeared to be very common with the touring model due to the adaptive dampers. SHIFT Auto Brokers has been very helpful in partially reimbursing me for this wear item even when I had accepted that it would be primarily out of my own pocket. I am 3 months into my purchase and I would wholeheartedly recommend this dealership to friends and family.

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As someone who has worked in Management in another service industry most of my life, I tend to have high expectations , especially when making large purchases. During this historical, surreal, at times intense era of COVID-19, it was difficult to picture what my experience would be in purchasing a new vehicle. I would certainly not have done so if it weren't for the fact that my lease on previous car was ending, and I did not like the unwavering terms given for purchasing it. I waited til the last minute, yet came across SHIFT when I simply googled the specs of different cars I was looking for ( mainly electric or hybrid or a mix. From my first phone encounter with VICTOR, my indecisiveness did not deter him in any way, and he was very genuine and answered the too many questions I had with patience and solutions.
When I finally decided on my car, the process was seamless, efficient and friendly . GREGORY delivered my car to my previous lessor (I decided to drop off my old lease while picking up my new beauty, to save time and not burden friends to potential exposure by having to pick me up ). The process woulda taken about 29 min if it weren't for the incompetence of the lease manager at the lot where I was trying to return my old car ( thus it took 1.5 hours). Gregory was informative, sincere, easy to talk to, patient , and did everything to ensure my satisfaction. He transacted via a tablet, which cut down any bs paperwork that I had originally anticipated.
SHIFT apparently puts the buying EXPERIENCE at the forefront of their business model, and I highly recommend Shift /Whittier for your next car-buying trip.
John B ( Los Angeles).

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After some shady experiences on Craigslist, I decided to look for a pre-owned car from a dealership. I didn't feel comfortable with many of the used car dealers I had researched but I found Shift Auto Broker of Troy Michigan and was immediately into the fact that they have the inspection of each car listed on the website, so you can see any issues with a vehicle beforehand. Also its great to have the free Carfax report. Felt like all the cars were solid and reasonably priced. Had been looking for a car for a while and because of Coronavirus quarantine decided to try out their no-contact test drive. Daniel was our concierge and he was fantastic. Super nice, no pressure. It was raining so he hung out on our porch while I inspected and test drove the vehicle. We did the bank transfer and the paperwork on the spot and I bought the car (2006 Porsche 911 Carrera S). All in the prices are just a little bit lower than blue book but the quality is as high as it can get. Just to be safe I took it to my mechanic the day after I bought it (you have 7 days to return it and get refunded in full). My mechanic said the car looked really good and he give me the OK.
An overall great buying experience and I recommend this guys too any of my friends!

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Seamless, hassle free and enjoyable experience buying my car with SHIFT Auto Brokers Michigan. They're super responsive and communicate very well at all times. Great transparency and amazing folks who are very helpful at all times. Would honestly recommend this to all.
I have never written a review for any business in the past, but SHIFT Auto Brokers completely deserves this. Thanks again you guys!

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Sister company of S E Motors Group. Their fake user accounts circlejerk each other with reviews on Google, Facebook, the works in order to make them look legitimate. Ask for maintenance papers on cars, they can't provide them. Look at the receiving party in the wire, phoney. The workers on their website are stock profile pictures of white people but they sure don't talk the talk. Look at Google Maps, empty office lot. Ask the realtor, the office spaces are open and ready for lease! Stay the **** away!

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I am unbelievably happy with Shift Auto Brokers! This is such a precarious time to purchase a car but SHIFT made it super easy. They came to my house with my dream car (sporty, low miles, well maintained, great gas mileage, and under 10,500) and I took it for a test run.
I fell in love with the car but I was short the 20% down payment and SHIFT made it happen! I started off with 9% (I have not the best credit) and Shift got me 10% with less than half the down payment!
Andrew was helpful and friendly and I am absolutely in love with my car and the process was easy!

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I recently sold a car to SHIFT Auto Brokers. They were one of three businesses I requested a price from. SHIFT Auto Brokers came in with the the best offer. Second was Carvana at 8% less and finally Carmax, which was the worst of the bunch at 12% below SHIFT Auto Brokers. So yeah, the money was great. But the process of actually selling was a bit of a pain and somewhat convoluted.

This is how my experience unfolded: I filled in all of the car details online and within seconds received my offer. After I accepted, I received an email saying that they would FedEx me a packet containing all of the documents I'd need to make the transfer to SHIFT Auto Brokers. I received the FedEx on a Friday at around 13:00pm. I opened it, reviewed the documents and put it aside to fill out later. I then got an email at 430pm saying if the documents weren't sent back THAT DAY the deal was going to be canceled.

I understand their eagerness to get the deal done, I had the same desire actually. But to give no advance notice about when the documents were required, and such short notice to inform you of the impending cancellation was a bit disappointing. What if I was traveling? What if I was stuck in a meeting? They seemingly gave no thought to the notion that people may be occupied and not able to review and sign documents and then run out to FedEx.

I called up and said I wasn't sure if I can get the documents out since it was so late in the day (remember, I just received everything a few hours earlier). They said that if I could get it out that night or even the next morning, it would be fine. Luckily, after some schedule adjustments, I was able to get there that night and everything went out fine.

After the weekend, I received a confirmation Monday morning saying that they got everything and that the deal was moving forward. The next step was for them to find a transportation company to take my car wherever it was going. I was told it would take up to 10 business days for them to find somebody and they would let me know when it was all set up. The only requirement for my part was to receive a bill of lading from the driver.

Two days later, with no warning, I received a call at 7 in the morning from the SHIFT Auto Brokers pickup company. Yes, 7 in the morning. The gist of the conversation was "hey buddy, I'm outside with my truck, can you come outside, take out your stuff, take off your plates, and hand me the keys so I can get going"?

Due to my extremely tight schedule with work and getting kids ready for school, I told him I was not able to do that. I also told him that nobody called me from SHIFT Auto Brokers to let me know that he was arriving, so his arrival surprised me and caught me off guard. If they had given me some advanced notice and the courtesy of knowing what was up, I would have done all of the prep work the previous day. As it turned out, both the driver and myself were inconvenienced by SHIFT Auto Brokers HQ's lackluster transaction management.

Anyway, I was able to return later in the morning and at that point the pickup was pretty seamless. Until I asked for the bill of lading that is. The driver didn't have a copy for me, just a sheet he was sent regarding the pickup and he didn't want to sign it or hand it over. He said he needed it, which I understood. However, I'm not giving up my car without receiving documentation. That's just ridiculous. At that point he agreed to sign off but he wouldn't give the document. He told me to take a photo of the document, which seemed like a decent compromise, and worked for what I needed, though it didn't seem very professional in my opinion.

I immediately sent over the photo of the bill of lading to SHIFT Auto Brokers to show them that the car was picked up. I also asked them at the time if the transfer paperwork has been processed and if it was okay to cancel my insurance. This was around 10:30 am on a Wednesday. I was surprised that I didn't get a reply the entire day. I followed up the next morning and asked the same questions. Again, no reply the entire day. At this point I was little annoyed because they basically took my car and nobody would confirm if the transaction was completed or not. On the third day I decided to give them a call. After a short time on hold I was told that, yes the transaction was completed and that I was free to cancel the insurance.

Why it took three days to accomplish is unclear to me. I have to say though, sitting around with no car and no verification of our completed transaction was not the most reassuring feeling. Along with the unrealistic and uncommunicated document deadline and the uncommunicated pick up details, it's safe to say that there are definitely areas where SHIFT Auto Brokers could improve its customer service.

In the end though, the car was successfully sold and they paid the most money! That's the real reason for my four star review. All the customer service imperfections we're less than ideal, but money talks.

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Contacted Michael @ SHIFT AUTO BROKERS auto around 11pm one night regarding their BMW M3 they had just listed for sale not expecting to hear anything back until the morning. Just a few minutes later I got a text back from Michael who I spoke with for well over an hour regarding the purchase of the car and going over the details of my trade. I was blown away by the professionalism and accuracy of the entire deal from start to finish.The following day I started Michael up nice and early requesting tons of pictures, videos, documentation, history, previous owners etc. Again without hesitation he got everything I wanted to me in very short order. This was hands down probably one of the best car buying experiences I have ever had with an out of state dealer. To be able to trust someone with a 55k dollar car purchase without ever meeting them is really taking a leap of faith, but what I can say is anyone who is considering purchasing a car from SHIFT auto will be very happy.
After all the paperwork was done, wire was completed, and details were ironed out came the shipping and waiting game. The shipping company they used got my car from Troy MI to central NJ in less than 48hours. When the car arrived and I looked it over for the first time the car was literally brand new, flawless Fully Detailed, and in even better condition than Michael had described to me. To go even a step further I made an appointment with BMW just to double check everything and give the car a once over, the dealers report on the car came back perfect.
I would highly recommend this dealer to a family member or anyone I know who is looking for a pristine specialty vehicle. SHIFT auto is trustworthy, easy going, professional and pays very close attention to detail.
Thank you guys again for making this experience great !

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- Scottsdale, AZ, USA

Scammer's phone +1 (248) 509-8129
Scammer's address 3221 W Big Beaver Rd, Troy, MI 48084, USA
Scammer's email [email protected]
Country United States
Victim Location AZ 85251, USA
Total money lost $60,000
Type of a scam Online Purchase

Unfortunately things that seem too good to be true are turning out to be the case. From the research I did (google maps physical address, reviews, ect) this company seemed to have gone to great lengths to sell their story. My wish is that I would have done deeper research before I did two wires of $30K. I’m not sure who to turn to to try and investigate this and see if I can get my money back. I transferred to their account noted (not western until). The car was supposed to arrive today with their (7 day trial) in which the car never arrived and now all the numbers of the people I had spoken with are no longer connecting.

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With the way it seems I too have become a prey to Shift Auto Brokers and its was very depressing , numbers used in contacting them never seem to go through , mine just happened to be a wire $20k as of February for their (7-Day)Trial with the car never arriving, I luckily receive some assistance from a referred source and I was able to get a return of my money within 6-8 weeks, contact [email protected].
I truly understand and hope this message was useful.

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- Milwaukee, WI, USA

Scammer's phone 2485098129
Scammer's address 3221 W Big Beaver Rd, Troy, MI 48084, USA
Scammer's email [email protected]
Country United States
Victim Location WI 53217, USA
Type of a scam Online Purchase

Responded to a local Craigslist ad about a Porsche Boxster S for sale. The price seemed low, but I had seen legitimate listings of same make/model cars listed on the various auto buying websites (Cars.com, Autotrader etc) that had been almost as low. Responded to the add via Craigslist email relay and received a very articulate response from the cars owner ("Matthew Owens") who indicated the car was available at Shift Auto Brokers in Troy MI (www.[censored]autobrokers.com). According to him, I could see the car there or have them ship it to me for a 7 day trial (similar to Carvana), in which I could reject the car for any reason. However in order to ship it, Shift Auto Brokers would need the money placed in "escrow", and the money would be refunded to me after rejecting it. Never wanting to put money down on a car I haven't seen, I indicated I would make an appointment to inspect the car. Shift Auto Brokers sent me an application to fill out (name, address, email and phone) as well as asked I upload my drivers license to their portal, and I was told the car was reserved for 48 hours. At this point, everything seems completely legitimate. They even offered to Uber me from the airport. But I drove there, and upon arrival I found an office park. I went inside and there was clearly no signs of any showroom. I even asked the security guard - he had never heard of the company - but called his supervisior as he was new to the job. His supervisor never heard of it either. So he asked some tenants in the building - 3 different ones in fact - and nobody had heard of Shift Auto Brokers. And then he walked me to two different directories for the building, and there was no Shift Auto Brokers on the directories. I then called the number - and it wouldn't connect from my cell phone. I tried several times, restarted my phone and nothing worked. So I had my wife call from our home phone - and the guy on the other end answered immediately. She then told him I was looking for him, and he said "I will go find him" and hung up. She tried calling back, but the phone kept ringing with no answer.

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