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Shield Stars Reports & Reviews (3)

- Valley Stream, NY, USA
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I placed an order over a month ago on this site, they were advertising face masks and with Covid I wanted to get my fiance a cool mask to wear to work. They took payment and never sent the product, they have no phone # to reach them and never reply to the email you send them. After this happened I looked up reviews and saw that many people said the same thing.

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- Flagstaff, AZ, USA
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They advertised for face mask for riding while cycling and other outdoor activities also trying to tie their product to covid 19. It was on weather.com so I believed it was reputable. Out nearly $80 bucks trying to surprise my wife with a new “buff” like product. Don’t get duped like I did.

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Due to COVID-19, where I'm located, all masks are sold out and in NJ, we are required to wear a face cover whenever we enter any type of business establishment. I searched online for face masks and found Shield Stars on Facebook. They don't sell face masks, but instead sell graphic face coverings. After browsing, I placed an order on one and paid $22 with Paypal on April 18. Their website advertises several things. The first being that they have all inventory currently in stock. They also advertise that orders are shipped within 2-3 business days and that they are located in the US. After waiting over a week with no updates, I decided to contact them. That's where things get sketchy. On Paypal, it shows they have a domain email of @163.com. When I email that email, the only response I got was from my server saying that it was an invalid email. That's when I went on their website and emailed them at [email protected]. I got a reply back from Jacqueline, saying that my order has shipped and was provided a tracking number. However, when you use the tracking number through USPS, it says that it is awaiting the item. When confronted with that information, I get replies saying that they cannot and will not do anything to help and that I should just be patient and wait.

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