Scottish Rite Auditorium Box Office Reports & Reviews

Scottish Rite Auditorium Box Office Reports & Reviews (1)

Victim Location 19446
Total money lost $655.30
Type of a scam Online Purchase

On 12/27/18, I was online to buy tickets to a couple of jazz artists in 2019. I initially googled their individual names (Boney James and Gregory Porter) and found that both were going to be in concert in early 2019 near me - NJ and NYC. The venue was also listed for both shows and dates. I then typed into the search bar the individual name of the venue - The Beacon Theatre in NYC (Gregory Porter show) and The Scottish Rite Auditorium in Collingswood, NJ. I thought I was a fairly internet savvy, alas, after loosing $655, in ridiculously and exorbitantly priced tickets with another individuals name printed on them(I discovered this on Dec 28 at approximately 8am EST after printing the tixs from the email I was sent) I AM NOT. I've NEVER had this happen to me. Again, I legitimately believed that I was at the venue's website and all outward website appearances led to me believe this. I clicked on the purchase ticket button in each instance and began to search for good seats near the front/center sections. I thought I was viewing/seeing the legitimate concert/show list price NOT a reseller priced seat with an exorbitant usury charge. I used my credit card to make the purchases and entered my name/email/phone/address contact details. The transactions went through and I was told I would be receiving an email to print the tixs and that MOBILE DEVICE TICKETS were not available/an option. Paper printed only. I printed the tixs on the early morning of Dec 28 and to my chagrin and horror, the Boney James tickets had someone elses's name printed: MICHAEL SODERBERG. I have NO IDEA WHO THIS IS. Well, I was alarmed. I initially called my Visa CC Company because I believed I was scammed and wanted to quickly STOP/CANCEL the transactions. My CC(BofA) folks told me that they could not cancel them because they were still in a "pending" status(not yet 24hrs and not yet posted. The rep (Wendy) suggested I contact the vendor to cancel and then call back IF they refused. I located the customer service number and called. I asked the Rep where I had called/name of company, etc. He indicated TicketNetwork. I explained the situation and told him that my satisfactory resolution was to cancel the transactions. I told him that I was online and truly believed that I was buying tickets at the VENUE WEBSITE not a 3rd party, as the seating chart/sections/rows and prices were listed and interactive. The Rep kept hiding behind the pat statement of: " we have policies and procedures" and no cancellations are allowed. I then told him that their website was misleading and that I did not see anywhere that I was agreeing to have tixs issued in someone's name, after I entered all of my name/contact details and PAID for them, not" Joe Smith" or in this instance , Michael Soderberg. I asked to have the tixs re-issued in my name OR I wanted them cancelled. He said no. I then asked to speak to a supervisor. I was on hold for a long time and during that time, I googled "how to report a ticket website scam" and received a number of hits - one being a recent article (2014) indicating TicketNetwork and 2 others, SBO and Ryadd. Unfortunately for me, 1 day too late, but AGAIN, I had no idea I was at "their" website and not the official Box Office Site. After the supervisor, Charlie came on the line. I let him know that for me an acceptable resolution was to have my transactions cancelled/refunded. I explained that I believed that I was at the Venue Box Office site, not theirs and that I would never had agreed to purchase tixs with someone else's name imprinted on them. He just repeated that they have a "no cancellation" policy and that I would not have any problems going to the event with the tickets being in someone elses's name. He refused to assist. I then mentioned that it was bad business practices, that I was very upset and disappointed with is and the other Reps response and inability to help and make this right. I then told him that the website was misleading and bordering on fraud and that I surely was not the first person to call them with the same or similar complaints and/or issues. I then indicated that I knew I was not the first person because their company had been investigated and fined by the FTC in 2014 for these IDENTICAL practices. I told him that I just wanted to cancel the transaction. He stuck to the script - no cancellations, no refunds, I've got the tixs and that having someone elses' name on them would NOT be a problem. I asked if he could guarantee that at these 2 specific venues (NJ and NYC) I would have no problem. He paused, then said, I would not have a problem. I then asked for HELP line number for the day of the event, should I be refused entry OR a problem with the seat assignments. He gave me a number of 844-753-8364??? I asked if it was a 24hr number since both events are in the evening after normal business hours. He merely said: "yes, someone can help you at this number". I asked to speak with his supervisor or someone with the authority to cancel the transaction. He said they would tell me the same thing. I then stated that I was baffled and surprised that they were not willing to help me and it was poor way to treat consumers. I then said that I would be elevating this and would report them to anyone I could because this was not right - NJ and NY Attorney generals, my senators and congressperson. Is there ANY RECOURSE? I am so disgusted, I do not even want to attend the concerts. I just want my money back and to shed some light on this heinous organizations and others like them that create these pseudo-websites that in appearance mimminck legitimate websites. I'd hate to see someone else get taken and scammed like I have been. I'll gladly make myself available to speak with someone from your organization and I TRULY HOPE that the ScamPulse.com can place a spotlight on this company and their unscrupulous and MISLEADING practices. Thank you.

Respectfully submitted on Dec 28, 2018

Useful

Scottish Rite Auditorium Box Office Contacts

If you know any contact information for Scottish Rite Auditorium Box Office, help other victims by adding it!

Scottish Rite Auditorium Box Office

Scottish Rite Auditorium Box Office Reports & Reviews (1)

Report Scottish Rite Auditorium Box Office

Scottish Rite Auditorium Box Office Contacts