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Sarah Ashley Studios

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Sarah Ashley Studios Reports & Reviews (2)

• May 09, 2022

Victim Location 92563
Total money lost $215
Type of a scam Online Purchase

Purchased 2 items in January. Requested cancellation within 20 minutes (well within their stated return “policy”) after my daughter warned me it was a scam company. They refused to cancel said they would do it once item arrived. Took weeks to arrive. Sizing was completely wrong - says XL was barely a small. I sent back immediately. They respond to emails saying they are working in it and pretend to be concerned, ask you again and again for you Venmo or Pay Pal info. and nothing happens. They never answer phone, they say to email. I believe it is likely a foreign company ripping people off. They responded to my Better Business Bureau complaint acting like they would fix it and nothing. They know what they are doing. They are professional scam artists.

• Mar 07, 2022

Victim Location 98118
Total money lost $125
Type of a scam Online Purchase

The merchant is unresponsive. I placed the order on 1/20/22 and emailed the merchant several times and called with no response. I never have received a response directly from the merchant's customer service. I can provide the emails threads if needed. Please try and attempt calling the customer service and it will be clear that they never respond. The only response occurred once the charge was reclaimed from my credit card company. Only then did they respond to the dispute to the credit card company and my card was charged again. The package was delivered on 2/25/22 over a month after my card was charged the first time. The return policy states the contact support to request a return label. I emailed the merchant on 2/25/22 requesting a return label per policy. I have not received a response. Given the merchant's continued disregard of ALL of my correspondence I perceive that they will never respond or provide a return label. If the supplier does provide me a return label I will return the item. But they should not be able to hold my funds while they are clearly violating their OWN return policy by failing to provide ANY response to repeated requests by email and phone. The lack of response without third party intervention is a violation of consumer protection.

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