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Sapaso pools

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Sapaso pools Reports & Reviews (18)

• Jan 07, 2024

Buyer BEWARE!, after waiting several weeks to get product I sent e-mail and called them and talked to them for a RMA# and got no response, so I would highly recomend you shop elsewere, carl dassel

There website is weird the phone number is fake
They are fake

+1

They have the PayPal logo on their site, but offer no way to pay via PayPal. This is due to the fact they are full of it and they know it. Do NOT order from these criminals.

+4

Ordered spa jets. Received the wrong ones. It took 3 weeks to get a response for a return number. Sent back on my own dime. Waiting a week, started emailing again. After another week they said they would refund minus 20% restocking. Ridiculous. They agreed to give a full refund.

Two weeks later no refund. Another round of emails - they state they we issue a partial refund, minus 10% restocking. Forward their own email back to them - they reply that they are sorry. Refund never received.

Ther eis a reason this company does not have telephone number on their website.

Absolute fraud.

+3

The order was refunded on the same day. In regards to the restocking fee, it's clearly mentioned that a 20% restocking fee will be charged if you return the item, still, we have charged you a 10% restocking fee.

Attached is the screenshot in which it's clearly showing that the amount was refunded from our end. In case, If you haven't charged received the refund please show us the card details

Thank you,

Sapaso Pools Team

Purchased several spa fittings on February 27, 2021. Never received order (Order #3518). Contact number on site missing a digit so no way to call customer support. Sent email and have yet to get a response. Here I am a month later still nothing. Sapaso Pools is a scam!

+2

Again, this review doesn't belong to us because our order number doesn't start with #35, our order number starts with #66 and we haven't mentioned any phone number on our website with a digit missing. For verification, anyone can check our website.

This is a fake review and if you think we are lying and I'm requesting you to share your bank statement where it is showing our company (Sapaso Pools) has took your money.

Thank you,

Sapaso Pools Team

I ordered two Led Lightbulbs for my hottub (order #5749) at $44.76 each. Several hours later I received an email that my "order has been cancelled because either the product is on backorder or the product no longer available. Payment in regards to order has been voided. Please contact us for more information. Below is the summary of the order."

Oddly enough, I revisted their website the following morning, and see that I can order the same exact thing for $57.27! Seems like there's a scam going on here.

+3

Sorry about that, but we have clearly mentioned in our policies that:

"Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service."

For this part, our vendor has changed the pricing and that's why we have to cancel this order and void the payment. If there's a scam then, we haven't voided or refunded your payment. This is also our policy that we charged our customer once the order has been shipped.

Thank you,

Sapaso Pools Team

Ordered a skimmer pole for the pool. They accepted my order and I got a confirmation, but never received the merchandise. I have gone to their website to track the order and they have no method to even track it. I have sent an email on their site with no response to date.

+2

Yes there fake

I have checked and your order was cancelled because the part is no longer available. I don't know why you haven't mentioned that we haven't charged your card.

We are very sorry that we are not able to revert you back on time.

Thank you,

Resolved
- Swedesboro, NJ, USA

I attempted to order a $200 item from Sapaso Pools. They immediately cancelled it, increased the price to $300, and told me to reorder, which I did because I needed the item and it was still a good price. Then they immediately cancelled it again, this time saying the product was damaged. Then they started using my credit card to buy online stuff (cell phones and stuff from Fila)

+1

Hello,

This is a fake review as we have never used this customer credit card to buy anything.

This customer has placed an order with us and yes we have canceled the order (for the same and also refunded the customer (We have the bank details so that customer has received the refund)

We follow the PCI compliance, in which businesses follow to secure & protect credit card data provided by cardholders and transmitted through card processing transactions. We are requesting this customer to show us the credit card details where it is showing that we have purchased these stuff (cell phones and stuff from Fila).

We have even emailed this customer in which we wrote this that we will let you know the eta for the new arrival product (we have the email proof with us). We are requesting Scampulse to review this, as this is a very serious allegation on us.

Thank you,

Sapaso Pools Team

Resolved
- Sewaren, NJ, USA

Not a real business. Tracked down individual and he admitted he stole my money. I notified local authorities to are going to contact the sheriff's department in California in Norwalk California where the criminal resides

+1

This was reported in Sep 2018 (As per Scampulse Records) & again a fake review, because such a thing never happened. We are requesting this person to show a copy of the complaint with the Sheriffs.

We have never stolen anyone's money and our office is also not Norwalk California.

Requesting Sacmpulse to remove this review.

Thank you,

Sapaso Pools Team

Resolved

Sapaso pools internet site, provides no address or contact info no phone number, no delivery of the product ordered. When emailed to [email protected]. They replied with very broken English (non-American) according to sentence structure. They provided FedEx tracking number which was not legit and stated it showed delivered and said they couldn't help it if someone took our package from our porch. They refused to provide us with an address or phone number. This site needs to be shut down immediately.

+2

This review was reported in 2017 and after disputing this review with BBB, they have marked this review as invalid and removed it from their BBB website.

We have requested Scampulse many times to remove this review also sent Scampulse screenshot of BBB emails in which they mentioned that they have deleted this invalid review, but Scampulse hasn't taken any action yet. We are again requesting Sampulse to remove this review.

Thank you,

Sapaso Pools Team

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