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Roku Reports & Reviews (18)

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Fake email saying they’re Roku.

Didn’t respond, just deleted it.

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The man asked for my email address and gave me his information and told me he is the owner of roku after I bought the device I was trying to see about the warranty because it won’t connect to the internet and he asked for $50 after I told him I paid $30 for the device and it should work.

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I googled Roku customer service phone number. I thought I was talking to a service rep with Roku. I was trying to dispute a charge. I let him keep me on the phone for over an hour and a half. I was put on hold for a while, and then he would come back on and ask more questions. He had a strong accent, and I could barely understand him. Somehow he was able to withdraw $100 and $110 through Uphold, a cryptocurrency company. I have disputed the charges with my bank, and they are sending me a new card.

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- Lawrence, KS, USA
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While trying to activate a Roku the phone number on the TV was directing me to this number. Which was not Roku. Once I paid the 199.99 the window blocking my device was gone and I was able to use my Roku. They called back later to refund as they don’t offer this “protection” anymore and wanted access to my computer. I did for a few seconds but it didn’t feel right. I think they still downloaded something. I shut down but still in the process of protecting all my other accounts.

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- Charlestown, IN, USA
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I went to set up my new tv

So I went to roku.com/ activate to activate my tv I entered the code and it told me there was an error to call or talk to a live agent i called amd u all didnt have pho e people to assist me so i hit chat with an agent at the bottom of the screen from there someone asked for my email name and phone number then asked for my zip code explained to me there are 3 option of one time purchase to get roku services of free support and there was 3 plans basic with 3 years of service for 70 5 years for 100 and life time for 139 they sent me a link and said to pay and let her know when I was done and gave me an email where I had to send a customer review for my service then she sent me my login and password to login once I logged in I seen it said i should have never been charged amd says there are no charges but my bank account was charged 139.00 for streaming services. They had me email it to this address and they even sent me a receipt [email protected] why would you have talk to an agent on your website that was going to charge me if it clearly says your not suppose to if this was a scam why do they have access to your website to communicate with your customers and rip them off?

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- Buckeye Lake, OH, USA
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We were setting up Roku last Tuesday and this number 877-977-8579 appeared on the screen. I called, the rep, Adam, said he would call me right back. The number he called back from is 408-516-0129 (San Jose, CA). He wanted our account number to pay an activation fee for the account. I gave him my email address, but no account numbers. Later we got another call from San Jose, CA 408-516-0177. We called Roku, and they said there is no activation fee. I also got an email from another lady who said she didn't initiate any changes to her account. She thought she was writing to Roku. I wrote her back, and told her she wasn't writing to Roku, and to file a police report.

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- Strafford, MO, USA
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I PURCHACED A ROKU ON 9/20/20 AT WALMART AND WHEN I GOT HOME TO SET IT UP IT SAID I HAD TO GO TO A WEBSITE TO FINISH SET UP I TYPED IN THE FIRST PART OF MY WEB LINK AND THE ABOVE WEBSITE WAS THE FIRST ON THE SEARCH WHEN I ENTERED MY CODE IT SAID MY ROKU WAS TEMPORARILY LOCKED AND GAVE ME THIS PHONE NUMBER TO CALL1-844-214-8227 WHEN I DID THE LADY ON THE PHONE SAID THAT A MANDATORY UPDATE WAS REQUIRED ANT IT WOUL COST 60 DOLLARS FOR TWO YEARS AND MORE FOR MORE YEARS OR FOR LIFETIME FORTUNATLY I HUNG UP AFTER A FEW MINUTES OF ARGUING WITH HER AND TRIED AGAIN WITH THE CORRECT WEB ADDRESS AND IT SETUP JUST FINE SHE DID MANAGE TO GET MY NAME AND BIRTHDATE BUT THATS ALL AND AFTER I HANG UP THEY TRIED TO CALL ME BACK SEVERAL TIMES FROM THE PHONE NUMBE LISTED ABOVE BUT I DID NOT ANSWER PLEASE LET ME KNOW IF YOU NEED ANY FURTHER INFO

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- Birmingham, AL, USA
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Was trying to activate my roku tv. When i called the number given which was 18446154111 the call was dropped and the phone began to ring. When I answered it was a guy with an indian accent saying he was from roku support. He told me that activate my television I would have to pay 199.00 fee.

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- Beaver Dam, WI, USA
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I was trying to activate a New Roku soundbar. I was instructed per TV screen “ Roku message to go to a website and enter the code I see on my screen, which I did and a message on the website said “ activation error call 937-340-2711. I was told that as of 03/01/2020, Roku customers had to pay a one time fee of $99.99. Which I did. My Roku account still was not activated. So I looked up tech support and called 833-766-4664 and talked to “John Miller” who said I had been scammed and told me to call my bank and have the 99.99 charge removed. I found out that “ John” was also a scam and sung up. That number came from Okotoks, Alberta Canada.

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Purchased a roku Express from Walmart. While activating a 800 number appeared for me to call. I was told that the only way to activate was to pay a one year or lifetime one time fee of 129.00 this would cover any problems and allow up to 5 set ups. I already had one that was free of charge to activate...I mentioned that to the customer service worker and she became very defensive and rude. I research after the conversation and I was correct...roku activation is free. I have filed a dispute for the charge and will be returning this roku back to Walmart.

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- Wales, UT, USA
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I went to Roku's via computer to activate a new Roku device. I entered the code shown on my TV but evidently was intercepted by a fake site that said error and gave me a phone number to call for a Roku tech. the tech, Who said his name was Harry and said I need to pay 100$ to activate my Roku device. I told him Roku does not charge for activation or support. He insisted and said if I don't pay 100$ I will not have TV. after at least an hour arguing he said the 100$ is a one time charge to activate my Roku device and I get all streaming services such as Hulu, Disney, Netflix and many more, internet security and support free for life. It all sounded legit and he did active my Roku device in no way I have ever seen. I saw channels being added on my TV like you would see when when setting up a ne TV with channel add. after checking out what I had, I found nothing was free. He did not ask for or need my Roku account or password, only email for purchase transaction. I notified my banking institution, the fraud department and I on a 3 way calling phoned " Harry" asking to cancel this service and refund my money. He agreed and said it would take up to 3 hours for my account to be credited back, still agrued with me saying you will not get TV. He lied, as of yet my money has not been credited back into my account and I had no Roku account to be canceled.

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- Webster, TX, USA
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I had to go to www.roku.com/link website to get a code to activate a Roku account. Unfortunately, the code would not take. Before I knew it I was speaking to someone that did not give me any information when they started speaking. They wanted me to give them my cc# so they can charge $99.00 for a lifetime subscription to Roku. They also had a $149.00 promotion and 199.00. This didn't sound right to me so, I told the man I was going to talk to my husband before I make a payment. The man said sure with a little laugh. I said to myself this was really weird and do not recall anyone ever mentioning they had to pay for a subscription.

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- Pine Bluff, AR, USA
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They claim to assist you with activating your ruko device which is a free service!

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- Port Arthur, TX, USA
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I purchased a second Roku streaming stick and was having trouble activating it. I called what appeared to be a customer service number to troubleshoot the issue. I spoke to a representative and be just providing my email address they were able to tell me my name and debit card information. So i thought it was legitimate. They told me the reason i wasn't able to activate it was because the supposed free trial i started when i purchased a Roku stick previously. Which I later found out was totally false. They said I had to pay a special warranty fee which totaled $150 which I paid. When I recently installed a third Roku stick I noticed it said on the home screen that there is no activation fee which caused me concern. I called what was the actual Roku customer service number and told them the situation along with providing my personal information to verify my account. He did not see a charge on my account for that amount at all and said that i was scammed. He also stated that this has happened before with other Roku customers. That is alarming. For someone to hack into their system that easily and take customers information is unfair and inconsiderate.

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- Brookpark, OH, USA
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They called me and asked if I owned Sanyo Roku TV. I told them I did and that I purchased it about a year ago. They told me that my Roku subscription was over and that if I wanted to keep the Roku I would have to pay for it. $99 for one year, or $149 for lifetime subscription. They asked if I had a credit card and I told them I didn't have it on me. They stated they would call back tomorrow and if you didn't pay by then they would off the Roku subscription. I called the Walmart where I purchased the TV and asked them about it. the walmart store manager said that shouldn't be the case and it sounds like scam.

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I was trying to set up Roku tv went to Rokucloud then got text than a call from this number 844-658-5866 said they needed $150 to active tv whated my cc#

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Wanted $100 to activate my roku account when it is a free service

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They asked me for more information than I felt was necessary. A true company should already have my account info. They continually told me it was a one time activation fee that offered more channels and better services. They could not tell me why I needed to reactivate my present account. They seemed to have my television service locked up.

My tv screen says that Roku does not charge for activation or support that why I insisted. Only when I told them I wanted to speak to Roku directly did they give me a correct phone number.

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