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Revup Productions LLC Reports & Reviews (1)

- Hoquiam, WA, USA • May 01, 2023
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after receiving the product, I put brand new batteries in it and did what the instructions told me to do however the foot massager did absolutely NOTHING. I began emailing the company about April 10th, maybe a day or 2 before that, they were very polite and gave me many different "suggestions" on how to make it work. Like push the center button 5 times, then....bluh, bluh bluh, now I have 19 emails that I will copy and send were they even ask for video evidence that it doesn't work. I SENT THEM 4 VIDEOS! Their response...Our specialized team says, sorry, but we think it should work fine, so we are not going to refund or replace! My last couple of emails were not very nice but I am angry. I will now copy the emails to give you an idea of their "customer service".

** *****,

Thank you for your email. We do apologize for the inconvenience.

Kindly try this troubleshooting:

After pressing the middle button, put your both feet on it and keep pressing the middle button, you will soon get a response

The first button after switching on is the gear change, press the middle button 5 times in succession to put it in working condition

Let me know if this works. If not, we are glad to process a replacement.

Regards,

***** ***** ****** ************************* Apr 11, 2023, 9:07?AM

to Tim

I’ve done that

Tim Syvokon

Tue, Apr 11, 10:04?AM

to me

Hi Karen,

Thank you for sending the video.

We have sent it to the correct department and we will get back to you.

Regards,

***** ** ******* Tue, Apr 11, 12:10?PM

to me ** *****,

How would you rate the help Jewel gave you?

Hi Tim,

I am just wondering what is happening with the results of my faulty foot massager? I have sent the video and have also tried all of the tips that you and Jewel have given me. Are you going to send me a new unit or refund? Just curious.

thank you,

***** ****** ** *****!

Thank you for following up. I already sent a follow up request to our team regarding your concern. As per our specialized team, the foot massager is only useful with bare feet

Can you please try to use it with bare feet, then I'll coordinate this again with them.

Thanks for your patience!

Regards,

Jewel

On Wed, Apr 19, 2023, at 04:12 PM, ***** ****** ************************* wrote:

Hi Tim,

I am just wondering what is happening with the results of my faulty foot massager? I have sent the video and have also tried all of the tips that you and Jewel have given me. Are you going to send me a new unit or refund? Just curious.

On Tue, Apr 11, 2023, at 05:04 PM, Tim Syvokon <[email protected]> wrote:

Hi *****,

Thank you for sending the video.

We have sent it to the correct department and we will get back to you.

Regards,

***** ***** ****** *************************

Wed, Apr 19, 9:21?AM (12 days ago)

to Tim

Like I said, I have done all of that, but yes I will do it again and send it to you in a video.

***** ****** ************************* Attachments

Fri, Apr 21, 12:11?PM (10 days ago)

to Tim

Here’s the two videos that I did barefoot showing you that no matter what I do it does not work!

2

Attachments

• Scanned by Gmail ** ******

Thank you for your email. We do apologize for the inconvenience.

I apologize, you are our priority and we work hard to give you the best assistance possible, but some situations are out of our hands.

I already coordinated this with our team and as per our specialized team your massager should work fine.

Kindly follow the steps and procedure on the manual to properly use your massager.

Regards,

***** **** ****** ************************* Thu, Apr 27, 9:41?AM (4 days ago)

to Tim

I AM NOT GOING TO PLAY NICE ANYMORE!!! I paid $50 for this piece of crap that doesn't work!!! I have since found out that I could have bought the same thing at Walmart for $10. You have given me nothing but the runaround and I have complied with every one of your "suggestions". Now I have one for you, REPLACE my massager! How many effing times do I have to TRY your "try this suggestions" before YOU decide that YOUR equipment is faulty?? MAKE THIS RIGHT!

***** I already coordinated it with our team, and as per our specialized team your massager should work fine, please read the manual carefully and operate this product without any problems.

n Fri, Apr 28, 2023 at 9:04 AM Tim Syvokon <[email protected]> wrote:

** *****,

I already coordinated it with our team, and as per our specialized team your massager should work fine, please read the manual carefully and operate this product without any problems.

On Fri, Apr 28, 2023, at 01:37 AM, ***** ****** ************************* wrote:

I got your [censored]ty reply. Obviously you do not have a team that works on anything I have sent you three videos. I have sent you endless emails and you do not have any idea what you’re talking about your equipment does not work. I have put [censored]ty reviews out. I have put remarks on your Facebook page that your product in your service is horrible and recommend people do not buy. ***** *** *** ******* *** ***** I could not get the videos to upload but you can see by the emails that they do acknowledge that they received and watched them. I literally tried bare foot, socks on, carpet, bare floor, they have no excuse. I would really appreciate any help you can give!***************************************************************************...⇄

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