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Reservation Stays

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Reservation Stays Reports & Reviews (2)

- Everett, WA, USA
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hotel reservation website, does not work

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- Cos Cob, CT, USA
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I clicked on a particular hotel to make a reservation directly through their own website. However, I was redirected without knowing it to a 3rd party website which was www.reservationstays.com which looked like the hotel website. I made what I thought was a reservation for 2 nights. But when I got the email confirmation I saw that I was charged almost $1,000 so I was immediately concerned and located the ACTUAL hotel and they said that there is no reservation under my name/email and booking number which doesn’t even line up with the format that they use. So not only do I not have a hotel reservation but they stole my $947.95 without the ability to cancel or change the reservation because you can’t get through to them at the phone number they gave. When I finally did get someone on the phone they gave me some bs story about how I could “apply for a refund” which I did. But never got my money back. They flat out stole my credit card information and charged $947.95. I called my credit card company to beg them to stop the transaction but they couldn’t do anything because they said I was the one who made the reservation. I knew then that I’d never see that money again. It’s just so sad how many people have lost money from these thief’s and no one can stop them.

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