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Reservation Counter Reports & Reviews (11)

- Monroe, NC, USA • Apr 11, 2024
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We needed a hotel for two nights in Dunedin, Fl and I looked up Hampton Inn Dunedin. I thought I was calling the hotel directly and talked to an Indian sounding man. He asked for the usual information such as my name , address and card numbers but did take a long time 21 mins to book a reservation for two nights. He was assuring me that the reservation was for two nights for the hotel. When we came to the hotel it turned out he booked one night only and we were charged $341.40 for just one night and $15.99 booking fee. We had to cut our vacation short one full day and head home. We had stayed three prev nights at VRBO in another Florida city. Since then I’ve been receiving robocalls from Myanmar. We canceled my husband’s bank card just in case since it happened- we had used his card. We do not expect to get our money back but want to warn others about this business.

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- Deltona, FL, USA • Mar 25, 2024
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I looked online for the hotel and online it said reservation desk for roadway inn hotel but it wasn't even them it was another reservation company that never told me until I reserved it. on my statement that I was responsible for paying them 78.46 for them to reserve it. And immediately took my money for a reservation in 2&1/2 weeks away. I was expecting to pay $142. For 2 nights but was charged $205. Tried to cancel immediately but they said id have to pay a cancellation fee of 105. they charged me 78.64 just for making the reservation. Definitely a scam company all over in reviews I've done!

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• Mar 21, 2024
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Reservation Desk Booking Confirmation - Response Requested (Order ID: 40333915518)

Hi,

I paid for a 2 night stay at the Travelodge in London, Ontario and I do not see my refund yet.

No one responded from the Reservation Desk regarding my stay there, plus the hotel is not one that I would recommend to anyone.

Please refund my Visa

Thanks,

***** ********

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- Port Saint Joe, FL, USA • Mar 11, 2024
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CONFIRMATION

Itinerary Number:9034048799613

We have charged your credit card for the full payment of this reservation. Your booking is guaranteed and paid in full.

Print Receipt Manage Booking Book This Hotel Again

King Room 1 King bed

Check-In:March 13, 2024 (3:00 PM - anytime)

Check-Out:March 16, 2024 (12:00 PM) Nights:3

Guests:***** *******, 2 adults, 0 children

Room:1

Cancellation Policy

Customer Name:***** *******

Customer Email:********************* Customer Phone:+***********

Subtotal:$582.30

Tax/Service Fee:$150.84 Service Charge:$15.99 Total Cost:$749.13

Billing Name:***** ******* CC Type:Visa CC Number:XXXX - XXXX - XXXX - 6694

HOTEL POLICIES

Know Before You Go

Pool access available from 9:00 AM to 10 PM.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. Contactless check-out is available.

Check-In Instructions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

CANCELLATION POLICY

This reservation is non-refundable. There is no refund for no-shows or early checkouts. The Reservation Desk $15.99 fee included in the total is non-refundable. We do not charge any additional change or cancellation fees.

© ReservationDesk.com 2024

***** ****** From:

********************* To:

[email protected]

Sat, Mar 9 at 6:52 PM

Cancel this reservation as your associate did not disclose entire amount of stay when asked. ***** ******

From:

********************* To:

[email protected]

Sat, Mar 9 at 7:00 PM

The price was given as $582.30 but confirmation notice $749.13. Your associate "scam artist" did not mention any of this including your $15.99 fee!! Ww contacted the hotel and the price quoted was $552.00 for King room. They also informed us that the room booked by your so-called service was for queen room!!

***** ****** We are filing a dispute claim with our card and will be contacting the BBB, Florida Department of Agriculture consumer protection!

Sat, Mar 9 at 7:09 PM

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- Roseville, CA, USA • Feb 21, 2024
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This is a complaint about the website ‘Reservation Counter’ using Grand Hyatt Nashville name as part of their website address and it is very misleading, especially because the fees they charge to book a reservation with hotel are excessive without providing an explanation of the breakdowns.

The reservation I made for the Grand Hyatt Nashville was booked through the ‘reservation counter’ website which is charging customers extra fees that they cannot explain besides the normal city and state taxes. I booked a reservation online and the website was misleading as it was grand hyatt reservation counter and the actual website is ‘reservation counter grand hyatt’. Very misleading to customers. The ‘Reservation Counter’ support phone number on the website is not helpful with providing any answers about the breakdown of the bill and the email [email protected] is not sending replies either.

I just wanted someone to know about this third party that is using the name of Grand Hyatt reservation counter to trick and cost people extra money with no explanations.

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- Pompano Beach, FL, USA • Jan 03, 2024
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I was quoted $114/night, and confirmed, but the resulting charge was over $250/night.

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• Jan 02, 2024
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When I clicked on the chosen hotel name this business came up. I presumed I was dealing with the front desk of the hotel. I filled in all the info for the reservation. When the confirmation arrived (email), the date was wrong. The phone number on the website was no longer in service. I contacted them by reply to the confirming email. Received no response. Found I had been charged a service fee on my credit card. There had been no mention of a service charge. Hotel has not been notified of my cancellation. Does this mean I will be asked to pay for the night's stay because I didn't cancel?

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- Winston Salem, NC, USA • Sep 18, 2023
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Charged a $15.99 fee to allow for cancelation. Refused cancellation. Ultimately, they charged more than $100 more for a one-night stay than the Hilton's website price. CROOKS! Lesson learned - do not click on the first link for hotel reservations.

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- Prescott, AZ, USA
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Pretended to be Choice Hotels and told me the room charges were $114 and then billed me $164.00 without my permission. They charged me a $14.99 booking fee that I didn't agree to. I called to tell them I was being billed an amount I didn't agree to they told me after reviewing the recording that I did. They refused to give me a transcript of the recording at my request. I spoke to a Supervisor in Honduras by the name of Oliver Employee # 110194 who refused to give me his last number.

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- Massapequa, NY, USA
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I am a *** *** *** *** *** *** ***, I am filing this complaint on behalf of my wife, *** ***, a *** *** *** *** *** *** ** *** *** *** *** ***. Flora had to book official travel for a trip to Pittsburgh, which she did through Reservation Counter . Com on Thursday, 2/13. They immediately charged $328.83 plus a $9.99 booking fee to the Visa Card. The stay was for a Hampton Inn in Uniontown, PA from 2/24-2/27 Due to a scheduling change, she had to cancel the reservation a day later, on Friday, 2/14. After cancelling, a refund was not issued. She called the company who informed her that there is a no refund policy. *** thought that she was conducting business with the Hampton Inn directly, because on the confirmation, the webpage shows the Hampton Inn logo, and certainly appears to be official. When I looked into everything, I saw that the reservation was booked through Reservation Counter . Com. Some quick research found that this company has misrepresented and defrauded consumers for years under a number of different names. I contacted them on behalf of my wife, the first call was basically trying to figure out their policy, which I was informed was no refunds, no exceptions. After informing them that this was a planned trip for an agent of the government* *** *** ** *** ***, and the failure to issue a refund would be referred to legal counsel, I was placed on a long hold subsequent to asking for a supervisor. After coming back on and off the line with me, she eventually came back on and hung up the phone. My second call was with a more forceful agent parroting company policy like a broken record. After asking to speak with a supervisor, I was placed on hold. After 25 minutes, I hung up and called back. The third time, I spoke with a woman supposedly named "Berna", she stated her supervisors name was "Dale". When questioned regarding policy of her company, she stated that their hotel partner (Hampton Inn) has the very same policy. When I challenged her that there is no way The Hampton Inn, a major hotel chain would adopt a no refund policy for cancelling a reservation with 10 days notice for a hotel stay in the ever popular travel destination of Uniontown, PA. Berna then contracicted herself by saying that it was the policy of some intermediary company, that doesn't open until 9AM Orlando time to make any refund decision. I pointed out that she just contradicted herself, and she admitted that the company was not a direct partner with the Hampton Inn, but with another company that has a relationship with The Hampton Inn. She laughed, after being caught in a lie. I informed her that the company has numerous consumer complaints, and is continuing to mislead and defraud customers. Berna was as expected, unphased. The conversation ended with my threatening legal action, continuing collection efforts and lodging complaints. We also contacted Chase Visa to report this fraudulent representation by Reservation Counter . Com and requested a stop payment and a refund, which is still pending. This is a dangerous company that is basically stealing money by misrepresenting itself and defrauding consumers. Legal action should be taken, and they should not be allowed to conduct business.

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- Erie, PA, USA
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I typed in the address of the hotel and thought I was on their website when actually Reservation Counter posted their website that looked identical to the Holiday Inn site and therefore scammed me for extra fees. This outfit needs to be put out of business because they are misleading the consumer.

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