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Rainier Valley Enterprise

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Rainier Valley Enterprise Reports & Reviews (2)

• Feb 04, 2024
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Had a confirmed car rental with Dollar in Las Vegas. Upon arrival to the rental location, am notified they no longer accept my credit card for payment. did not have another credit card available, only debit cards, which if used for the reservation, would increase the refundable deposit from $200 to $500. this was not acceptable, as no warning was given of the discontinued acceptance of the credit card. asked to speak to management and was given the 800-800-5252 customer service number. an agent immediately answers my call, "thank you for calling RESERVATIONS" my name is Alex. Should have been my first red flag and for an instance, I second guessed my calling, but proceeded to tell Alex the issue. Alex said if I could go get a card they accept, he would create a new reservation for me, at the same rate, transfer the prepaid amount to the new reservation and even deliver the vehicle to me at my home for the inconvenience. Skeptical, I went and purchased an AMEX prepaid card for $334.05 and phoned Alex back on his personal phone line 855-780-2757. provided the AMEX number, exp date, security code, home address and phone number. a delivery was scheduled for 1215pm same day. that time came and went and the calls started to find out what was going on. now when the personal number for Alex was dialed, it went to a fast busy signal. Contacted Dollar and they took the position of not giving a [censored]. repeated attempts to tell the story were met with abrupt interruptions. when asked for a contact name and phone for a supervisor or manager, was told to call the same 800-800-5252 number and could request to speak to a supervisor or manager at that time. asked to change my profile credit card so the reservation would update with a debit card, told could not make the change for 24 hours. in the end, never able to secure a car rental, never received AMEX refund, never received prepaid fees, add in the costs of Uber back and forth, phone calls, and time, and these "Cant Wait to see KARMA wreck your [censored]" scammers got me for $728. Dollar Car Rental needs to take responsibility for allowing these actors to access their phone lines and continue to scam their customers.
DOLLAR CAR RENTAL - same scam

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- Seattle, WA, USA • Sep 22, 2023
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On Friday, 9/15/23, I THOUGHT I called the Rainier

Valley office of Enterprise Car Rental and spoke to a man who identified himself as ‘Ethan’. (A man with a heavy East Indian accent.)’

I was interested in renting a car for Saturday, 9/16 – Tuesday 9/19. ‘Ethan’ said there was a Senior Special Offer with American Express of which I might take advantage. (I had NOT told him I was a senior.)

He said that I would have to pay with one of 3 prepaid gift cards (American Express Gold Gift card, and 2 others which I cannot recall right now), which I could purchase at a CVS, Safeway or almost any retail store

With a refundable $250 deposit, if I paid with any of these cards, I could pay for the car for $24 per day rather than $29.

I purchased an American Express Gold Gift card from my local Safeway and came back home to call ‘his direct number’ (855-780-2757) in order to finish the purchase,

It was arranged to me to be delivered a car by 8:30 or 9 the next day, Saturday, 9/16 when I gave him the gift card #, the expiration date and security #. He told me to save the paperwork to show the driver, along with my Driver’s License. (He did NOT give me a rental confirmation number and I did not remember to ask him!)

The next day, Saturday, 9/16, when the car was not there by 9:30, I began to call the Rainier Valley office. The call did not go thru and my phone kept registering that the call could not go through: “User Busy”.

Finally, at about 9:50, I tried the main Enterprise number and got a man (Unfortunately I have forgotten who and from where.)

After I told him my situation, he tried to help me. First, he asked if I had gotten a confirmation number (No!) and then, by looking up the office, found that the RV office was closed on weekends and that a car could not be delivered.

We both agreed that it seemed I had been ‘scammed’ and he recommended that I contact Enterprise and someone about fraud.

I called Capital One, my credit card company, and the card I used to purchase the Gift card and registered a dispute.

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