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Qualityspirit pupamigos.com Reports & Reviews (1)

- Rocky Face, GA, USA • Oct 05, 2023

Please start at the bottom of this email thread...

External Email]

This was delivered to ******** **!!!! Refund this order ASAP!!! I'm also going to report this as a fraudulent website and also with my credit card company.

On Oct 5, 2023 12:11 AM, Anna <[email protected]> wrote:

Dear

******

Hope you are fine and doing well.

Thank you for contacting me through email about your order.

We can confirm that your item has been shipped from our warehouse and is currently in transit.

The new tracking number is ********************** You can enter the tracking number to check the express information through this link: https://www.17track.net/en

Thanks again for your reply !

Let me know if you have any questions.

Sincerely,

Anna

---- Replied Message ----

From ****** P**********<************************>

Date 10/3/2023 07:08

To Anna<[email protected]>

Subject Re: Order confirmed *************

Do you have the new tracking number?

On Sep 27, 2023 2:35 AM, Anna <[email protected]> wrote:

Dear

******,

Thanks for contacting us and I'll answer your questions.

The parcel has just been sent out, it will take a few days for the logistics staff to send us the new tracking number.

Please don't worry, we will be responsible for you all the time, thanks for your trust!

Any more questions, please contact us freely.

Best Regards,

Anna

---- Replied Message ----

From ****** P**********<************************>

Date 9/27/2023 00:26

To Anna<[email protected]>

Subject Re: Order confirmed *************

Do you have tracking yet?

On Sep 21, 2023 1:49 AM, Anna <[email protected]> wrote:

Dear

******,

Thank you for your permission to resend it to you.

The new tracking number for resending the package will come out 10 days later, and we will contact you in time then.

The expected arrival time is about 15 days, we hope you can wait.

Thank you for understanding and contact us when you freely.

Best regards,

Anna

---- Replied Message ----

From ****** P**********<************************>

Date 9/20/2023 17:58

To Anna<[email protected]>

Subject Re: Order confirmed *************

Yes please resend the order.

On Sep 19, 2023 10:52 PM, Anna <[email protected]> wrote:

Dear

******,

We are sorry to have brought you a bad experience.

Thanks for contacting us and sorry for keeping you waiting.

We are very sorry that you still did not receive the package after we have done all feasible methods, so your package may be lost. As the compensation to the customer, we can arrange to resend it for you, without you having to pay any fees. If you agree to resend it, please contact us in time. We will check your address carefully this time and keep an eye on your resend packages.

Please give us a chance to improve ourselves, we will not let you down.

Please contact me again if you don't understand anything.

Thanks for your understanding.

Best regards,

Anna

---- Replied Message ----

From ****** P**********<************************>

Date 9/20/2023 00:31

To Anna<[email protected]>

Subject Re: Order confirmed *************

Please provide an update. Did the carrier pick up the order yet? If not, please send a replacement ASAP. This is the worst experience I've ever had with a retailer!

On Sep 14, 2023 2:37 AM, Anna <[email protected]> wrote:

Dear

******,

Thanks for contacting us and sorry for keeping you waiting.

I am sorry that your product was delivered successfully but you did not receive the goods.

We went to ask the logistics company, and the logistics company said that it had urged the post office and they are redelivering the goods to you. I hope you can wait a few days. We also hope that you can receive the package as soon as possible.

Please contact me promptly if you have any questions.

Sincerely,

Anna

---- Replied Message ----

From ****** P**********<************************>

Date 9/14/2023 00:14

To Anna<[email protected]>

Subject Re: Order confirmed *************

I need an update and an ETA ASAP or I'm going to call my credit card company to report this as fraud.

On Sep 12, 2023 3:26 AM, Anna <[email protected]> wrote:

Dear

******,

I am sending you this information in response to the questions mentioned in your email.

After the investigation, we found that the logistics company printed your address wrong, so we will carefully examine your address again, and the logistics company will contact the post office to redeliver your package to you,in this process there is no new tracking number. I hope you can wait for a week.

There is no new tracking number during the re-delivery.

Sorry for the inconvenience.

Thank you for your understanding and support.

Please email me if you don't understand anything.

Best regards,

Anna

---- Replied Message ----

From ****** P**********<************************>

Date 9/12/2023 04:39

To service<[email protected]>

Subject Re: Order confirmed *************

Do you have an update?

On Sep 8, 2023 9:54 PM, service <[email protected]> wrote:

Dear ******,

Thanks for your email.

We are waiting for the investigation results and will solve the issue.

Please kindly wait a few more days.

Thanks for your patience.

Regards,

Anna

Anna

[email protected]

---- Replied Message ----

From ****** P**********<************************>

Date 9/8/2023 20:47

To Anna<[email protected]>

Subject Re: Order confirmed *************

Sure I'll wait.

On Sep 8, 2023 2:43 AM, Anna <[email protected]> wrote:

Dear

******,

We are so sorry for the inconvenience caused.

We will contact the relevant department to investigate this situation. We hope you can wait patiently for three days. After three days, you can contact us to ask about our investigation results.

During this time, please do not take any action. And please don't worry. We will keep an eye on the status of your package and make sure you will receive it. Can you wait a little longer?

We look forward to hearing from you!

Thanks for your understanding and waiting.

Regards,

Anna

---- Replied Message ----

From ****** P**********<************************>

Date 9/7/2023 21:24

To Anna<[email protected]>

Subject Re: Order confirmed *************

Yes, when I tracked it it said it was delivered to ******** *******. My address is 989 Joe Robertson road, ***** ***** ******* *****.

On Sep 7, 2023 5:20 AM, Anna <[email protected]> wrote:

Dear

******,

I'm sorry to have kept you waiting.

Was it sent to the wrong address?

I hope my answer is helpful.

If you have any further questions you can contact me again.

Thank you for your understanding and support.

Best regards,

Anna

---- Replied Message ----

From ****** P**********<************************>

Date 9/7/2023 17:06

To Anna<[email protected]>

Subject Re: Order confirmed *************

I'm sorry the address is *** *** ********* ** ***** **** ** *****.

On Sep 7, 2023 5:00 AM, ****** P********** <************************> wrote:

The order was not delivered to my address at *** *** ********* ** ***** **** ** *****. What address was it delivered to? It says Calhoun GA

On Sep 7, 2023 3:49 AM, Anna <[email protected]> wrote:

Dear

******,

Thanks for your letter and sorry for keeping you waiting.

Your parcel is in transit, I hope you can patiently wait for the arrival of the parcel, because there are many uncertain factors in the transportation process, the specific arrival time we can not determine.

You can enter the tracking number ********************** to check the express information through this link: https://www.17track.net/en

Your patience and understanding will be highly appreciated.

If you have any questions or concerns, please feel free to contact us.

Best regards,

Anna

---- Replied Message ----

From ****** P**********<************************>

Date 9/7/2023 08:04

To Anna<[email protected]>

Subject Re: Order confirmed *************

Please provide order status.

On Sep 1, 2023 3:32 AM, Anna <[email protected]> wrote:

Dear

******,

Thanks for your letter and sorry for keeping you waiting.

Your parcel has been sent out, but due to the large order volume of the logistics company recently, the logistics tracking number has not been updated, so I hope you can wait for three days.

Please rest assured that we will also urge the logistics company to update the tracking number in time.

If you have any questions you can contact us again.

Best regards,

Anna

---- Replied Message ----

From ****** P**********<************************>

Date 9/1/2023 06:55

To <[email protected]>

Subject Fwd: Order confirmed *************

What is the status of my order please?

---------- Forwarded message ----------

From: Qualityspirit <[email protected]>

Date: Aug 26, 2023 5:09 PM

Subject: Order confirmed *************

To: ************************

Cc:

Qualityspirit

We’ve got your order

Order reference:*************

Your account

Hello *********** ****** *,

Thank you for shopping with us.

Our warehouse is busy preparing your order – we’ll let you know when it’s on the way.

Please note, your order may be dispatched from multiple locations and therefore could arrive in separate deliveries.

Need to change something? You can contact us anytime by replying to this email directly. If you have any questions, please see our help section.

Don’t forget, you can get live updates about your order sent straight to your phone by adding your mobile number to your contact details.

Go to your account

Thank you

Delivery details

Order status:

Processing. It takes 3-5 business days to process the order.

Delivered to:

************ ****** ** *********** *** *** ********* *** ***** ***** *** *****, United States

Order details

Makeup Vanity Dressing Table and Makeup Vanity Mirror with Lights Bundle, with 5 Drawer Units Bundle and Makeup

Style: White

Qty: x 2

Price: $39.99

Payment details

Subtotal: $79.98

Discount: - $16.00

Shipping: $0

Order Total: $63.98

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