Purpleducts Reports & Reviews

Purpleducts Reports & Reviews (1)

Victim Location 73012
Type of a scam Other

So, I got the estimate from the person that made the post in our Facebook neighborhood group and set the appointment for this morning (2/16/22) after discussing it with my husband. My window was 11 am- 1 pm. At just before 10, the tech called me and asked if it was okay to go ahead and come. I asked for a few minutes to finish what I was doing and crate my dogs. We agreed he would be here at 10:15 am. 10:30 I called him back to ask if he had gotten lost and if I could give additional directions. He had put in the address for an appointment later today. He finally got here close to 11. So he gets in, starts inspecting the ducts. Then comes to me and says that for the price I was quoted they would only do one of the two returns in my house. That to do both and to sanitize for the bacteria that he could somehow see even with no special lighting/equipment, that it would double the price I was quoted. I said, whoa, that is NOT what I was told in the extensive message conversation I had with the person that posted to my neighborhood's Facebook group, nor in the email I requested they send me so that I would have the details to discuss with my husband. It was also not what was advertised in this post in our neighborhood group, which I also showed and screen shot for him to send to his supervisor. After talking with his supervisor he came back and said that they would vacuum both registers, but it would not include sanitizing, etc. for the price quoted. At this point I was not happy. It was a scam, a bait and switch scam. I told him I understood it was not his fault, he was doing as trained/told, but that their company's lack of training of their employees, etc was not my problem. I was promised specific service for the price quoted and I was not going to pay double to get all that was promised- to the tune of over $400.00. Oh, and to clean the dryer vent was an additional $100.00. They would move the dryer, look at it and show me, but to clean it was extra. I told him that I did not feel I wanted to spend my husband's hard earned money with a company that would indulge in such a shoddy business practice, and that I would appreciate him taking his ladder, I would close the garage door and we would call it a wash. I cannot, in good conscience, not make others aware of what happened this morning. So please take care in dealing with this company. I had detailed documentation and they were still trying to not just upsale, which I can understand, but to more than double the price of what was promised. I will not include the messenger conversation, nor the email as they have identifying information on individuals, but do have it in the event it is needed.

Useful

Purpleducts Contacts

If you know any contact information for Purpleducts, help other victims by adding it!

Purpleducts

Purpleducts Reports & Reviews (1)

Report Purpleducts

Purpleducts Contacts