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Punga Miniatures Reports & Reviews (1)

• Jul 06, 2023
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I purchased miniatures from punga miniatures on 16 May 23 using my TD Bank Debit Visa via https://pungaminiatures.com/ through their standard storefront. I attempted to cancel the order on 18 May 23 using the email provided for contact on the receipt "[email protected]" but I didn't receive a response. I attempted multiple times using the contact form on Punga's website and finally got a response on 2 June 23. I was told it was too late. I received the wrong order on 11 June 23 from a "distributor company" fellowship games. I sent out a mass email to all addresses collected throughout this process ([email protected], [email protected], and [email protected]) informing them the wrong order was sent, and that I have tried to cancel the order almost a month before receiving it. I was told it was a miscommunication between the two companies and that a refund would be issued to a Paypal address of my choice. I'm sitting here 6 July 23 and no one will respond to me, and I have not received my refund.

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