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Product misrepresented onwebsite / can't contact company

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Product misrepresented onwebsite / can't contact company Reports & Reviews (1)

My mom purchased what was supposed to be an orthotic, ankle support sneaker through a Google search.

She paid via credit card and received the product approximately 3 weeks to receive them. When she received them they were nothing like described-a total misrepresentation of the product- she did not even try them on. We tried contacting them via the email address and phone number provided in the emailed receipt, with no response- after searching how to return it states that there will be a shipping fee and hard to follow return instructions- she is afraid that she will not receive a refund and that they may use her credit card information for a scam

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