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PONGOODER.CLUB Reports & Reviews (15)

I ordered a acoustic guitar. I didn't receive it. They sent me five black masks. I didn't order. They said they would refund me and never did. They stopped emailing me. What they did wasn't right.

I paid for a twelve string guitar and they took the money and I never got it I also bought a banjo and a mandolin on separate occasions they took the money off my pay pal card that was put on from my wife's work card can we get a refund for this or I would also take my products that I have paid for at least

I also recieved facemasks

I ordered a clarinet back in April and have yet to receive my package. I have contacted there complaint department several times. I was told my order was received 07/20/20 provided a tracking number that goes to another order received from a different company. I also received 2 white face mask in the mail. I have yet to hear back from them In regards to a refund or replacement:


The same thing happened to me did you get it fixed

I ordered a guitar to only find that they send me facemasks. I incurred out of pocket expense to send back to China. They claimed that there was no error on their end and wanted proof. They eventually claimed the resent the item originally ordered when I requested for a refund. They send me a link to track my order. First it was then I still have not received the item nor my refund and I have yet to receive any feedback from the seller or customer service.


I believe they also go by I got the same masks sent to me for my $60 faucet purchase and am trying to go through the BBB to get them shut down. It shipped from China so they clearly aren’t located in WA like the website says. After we did the order, weeks had passed and we didn’t see updated tracking info. When it finally updated, it showed it was coming from China so we contacted the “company” and were reassured everything is good and you should have your package shortly. At that point we knew there was nothing we could do and we probably weren’t getting what we ordered but their website says no cancellations after shipment and they won’t respond to our contact emails.


Ordered a 70.00 guitar back in April! Took our money and never received anything. Checked the mail today and they sent 2 face masks. Total rip off. Don’t order from this site


I order a Yamaha YAS 280 Student Saxophone from Pongooder for $69..on 4/19/2020 and 1 day after I placed my order they took $80.15 from my account. I recieved a package of 3 mask of on 6/26/2020.

This is a HUGE SCAM!

- Owasso, OK, USA

Scammer's website
Scammer's email [email protected]
Country United States
Victim Location OK 74055, USA
Total money lost $64.76
Type of a scam Online Purchase

Scammer used fraudulent schemes to where the price is lower for a product. When their product is purchased such as I have done, instead of receiving the product describe a different item has been delivered. They go by various emails making their scam business look legit such as:

1. Please reply to "[email protected]" if you have any questions.

2. If you are not satisfied with this order, please contact our payment department email: "[email protected]"

Also other emails such as:

1. [email protected]

2. [email protected]

3. [email protected]

And when a purchase is complete it'll show this:

Thank you so much of your purchased from the website

Your order has been shipped out, the Tracking No.

Please track it here

you can track it after a few days as it will not update so quickly.

Normally, you can get the package about 10-15 days after shipping.

By the way, do not reply back to the email because it is just for informing the Tracking Number.

If you have any questions, please feel free to contact us by the quick link.

They also go by on Paypal:

1. ? ? which translate into Xun Deng someone name.

2. This showed up on my statement "IVANOVAANAS".

3. Also this email: [email protected]

One thing thats shows this is a scammer is the email encryption which says:

" did not encrypt this message"

I research aliyun and it took me straight to the chinese own business website Alibaba Cloud."

This shows just how illegitimate pongooder and their emails are. A business without a secured encryption can allow cybercrime to happen and ruin businesses and allow cyber thefts steal sensitive information.

Here is a legitimate encryption such as:

1. TLS (transport layer security)

Please be aware and avoid fake illegitimate business online.


I ordered a saxaphone for my sons birthday. I recieved two masks I guess for my $80. I am so mad at myself for being dumb. I got a bad feeling after I ordered and tried to cancel but they said it was already shipped. When its too good to be true, it usually is.


Ordered my husband a banjo, after 2 months and several emails I received my package today and it contained nothing but a pack of mask! Site is definitely a scam!


Ordered a fender 650sce for 58 dollars never came been 2 months when I emailed them they said it's coming gave me a tracker number but nobody seems to be able to locate it I think I've been scammed if only I could get my hands on them I'll be in jail and be proud of it!


I ordered a baritone acoustic ukulele paid 60 bucks for it through paypal... waited from april 20 to today may 14 just received the package got 2 disposable face mask in a ziplock baggie for my troubles probably covered in coronovirus... waiting for paypal to investigate sent them picture of package invoice and shipping confirmation they sent me also contacted my bank to get my money back... beware this sit is a total scam...

- Henderson, NV, USA

Scammer's phone +1 8456360200
Scammer's address 1527fruitland drBELLINGHAMWA98226, Bellingham, WA 98226, USA
Scammer's email [email protected]
Country United States
Victim Location NV 89015, USA
Total money lost $200
Type of a scam Online Purchase

Selling musical instruments normally priced at $800-$1,600 USD for $59-$79 USD from an unfinished new website, connected with many other scam sites by address and more. Using OPENCART INC. to do bizonline.

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