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Phishing - Home Warranty Department

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Phishing - Home Warranty Department Reports & Reviews (2)

- Peachtree City, GA, USA • Mar 11, 2025

I recently received multiple emails from an organization called “Home Warranty Department,” and after purchasing my home, I also received several letters from them. The most recent letter was titled “Final Notice” and included Lender Information listing Chase Bank as my lender.

Believing that this company was associated with Chase Bank, I called the number provided. They presented me with two options and asked me to choose one. I told them I needed to discuss it with my husband before making a decision. However, they urged me to act quickly, and under pressure, I chose Option B.

After that, they recorded my response and transferred me to another line for verification. There, they recorded my response once again and instructed me to say “Yes.”

After hanging up, I realized that this was likely a scam. I immediately called their customer service to request a cancellation. After listening to several advertisements, they provided me with a confirmation number. However, I never received a cancellation email.

When I called back the number where I had spoken with Kevin, another person answered and told me that cancellation was not possible and that I was obligated to proceed with the contract. They also claimed that if I wanted to cancel, I would have to pay $5,000.

- Jasper, GA, USA • Dec 19, 2024

This was an attempt to coerce me into purchasing a home warranty to satisfy the home maintenance requirements of my reverse mortgage. The letter contained my name, address, the name of my lender, claimed "IMMEDIATE RESPONSE TO THIS NOTICE REQUIRED", and threatened to revoke my "eligibility" for coverage if I did not respond in 5 days.

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