Phaeton Information Technology Reports & Reviews

Phaeton Information Technology Co. Ltd. Reports & Reviews (35)

I also ordered the garden kneeler, but received nothing,! Same story as everyone else, nobody will help,! I don't care where the company is located, I will never order anything off Facebook again! Products are so overrated in my opinion anyway!

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Scammer's email mitchelljones2725gmail.com
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)

I purchased a Large bean bag sofa and paid via Paypal on 6/29/2020 and still have not received item paid for. I have recently found information that this person is fraudulent. Takes your money then never here from them again. Please nail this scammer. Its terrible that there is so many untrustworthy people in this world now days. I would like my money back. This thief needs to be STOPPED.

This message is from a trusted sender.
[email protected]
Mon 6/29/2020 12:33 PM
PayPal Customer Service can be reached at 888-221-1161
Patricia Gibson - Here's your receipt.

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Payment from:
Patricia Gibson
[email protected]

Payment to:
Phaeton Information Technology Co., Ltd.
[email protected]
Note to payment recipient:
You haven't included a note.

Transaction ID: 8XL13979HA757084B
Date: June 29, 2020
Payment Status: COMPLETED

Ship to:
Patricia Gibson
111. Snyder St
Green Castle, MO 63544
United States
Description Unit Price
Quantity
Amount
2020 New Large Bean Bag Sofa，Let you have the most comfortab.

$19.99 USD 1 $19.99 USD

Shipping and handling $5.99 USD

Insurance
$0.60 USD

Tax amount
$0.00 USD

Total $25.58 USD

Payment to recipient $25.58 USD

This transaction will appear on your statement as PAYPAL *PHAETONINFO SAL

Transaction Summary:
Total Amount of this transaction:
$25.58 USD;

Payment method :
VISA x- 9034
Payment to recipient $25.58 USD
Amount you'll pay $25.58 USD

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PayPal PPC000928:1.0.68.12:a32b0340a50a3

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I placed an order with Phaeton Information Technology Co., Ltd on June 11, 2020. I received a confirmation number the same day from them. The ad I ordered from was named Goaster's. Phaeton charged my PayPal account on June 11, 2020. following is the info I got in an email:REDBX0000549610YQ for a tracking number. that then took me to the below info:

运输过久

中国
Redbox
美国
2020-06-14 21:41China, Shenzhen, Item outbound in sorting center.

目的地
发件地 - 查询耗时：1714 ms
头程 - 查询耗时：85 ms
2020-06-14 21:41
China, Shenzhen, Item outbound in sorting center.

2020-06-14 12:02
China, Shenzhen, Item inbound in sorting center.

2020-06-14 11:56
China, Shenzhen, Item accepted.

原始单号：9400111200793050097037 原始渠道：USPS

I have tried every email address listed on my confirmation email, and on my PayPal account. When I clicked on the website they gave me, the site has been removed and non of the email addresses were active. I would like to get my money back from these scammers! thank you Tamara Surface 402 E. Vine St. Linden IN 47955 ph#1-765-339-4596k email: [email protected]

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I ordered a large bean bag chair I have not recieved it.and that was back in June or July when I ordered it I would like my money back thank u

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Scammer's website Facebook
Country Unknown or Invalid Region
Type of a scam Online Purchase
Initial means of contact Email

I Ordered a Large Bean Bag Chair I paid $25.98 through my PayPal I never received the Item The post office claims it was Delivered but wherever it was delivered to I Never got it So when I contacted PayPal again they said I had to make a claim through my financial institution in which I did But when they investigated the claim through PayPal they thought that PayPal was the merchant but it's not... The Merchant is Phaeton Information Technology Co. LTD they are Scammers and I want my Money back

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Victim Location 14616
Total money Lost $25.98
Type of Scam Online Purchase...

I Ordered a Large Bean Bag sofa chair Never received it...

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I Ordered a Large Bean Bag chair on June 19th 2020 I Never received it I filed a Claim through PayPal They claim that the merchant provided proof that the item was delivered But wherever it Was sent to the United States Post office Won't provide me The information so I msgd PayPal again after they closed my case They suggested that I file another claim through my financial institution Only for them to tell me The same info they got But they got the info from PayPal and they think that PayPal was the merchant But it's not It's Phaeton Information Technology Co.Ltd

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Same story as everyone else: Ordered two of the garden kneelers/seats, in April (?) and in June received a little packet with the tool holders (yes, two) and my PayPal was billed $42.39. Total silence since.

Off to VISA now and to claim with Pay Pal and the bank. Buyer beware - I should have known better. I sure do now. Order NOTHING through FB.

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Phaeton Information Technology Co., Ltd. IS A SCAM! I just read all of the BAD reviews about people not getting what they ordered, etc. This has happened to me and PayPal won't do anything about me getting a refund for undeliverable items. This company sent me a small pouch that was supposed to come FREE with the Garden Kneeling Bench I bought...the pouch came...not the bench. It appears that many others also got their pouch, but not the bench...so that tells me this company took our money and didn't deliver ALL of the goods. DO NOT ORDER FROM THIS COMPANY! IT'S A RIP-OFF!

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This happened to me too. Paypal denied my claim stating tracking info shows package was delivered. All I got were the pouches and no knellers. Paypal was not very helpful. I then filed a claim with my Chase Visa, and they just paid my claim.

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Placed an order for a folding table via Facebook ad. on July 24th, 2020

Never received the item. Had to dispute it with Paypal to get my refund, after getting no response from the seller via emails.

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On 06/03/2020, I made a PayPal payment of $27.98 to Phaeton Information Technology Co., Ltd. for a garden kneeler - ID: 0DJ68058E7484183S - that had been advertised of Facebook. I've never received this product - although in early June I received a 1st-class USPS package with a small, heavy-duty, green canvas tool bag that's identical to one that Phaeton still uses on their webpage. Nothing else, with no explanation. The return address on the package is "online seller, 2646 Rainier Ave. S, Seattle, WA 98144" - though it says elsewhere that it was mailed from a 90021 zip code. So... somewhere along the way, someone pinched my kneeler, which I assume was sent separately. Thank you. Bob Marstall; [email protected]; in zip 01060.

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Same exact thing happened to me...ordered the Garden Kneeling Bench with the side tool pouch on May 12, 2020...got the pouch in June...no bench at all. Yet, the company said it was delivered. It's now Oct. 13, and PayPal has still not resolved it for me. I doubt they will...so I'm contacting my Visa Company because the charge was on my Visa card that is linked to my PayPal account. Oh...this SCAM company wanted me to send back the merchandise to CHINA...and then they would refund my $21.49. NOT GOING TO HAPPEN!

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File Paypal complaints with the California Dept. of Business Oversight.

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I order 2 garden kneelers that come with canvas tool bags. Ordered on 05/06/2020 for $41.97. On 08/03/2020 2 tool bags arrived but no kneelers. Paypal denied my claim
stating tracking # shows items delivered. Paypal knows this is a scam but refuses to pay. Their Purchase Protection Plan is a scam too.
J. Luciani

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Same exact thing...ditto...ditto! Ordered in May one garden kneeling bench...in June got the side Velcro green pouch...never have received the bench. PayPal says they're still contacting the seller...IN CHINA! Yeah...right!

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I ordered a kneeler bag for my gardening tools. It doesn't fit my current kneeler. They won't respond to my emails asking for a refund. I contacted PayPal to help with their resolution center and they give PayPal a CHINESE address to mail it to --WRITTEN IN CHINESE, NOT ENGLISH. Of course my post office won't accept it - THEY CAN'T READ IT! Therefore no refund! NOT HAPPY! I will NEVER buy from them again AND I've started telling my neighbors about the problem with this bag I had to rip and tie strap on to my kneeler! GREAT marketing for this company!
NOT!

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I ordered a pool from them and they sent me the wrong one. After I contacted with them, they asked me to keep the pool and they offered me 15% refund. I spent $135. I asked them to send me full refund and they told me to return the pool. I agreed but asked for shipping label. They said I have to pay for it. for their mistake I need to pay for the shipping. I opened a case through Pay pal, after 2 months they send me the same response, I need to ship the pool of my own cost and then they will send me refund. this company it totally a scam.

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I ordered 2 cooler bags fromPhaeton information Technology Co. or cdyoe and have not received the items. Howard Cook at [email protected]

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On may 25th of this year I ordered two stool garden knee pads for weeding. Only thing I received was 2 tool attachments (that they said were free) in the first week of July. It is September 9th and still have not received the items to attach them to. I want to be refunded $41.97.

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Same thing...ordered one garden kneeling bench with the green Velcro side pouch and ONLY received the pouch. NO BENCH. I'm fighting it 'tooth and nail' with PayPal AND I'm getting VISA involved to help me. The charge was on my Visa card that's attached to my PayPal acct. PayPal has really so far, dropped the ball, in my opinion.

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Same thing happened to me. Ordered on 05/06/2020 & received 2 bags on 08/03/2020. PayPal just denied my claim stating tracking # shows delivered. I keep telling them I only received bags but to no avail. Bye Bye PayPal.

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I ordered a padded knee protector in june and all I got was this little thing that hangs on the side of the arm on the bench of this knee protector.

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Same thing for me...ordered the Garden Kneeling Bench in May...got a small green side tool pouch in June...no bench at all ever since. PayPal has not been too helpful with getting my $21.49 back for me...it's now Oct. I'm tired of messing with them...I WILL contact my Visa company since the charge was on that card. This company is from CHINA...SCAMMERS FOR SURE! Wish I had known that before I ordered.

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Ordered a 15' x 40" pool with ladder, and filter for $240...actually got a product but it was a much smaller pool without the ladder or filter ...in order to get refund I have to spend >$120 to send back to China from US.

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I never received my Padded Knee Protector ordered in June, and reported to have shipped on June 23rd. This is first of Sept, and no shipment. Please refund my money. Invoice number c13020510290006.1 Transaction number 60E56732FE616622D I will report this to paypal if you don't refund my money. I am not pleased that I got ripped off.

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Phaeton Information Technology Co. Ltd. Reports & Reviews (35)

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