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Passport

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Passport Reports & Reviews (9)

- Virginia Beach, VA, USA • Jul 23, 2025
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Looked like I was applying to renew my passport. Entered all personal information required and submitted application. I was then asked to pay an $88 renewal fee and it asked if I wanted to expedite my passport app for $60 as well get passport loss insurance for $20. Both which I declined. When $88 payment was submitted I was then told to print out document which I would have to mail myself and pay a separate $130 renewal fee. The actual charge to my credit card came in at $67.88 and that was my only red flag that this was a scam website. They have my money and PII and all I got was a printout that I could have gotten for free on the official government website.

BBB Note: According to the company's website "US Passport and Visa is a privately owned organization that is not associated with any government agency."  Please review the website for any disclaimers such as this one to determine if it's an actual government agency.  When in doubt, seek out the advice of the BBB.

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- North Liberty, IA, USA • Nov 22, 2024
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I searched to renew my passport online, and this site was the first to pop up. Like others that reported this site, I provided all information to renew my passport online. This included my social and passport number. I was charged a fee and then received the typical "pdf" attachment in an email to print and then send in. This is the same application that you can print for free and fill out. The website doesn't list the country of origin or provide any real information.

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- Williamsburg, VA, USA
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My son was applying for a passport and did not know he needed to go to a government site. This web site appeared near the top of his search results. He filled out an online form with his SSN, physical characteristics and other personal information. He thought he was submitting the application for a passport, he paid the fee and then was sent an email with a link to the fillable PDF form with instructions to send the application through an official government site. He then realized he had just paid for something of no value and provided personal information. My main concern is what will happen to the personal info. When I called the customer service line, the rep said that they can't see the data and once the link expires, the data goes away. But I work in IT and I do not believe that is true. The site does state in fine print what the service is that they provide, so they are not scamming per se, just misleading people who don't know better, getting money for nothing and doing who knows what with the SSN and other personal info. Again my concern for myself and for other consumers is the collection of PII and whether they can store it and use it.

BBB Notes as provided by the FBI: 



WHAT TO DO IF YOU ARE A VICTIM

If you are a victim of an online shopping scam, the FBI recommends taking the following actions:

• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.

• Report the activity to the online payment service used for the financial transaction.

• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.

• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.

If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.

 

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- Newport News, VA, USA
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I completed the forms to renew my son's US passport. I provided our address, his SSN and his expired passport information then entered our credit card number.

BBB Note:  According to the company's website, they are not affiliated with any Government Agency.

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- Chesapeake, VA, USA
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My wife recently sent in paperwork for a passport renewal and we got an email today which wants us to pay more money to “complete” the passport process. Also offering passport insurance and expedited processing for extra money.

BBB Note:  According to the company's website, they are not affiliated with the US Government.

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- Williamsburg, VA, USA
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Trying to get passport renewed. Didn’t realize that this was being filled out on a non government t website. Immediately contacted for refund, no response yet. Concerned about identifier information including passport number, DOB, parents names ect…

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- Hickory Hills, IL, USA
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I went to this website with intention to renew my passport. I provided this website with a lot of personal information including social security, address, date of birth, phone number, email, gender and physical characteristics.

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- Chicago, IL, USA
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There was a website at the top of the google search for the keywords "Global Entry", which turned out to be an ad. The website had all the application information required to fill out the Global Entry application (passport, drivers license, addresses, employment history, name, date of birth, phone, email, and credit card payment info). They claim to be a service that helps you apply for Global Entry, as one of the "trusted partners" for the government agency. My credit card company flagged it as fraud and the payment was declined, however they now have all my personal information.

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- Chicago, IL, USA
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It was a passport expediter website where I thought I was paying for a service to report a lost passport and get a new one. But I ended up paying for a service that gave me nothing in return, and I gave out my Social Security number.

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