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Pantera Health

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Pantera Health Reports & Reviews (1)

Was sent an offer from what appeared to be my cable company (Cox Communications) - fill out this survey for a free watch. Completed survey, but didn't see anything straightforward that would indicate this was a subscription. Asked for credit card for shipping. Got the watch I thought was for doing the survey, but didn't notice charge for $99.98. Got another watch. I had no idea where it was coming from. Noticed a charge from Pantera Health for $99.98. Thought that was a healthcare related charge. After some checking into my bills I discovered that it wasn't medical related. Searched for the company online and could not find a website or any reference to this company except for one hit on a watch scam. It all fell into place. Canceled my debit card and protested the charges with my bank. After I tried to call but was on endless hold.

Bank came back and denied the protest because I had entered a subscription. I assume they called as well and the company told them that. Called them again today and was on hold for w while. Reached a rep and told her I wanted to cancel my subscription. She immediately tried to discount my bill to $49.00 totally ignoring my request to cancel. This happened 3 times before she gave me a cancelation number C1367952, which I highly doubt is a real cancelation number. Then I asked for a refund and was happy to return the watches - by this time I had recieved 4 and hit with 4 charges of $98.99. She told me she couldn't give me a refund twice as I protested. I asked for a supervisor. She told me they were all busy on other calls, so I waited with her on the line for about 25 minutes before I spoke with Tasha (supervisor). She took my name and listened to my request for the refund and why I wanted it. Then she pretended that the call dropped and was telling me she couldn't hear me. She did this several times and then the call dropped. I was on my cell phone in my office, but I heard her the entire time. The call didn't drop until I asked for the refund, then she mysteriously couldn't hear me. Convenient timing. She did say to call back, so I will, but this is a huge scam. Why would a watch company be named Pantera Health. To mislead and scam you out of money. What company doesn't offer a refund when you are not happy with the product, or at least offer some sort of compromise. Terrible company if not a scam...

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