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Palm Loam

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Palm Loam Reports & Reviews (3)

I purchased a bathing suite and it was too big. I emailed the company asking for an exchange in the size or a refund and I’d send back the suite. I was told “No” and offered a $5 refund. When I stated I still either wanted a full refund I was given a 30% refund option and advised that was the best offer I’d get. I still declined and was told 50% refund was the best offer I’d get. This is terrible customer service.
Photo 1 proof in review #17338355 about Palm Loam

mes. They keep arguing that it is the correct one. It is clearly not. I’ve sent pictures of my order and pictures of the one I received and the one I should have received. They seem to be purposefully in denial so they don’t have to make it right. They also didn’t send the cover-up that I ordered. It is now out of stock. They are saying that I have to pay return shipping for something that is their mistake. This is poor business ethic!
Photo 1 proof in review #17133802 about Palm Loam
Photo 2 proof in review #17133802 about Palm Loam

- Jackson Heights, NY, USA

I purchased 2 bathing suits from this company. On their site they guarantee returns. However when I attempted return due to poor fit, they engaged in back and forth emails for so long that the window to return was exceeded. For months I attempted to regain some of the expense from the purchase but to no avail. I disputed with my credit card but it didn't work- this company wanted me to cancel the dispute to get a refund.

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