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Orbi Support = Softwave = Soft Tree

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Orbi Support = Softwave = Soft Tree Reports & Reviews (1)

• May 12, 2022

Scammer's phone (323) 765-0752
Scammer's website orbi-loginsetup.com/netgear-orbi-setup
Scammer's email 323/765-0752
Country Canada
Type of a scam Tech Support
Initial means of contact Website

Softwave = Soft Tree = Orbi Support

I was having trouble adding a new Netgear Orbi satellite to an existing router-satellite pair, so I went online to seek support, to a page called “Orbi Support”:

https://orbi-loginsetup.com/netgear-orbi-setup/

There I started a help chat, was asked for my phone number, and was called back from 323/765-0752, which is a local number.

I was told that the reason I was having trouble was that there were too many IP address conflicts on my computer and a great deal of network “traffic” on my network and that this can occur just from "normal browsing and pop up windows."

The representative “Deepak” had me delete and re-download the Orbi app from my phone, download “TeamViewer.app” to my computer and spent two hours with me over the phone troubleshooting the router-satellite connection problem. He also had me download a 2017 version of “NETGEARGenie.app” for Mac which I later had to force-quit.

Supposedly Deepak performed these tasks:

Network optimization.
a. Fixation of DHCP server
b. Re-configure of Network
C Network clean up
c. Assigning Valid Ips to connected devices
d Upgrading firmware
e. Device Setup.

I observed Disk Utility was opened and First Aid was run, which I could have done myself and needed no support for. The Terminal app was opened and a zillion numbers went flying by. I later looked at the Terminal history, which is not meaningful to me, but I saw this line: "33 osascript -e 'tell application (path to frontmost application as text) to display dialog "DHCP Error: Network congested, Ips are replicating and conflicting" buttons {"OK"} with icon stop’” which is what Deepak told me. So it appears this message is quoted into place where I could be deceived by it.

Deepak explained that Netgear covered support only for its hardware. Since these appeared to be problems associated with my computer, and not Netgear equipment, I was not surprised to hear the NETGEAR ProSupport for Home I bought would not be covering the “fix”. Deepak was adept at flattery, saying my voice sounded very young (I’m in my 60s) and praised my knowledge of I.T.

Deepak offered a range of services, from $99 to $399 depending on coverage periods and number of devices. I opted for the minimum $99.

I authorized the $99 payment which required a Docusign-like contract by “zohosign.” There were no repeating charges. My credit card account showed the fee was paid to THESOFTTREE INC of Canada. The Docusign-type document was emailed to me from zohosign.com

I see there are complaints about Soft Tree and Softwave documented at https://www.scampulse.com/the-soft-tree-inc-reviews

I thought I was talking to Netgear, but it took me awhile to recognize that I was in communication with a 3rd party, “Softwave”. When I finally asked, Deepak readily admitted that he did not represent Netgear, nor does Softwave have a contract with Netgear. I was confused as to how then I got there, and realized the original “Orbi Support” page was owned by Softwave, not Netgear.

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