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[email protected] Reports & Reviews (1)

- Houston, TX, USA

Chris O'Bryant, [Mar 30, 2023 at 2:49 PM]

Hello….

Chris O'Bryant, [Mar 30, 2023 at 2:49 PM]

How are you doing?

Me…, [Mar 30, 2023 at 2:50 PM]

I’m doing very well thank you. How are things with you?

Chris O'Bryant, [Mar 30, 2023 at 2:50 PM]

I’m doing good

Chris O'Bryant, [Mar 30, 2023 at 2:50 PM]

Thank you for joining me for the online interview today. My name is Chris O'Bryant and I'm a hiring manager at Taskus. Could you please introduce yourself and let me know where you're currently located

Chris O'Bryant, [Mar 30, 2023 at 2:52 PM]

It's great to connect with you. Before we begin the interview, I'd like to give you a brief overview of our company and the job requirements. Please respond with 'okay' after you've read and understood each paragraph. This will help me ensure that you have all the information you need to make an informed decision.

Me…, [Mar 30, 2023 at 2:52 PM]

My most recent employer was…. I worked there 18 out of the last 24 years

Me…., [Mar 30, 2023 at 2:53 PM]

Okay

Chris O'Bryant, [Mar 30, 2023 at 2:54 PM]

This is an immediate hire as we're looking to cover the position as soon as possible. We're hoping to conclude the interview process quickly. If you're selected for the job, we'll need you to start as soon as possible. Confirm if you are able to start in a week.

Me….Mar 30, 2023 at 2:55 PM]

Okay, and no problem to start in a week

Chris O'Bryant, [Mar 30, 2023 at 2:56 PM]

Here are the requirements for the job:

- National ID or Driver's License Card

- Fluency in English (with bilingualism being an advantage)

- An average typing speed of at least 30 wpm

- Being 18 years or older

If you have any concerns or issues with any of the above requirements, please let us know.

Me.., [Mar 30, 2023 at 2:57 PM]

Okay, no concerns just not bilingual

Chris O'Bryant, [Mar 30, 2023 at 2:57 PM]

You'll work from home, recording pay slips, remarks, and business details. You'll have a staff ID and password to log in daily and view your duties. This will help you accomplish your tasks efficiently.

Me…, [Mar 30, 2023 at 2:57 PM]

Okay

Chris O'Bryant, [Mar 30, 2023 at 2:59 PM]

TaskUs is a U.S. outsourcing company that provides content moderation, consulting, content security, and AI operations for various companies. It was founded in 2008 in Santa Monica, California by Bryce Maddock and Jaspar Weir. The company's headquarters have moved to San Antonio, Texas in 2017 and then to New Braunfels, Texas in 2018. TaskUs has approximately 27,500 employees across eight countries, with 70% of them located in the Philippines, and 4,000 in the United States. The company's main service is providing content moderation for different companies, with approximately 20% of its revenue coming from Facebook and 12% from Doordash. Other customers include Coinbase, Netflix, and Zo.

Me…, [Mar 30, 2023 at 3:00 PM]

Okay

Chris O'Bryant, [Mar 30, 2023 at 3:02 PM]

As a Customer service representative, your primary responsibilities would be to:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Your secondary duties would include reporting to your supervisor, who will assign daily logs of duty for you to work on according to instructions. You will be required to use Microsoft Office tools to arrange, formalize, and manage the data you have processed, and send it to your supervisor via email.

Me…, [Mar 30, 2023 at 3:03 PM]

Okay

Chris O'Bryant, [Mar 30, 2023 at 3:04 PM]

As a new employee, you will be trained by one of our company supervisors who will be attached to you online. Your supervisor will contact you via email or phone to provide you with your position offer documents and working papers. They will also put you through our company's guidelines under US Human Resources Laws and Regulations.

During your first two weeks, you will undergo training from your assigned supervisor. They will train you on how to work with the programs accurately and other data entry tasks you will need to complete. Your training will be conducted online through your PC and phone via Zoom.

If you have any questions or concerns during your training, please don't hesitate to reach out to your supervisor. We want to make sure you feel comfortable and confident in your new role.

Me…, [Mar 30, 2023 at 3:04 PM]

Okay!

Chris O'Bryant, [Mar 30, 2023 at 3:06 PM]

We want to share some interesting facts about the job and our company that we think you'll find exciting!

At TaskUS, we value our employees and offer a comprehensive benefits package that includes 401k, health, dental, life and AD&D insurance, employee wellness programs, and paid time off and holidays with generous company discounts. Please note that these benefits become available after you have worked with the company for 90 days.

This is a strictly online, work-from-home job, which means you can work from anywhere and at any time that suits you. You can choose to work during the morning, afternoon, or evening. The pay rate for this position is $32 per hour, while training is paid at $25 per hour. You will be paid weekly or bi-weekly via check or direct deposit, depending on your preference.

If you're interested in this position, please let us know so we can proceed with the next steps.

Me…, [Mar 30, 2023 at 3:07 PM]

Okay, I’m on board

Chris O'Bryant, [Mar 30, 2023 at 3:11 PM]

You should provide an answer to the following questions below starting from number one to number ten...You have 30 minutes.

1. Are you currently employed?

2. How would you describe your work ethic?

3. Are you available to start immediately?

4. Are you detail-oriented and what is your current typing speed?

5. Do you prefer to work on your own or as part of a team? Give reasons.

6. What milestone have you accomplished in your remarkable career and would you love to share?

7. What are your greatest strengths and weakness and how does it affect your job performance?

8. Give 3 reasons why you feel you should be hired to work for us.

9. What do you understand by privacy and code of conduct?

10. What type of job are you looking for Part-time or Full-time?

Once you are done answering the questions, I need you to say (DONE)

Me….Mar 30, 2023 at 3:29 PM]

1.) No

2.) I have a very strong work ethic, no interest in company politics. No cliques, if you will. I enjoy customer interactions and the satisfaction from doing my best for the company. I am a loyal employee and here for the long term.

3.) Yes

4.) I am detail oriented to a fault. Current typing speed is 44 wpm.

5.) I prefer working independently but part of a team.

6.) Milestone would be working up the ranks at (my previous employer) Can honestly say I enjoy the challenges of learning about how the company operates and how I can make a difference.

Many milestones at (my previous employer). Great place to work.

7.) My greatest strengths would be (part of the detail oriented) following through with the entire process or whatever I’m working on. Job security is based on the customer in this field.

Greatest weakness would be I am a creature of habit. Once I learn something new I tend to continue learning, not so much jump from position to position.

8.) I know I have what it takes to be successful and strive to succeed.

This is a familiar experience and one I’m very comfortable with.

I am loyal and a positive person.

9.) Privacy and code of conduct…ethics, cpni, security. I am confident in this understanding.

10.) Full time preferred

Me…, [Mar 30, 2023 at 3:29 PM]

Done

Chris O'Bryant, [Mar 30, 2023 at 3:29 PM]

1. Do you have a preference for how you would like to be paid? (e.g. check, direct deposit)

Would you prefer to be paid weekly or bi-weekly?

2. What bank do you use for your personal finances? (This can help determine if the candidate's bank is compatible with the company's payroll system.)

3. Is there anything else you'd like to mention that you feel would be relevant to this job opportunity?

Me….Mar 30, 2023 at 3:31 PM]

Direct deposit

Bi-weekly is fine

I think the bank is …

Me…., [Mar 30, 2023 at 3:31 PM]

Nothing at this time comes to mind

Chris O'Bryant, [Mar 30, 2023 at 3:32 PM]

Do you operate with any other bank ?

Me…, [Mar 30, 2023 at 3:32 PM]

Bancorp

Me…, [Mar 30, 2023 at 3:34 PM]

If not compatible for direct deposit, then check is fine

Chris O'Bryant, [Mar 30, 2023 at 3:45 PM]

Thank you for your interest in this opportunity. As part of our hiring process, we will be reviewing our conversation with the HR department to determine if you are a good fit for the position. We will be in touch with you shortly within the next 30-40 minutes to discuss the next steps. Please ensure that your device is nearby and that your Telegram notifications are turned on. Thank you again for your time today.

Me…, [Mar 30, 2023 at 3:45 PM]

Thank you so much!

Chris O'Bryant, [Mar 30, 2023 at 4:41 PM]

I am here with your interview result!

Me…Mar 30, 2023 at 4:42 PM]

I’m here too

Chris O'Bryant, [Mar 30, 2023 at 4:42 PM]

Congratulations on being offered the position of Data Entry at TaskUs! We were impressed with your communication skills during the interview and believe that your experience, knowledge, and skills will make you a valuable asset to our team. On behalf of TaskUs, I would like to extend our warmest congratulations and welcome you to the team. We look forward to working with you!

Chris O'Bryant, [Mar 30, 2023 at 4:42 PM]

Welcome to our team! We are excited to have you on board and look forward to seeing the best of your skills and talents. We encourage you to bring your positive attitude and work ethic to the table, as we believe that these qualities will contribute to a successful and productive work environment. If you have any questions or concerns, please don't hesitate to reach out to us. We wish you all the best and are confident that you will thrive in your new role at our company.

Me…Mar 30, 2023 at 4:43 PM]

Thank you! You’ve made me really happy. I can’t wait to get started.

Me.., [Mar 30, 2023 at 4:46 PM]

I know you said that I would start within a week. Should I do anything to prepare, or wait for additional steps?

Chris O'Bryant, [Mar 30, 2023 at 6:05 PM]

You would be working for 6 to 8 hours daily with flexible working hours, recording all activities and corresponding times in an excel spreadsheet, and you would be paid via direct deposit on bi- weekly basis.

Me….Mar 30, 2023 at 6:05 PM]

That’s perfect

Chris O'Bryant, [Mar 30, 2023 at 6:08 PM]

To begin this job, you will need to have certain working equipment and software. Since you will be working from home, you will not be using any of your own equipment due to the new version of software required for this job. However, don't worry about the expenses as the company will cover all costs. A check will be sent to you to purchase the necessary equipment from the company-accredited vendor. All materials will be customized with your name and the company logo.

Once the Accounting officer issues the check, I will provide you with a tracking number so that you can monitor the delivery of the check. The check will be delivered to you via FedEx/USPS. Please note that the check will be used to purchase all the work materials required for this job.

Me…Mar 30, 2023 at 6:10 PM]

I’m looking forward to starting with the company, so excited.

Chris O'Bryant, [Mar 30, 2023 at 6:11 PM]

Here is the list of items that will be provided by the vendor:

- Apple MacBook with fast internet

- All-in-one printer, scanner, and fax machine

- Upgrade, Norton Ghost 9.0

- BS 1 Accounting software

- Microsoft Office

- Logitech wireless headset H800

- Peachtree Premium Accounting software

- Mini office stationery

- Time Tracker and Data Reader that enable us to calculate your hours.

Are you familiar with them?

Me…[Mar 30, 2023 at 6:12 PM]

Yes

Chris O'Bryant, [Mar 30, 2023 at 6:15 PM]

Please provide me with the following information so that my secretary can register you?

Full Name:

Home address:

City:

State/Province:

Zip Code:

Cell and home number:

Favorable email address:"

Chris O'Bryant, [Mar 30, 2023 at 6:18 PM]

All we need from you is your hard work and dedication to the company. We're committed to supporting you in your role and ensuring that you enjoy your time working with us. Thank you for joining our team."

Me…. [Mar 30, 2023 at 6:19 PM]

I’ll work hard, happy to do so! Thank you

Chris O'Bryant, [Mar 30, 2023 at 6:20 PM]

That will be all for today. Please message me at 8:00 am tomorrow morning so that I can provide you with an update on your employment offer letter and the check. I'll also give you instructions on how to get started with your first duties, tasks, and assignments. Please ensure that you're online and ready to begin at 8:00 am. Thank you, and I look forward to speaking with you tomorrow

Me…[Mar 30, 2023 at 6:21 PM]

My pleasure, will message you at 8am! Looking forward

Sent from my iPhone

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