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Online travel agent called back after booking and said reservation was not secure; wanted more money to secure reservation

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Online travel agent called back after booking and said reservation was not secure; wanted more money to secure reservation Reports & Reviews (3)

- South Saint Paul, MN, USA • Feb 11, 2025

Expedia - will lead you to Travoport.com

they send emails using mandrill.app

[email protected]

They insist your flight/ seat is on hold due to it not being available unless you "upgrade" in which they then ask for your card information and apart from already having your date of birth and first and last name which is given when you fill out the flight-information. BEWARE

If you ask for a "cancellation application" they refuse. Please don't trust Expedia. I tried to call Expedia to directly report this fraudulent site extention, but that 1(800) number us also a SCAM.

Buy your flights from the airport at this point if you are new to traveling.

Hopefully someone can shut this down.

- Washington, DC, USA • Jan 29, 2025

I was searching for discounted flights on cheapflights.com when Foggyfly was an option to compare flights. They offered $194 for a roundtrip from DCA to SAT with Delta Airlines. After I entered personal information (phone, email address, home address, credit card number) I received a booking reservation email with a reference number. It listed the flights I had chosen but stated that a confirmation email will be sent once the booking is confirmed. "Please note that your purchase will be completed only when the ticket has been issued. Fares are not guaranteed until ticketed." It also stated that if I did not receive a call or email within 24 hours for payment verification, I would need to call them.

I got a call from 305-564-2373 and voice message from "William with Foggyfly" at 10:45p ET but I was asleep, so I returned the call the next day. That's when a man on the phone said that the reason William called last night was to tell me that my return flight was booked as standby only, and that if I wanted a firm booking, I would have to change the flight. He offered an American Airlines flight that would cost $254 more because it included one carry-on and one personal item. He said the previous Delta Airlines flights I was booked did not allow me to carry ANY bags, not even a purse and that I would not be able to purchase one at the airport. That's when things clicked for me that this was a scam. I corrected him and the man finally conceded that I could bring a personal item, but that I was still on standby. I told him to cancel the entire trip then. He said changes and refunds are not allowed. I yelled at him saying that we are in conversation to change the flights, which is the definition of changes. Then I accused them of being a scam. He denied it. "I can assure you, ma'am that we are not a scam." I told him to leave my flights as is, standby and all. He said fine but nothing else, so I hung up.

I never received another email. My credit card had not been charged yet, so I locked it within a couple hours after that phone call. I reached out to Delta Airlines the next day to see if I was ever booked for those flights and they confirmed that I was not. I also checked Delta's flight confirmation tool using my credit card number and they had not charged my card, either. Foggyfly's "reservation desk" called me next the day from 305-564-2364 but I refused to answer. The voice message said they are calling about "the flight that you have with us" and to "call back on the same number, extension 413." I am not. I am going to cancel my credit card and refuse to engage.

- Saint Johns, FL, USA • Sep 25, 2024

Offered a promotional price for a flight for a set time and date. I booked online through hopper and paid $266. The company (travoport) then calls and tells you your flight isn't secure and they pretend to call the airline to secure your ticket and then they say they can't and you need to pay more money to get a secured ticket because the airline wont approve the discounted price. I tried to get a refund and they told me no. After arguing for an hour she said i have a ticket it just isnt for sure. After i called united and they said i did not have a ticket and they showed them trying to book it or run the payment twice so asvised me to call the bank and stop the payment

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