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Online Retailer Scam

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Online Retailer Scam Reports & Reviews (1969)

- San Antonio, TX, USA
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Paid for merchandise on April 23, 2023. Total $1100. I’ve asked the company 10 times for a follow up or tracking. Gives me the runaround. Still no merchandise received.

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- Bronx, NY, USA
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Ordered from website received tracking number which never updated and emailed 3 times and received a be patient. Never received product 1 month now

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- East Earl, PA, USA
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Ordered a swimsuit that took a month to arrive. It was a completely different swimsuit than ordered and they don't reply to my messages for a return or refund.

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- Aldie, VA, USA
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An advertisement popped up for a piece of equipment to exercise abs. Can't recall the website it took me to but I purchased the equipment and they provided me with a receipt that reads Ultrabs but contains no telephone number or address for the company. In addition, I can't find any company as named above on the internet at all.

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- Lansdowne, PA, USA
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This company advertises on Facebook and other social media sites, showing fashionable wigs at a great price. The models show wigs that are of good quality and they offer buy two get one free items. I did that and the wigs I received were nothing like the wigs shown. Two were totally different from the ones I ordered and one (which I will keep) had to actually be styled as the condition was unacceptable. The wigs shed hair, are not of the quality grade of what is advertised, and as stated, they use a bait and switch technique that is 100% unethical. When people see something they like and they trust that they will receive the products they ordered, it is disappointing when that does not happen. Sovewigs actually advertises that if you are not satisfied they will address the issues; however, I received emails that suggested I keep the wigs and they would refund 5% of the money I paid, donate the wigs to someone and make them happy or purchase my own shipping label and return the wigs. I attempted to upload pictures of what I ordered and what was sent, but the upload file link did not work.

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- Philadelphia, PA, USA
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gave me a fake tracking # and then showed it was in my area when it was not then they said it was delivered April 24th and then said its a another 18 to 25 days away and since then i have ash for money back and got nothing

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- Reading, PA, USA
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Attempted to order a Stanley 40oz cup for $19.00. Took almost a month to ship. Contacted the email on file. Said it could take 10-14 days to ship. When it was finally delivered, it was delivered to a post office in Lititz when I requested it be delivered to my home address. I called my local post office to find out more. The package had already been picked up and I was given an invalid tracking number.

Email address on website: [email protected]

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- New Windsor, NY, USA
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Offering "Gordon Ramsay" Hexclad cookware under the guise of free just pay shipping but with a catch of additional $7.95 & $5.95 for contest, $79.95/mo and $69.95/mo to be billed for a "free" item. THIS IS A SCAM!!!

You spelled "recieve" wrong it's RECEIVED

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- Doylestown, PA, USA
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Company advertises on Facebook showing clothing that they say is made in South Carolina. When I received the confirmation, I realized it was not. I researched further and found that this company is not a US based company and the merchandise is not as advertised.

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- Pottstown, PA, USA
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This site is a scam, my son ordered a gift for me and I emailed them right away to cancel and they keep sending me the same message. The order has not shipped, therefore can be cancelled. I've sent several emails (there is no phone number) and they just respond with the same exact message

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- Tunkhannock, PA, USA
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Realized the mistake as was leaving the purchase.. no information to contact the scammers.

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- Bronx, NY, USA
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The delivery was delayed on purchase. I complained that digoby.com scammed me, but it was a delay in delivery that was the problem.

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- Easton, PA, USA
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I ordered an anniversary gift in march 2023 and it still has not arrived and I also paid extra for expedited shipping

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- Pomona, NY, USA
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My Order

Orders

Addresses

Logout

Order

00015750

Date

4 Apr 2023, 12:57 pm

Total

$24.38

Status

Active

Shipments

Package 1

Tracking Number

SF6043588472212

Carrier

Other

Shipment Status

Shipped

PRINTED CONTRASTING SLIM DRESS

PRINTED CONTRASTING SLIM DRESS

Color : Gray

Size : 3XL

Gray / 3XL

x1

Tracking

Confirm Receipt

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- Huntingdon Valley, PA, USA
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I wanted to provide a gift for a friend who was having a very tough time. I found the site Philadelphia Baskets online which provided next-day delivery in the Philadelpha area. I located the item I wanted to purchase, which was called the "Crunch & Confections Gift Set". I also paid extra for 3 gourmet items and a bottle of Whiskey to be added. A total of $205.99 was spend on the gift.

The next day, I noticed I received no confirmation, receipt, or tracking number. I them reached out via their chat feature on their website to ensure the order went through, as my card was charged in full. The customer service agent that I spoke to could not find my order because I did not have my order number... I did not have my order number as I was never provided with a receipt or confirmation. I provided my name and the recipient's name. After a few minutes my order was located. The customer service agent provided me with a tracking number and a receipt.

Once the box was received, the recipient video called me to thank me. As he was opening the box I was very confused. Almost nothing that I ordered was there. 4 bottles of pasta sause, apples butter spread, fajita seasoning, a wheel of cheese, a cutting board, serving platter. I was appalled. I specifically asked if the gourmet items that I specifically picked out to put in the order were there. They were not. I also wrote a special message to go with the message. Instead they replaced it with "Dear Person, Enjoy. From, Person". Many items were crushed.

I contacted the Customer Service Team about this. They disregarded many questions like why I did not receive a receipt, where the items I paid extra were and if they weren't available why am I still charged, and why do they write their own messages? They told me they have a policy abut swapping out items and I cannot get a refund if I am not satisfied with the items they swapped. This is my fault for not reading. However, they do not swap like-for-like. They also do not swap each item. They also advertised 6 bottles of Cola in the basket and sent 3.

This was identical to sending them money and them sending whatever they wanted. I am astonished that this is ok. I understand swapping items, but this was sending have of what was advertised and taking my money for extra items and not sending. I do not know what to do.

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- Springfield, VA, USA
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I ordered a wicker porch swing for $60 from AmazonStorepro online. The company sent me a cheap hammock instead. When I asked for a refund or the product I ordered, I was told it would cost too much to return the hammock to China. After many emails to customer service, the company promised to send a 40 percent refund. The refund has not been completed yet.

I made the order from an ad that appeared on Facebook. This is the website: https://www.amazonstorepro.com/?email_id=20230326112905.7737e409921aee1a&utm...⇄

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I ordered a sweater from the website and they shipped it to their actual po box and not my address. Usps tracked it to the stores po box. I’ve sent this company numerous emails and messages through the website and they refuse to resend the item or refund my money.

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- Indianapolis, IN, USA
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I purchased items and received an email that processing time is longer than usual so I gave it grace then followed up. Twice in the last 3 months they have said it is "shipping this week" but it never has and they refuse to issue a refund.

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- Crum Lynne, PA, USA
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I ordered 2 under the seat luggage sets and received a scarf. Made contact by email and was told After we check over and over again, we are deeply sorry for the inconvenience caused by the mistake in shipping the wrong item(the product you received wrong) to you. We understand how frustrating this can be and we apologize for any inconvenience it may have caused you. We have investigated the issue and found that it was due to a mistake by our shippers. We have already filed a claim with them and are doing everything we can to resolve the issue. To make up for your loss, we have negotiated with our suppliers to resend the right item to you at no extra cost. However, our suppliers have asked for the wrong item to be returned. We apologize for any inconvenience this may cause you. In this case, could you please go to your local post office to ask about the return cost? This is the return address of our supplier: 1F, Block B, 108-120 Fengping Road, Fenggang Town, Dongguan City, Guangdong Province, China. Once we receive the returned package and have confirmation of the shipment, we will arrange for a full refund plus the shipping cost of the returned package right away. Additionally, we understand that returning the item may be a hassle for you. If the item is useful for you or someone you know, we would like to offer you a 40% refund of your total payment, and you can keep the item. This can help to save you the hassle of returning the item to us. We appreciate your patience and understanding throughout this process. Please let us know if you have any further concerns or questions.

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- Holland, MI, USA
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I purchased 2 items on April 14, 2023. I received a tracking number but the tracking number said items not dropped off yet. A few weeks ago i received an email asking how did i like my products but i never received anything. I have sent numerous email and called but i never received a response. I cannot get my money back as it was already debitted out my account.

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