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Online Records Request

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Online Records Request Reports & Reviews (1)

- Bethlehem, NH, USA • Jan 02, 2024

I ordered a birth certificate from them.

I was contacted by my bank over a fraud alert that day.

I looked up the company and saw reviews that it was a scam.

I cancelled THAT day through a phone call and an email that is provided on their website.

They refuse to give me my money back.

Nyla

12:02?PM (14 minutes ago)

to me

Hi Peggy,

I understand that you are looking to cancel your order, I would like to take this opportunity to assist you with any concerns you may have.

After careful consideration and evaluation, unfortunately we will be unable to provide any refund at this stage, as the order has already been received and the account has been set up with the State. It is no longer possible to cancel the order or issue a refund. Our company policies and industry standards do not allow for cancellations or refunds for orders for which account has been set up and initiated.

Your order will be checked by us prior to it being submitted. We will review and inform you of the documents and information required when submitting your application to the U.S state and Health Department.

I understand that this may not be the outcome you were hoping for, and I apologise for any inconvenience this may cause. However, I would like to offer my assistance in resolving any issues you may have with the order.

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