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Online Hotel Booking Scam

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Online Hotel Booking Scam Reports & Reviews (2)

- Evansville, IN, USA • Mar 15, 2024
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They are a hotel booking website and had a hotel room available at Swissotel in Chicago for Feb 22, 2024. We booked the room since we had a business conference at the Hyatt next door and nothing was currently available there. After booking on Feb 15, 2024 our card was charged immediately for $164.00. The next day we received an email saying we would be receiving a refund in up to 1 hr to 10 days, and an apology. After a couple weeks I reached out to their support email and they told me the refunds are handled by a third party company and they can't control when we'll receive the refund. Still haven't received the refund.

I also checked with Swissotel and there was never a record of us getting a room, or one available.

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- Bristow, VA, USA • Nov 03, 2023
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I believe I was at the hotel website although the hotel says I wasn't. I was offered a room for $1,200 and I clicked purchase and entered my credit card and received an email that I had made a 1758 non-refundable purchase. The real hotel considered the transaction fraud and canceled my reservation. My credit card will not refund the money because CCI hotels says they have no refund policy. Even though I never received a hotel room.

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