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Olga/Chicago Moving Company/Box Moving Company

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Olga/Chicago Moving Company/Box Moving Company Reports & Reviews (1)

- Chicago, IL, USA

We needed to hire movers to move our furniture from our old place to our new place. We found this "company" on Craigslist. On the ad, it said they were insured, that they charged $** for 2 movers and $** for three movers. It said they were experienced, had no hidden fees, and most importantly that they were experts in piano moving. We have a baby grand piano that needed to be moved up to a third floor walkup residence. We called to inquire and they assured us that they would have no problem moving the piano up the 3 flights of stairs into the new home. They originally quoted us at around $***-$*** for the move. This included moving a piano into our new home. When it came time for the movers to unload, they said we owed $*****. They refused to move our belongings until we paid. When we asked for a breakdown of charges, they gave us a run around, adding all these fees that were not previously discussed. We were initially able to get them to reduce it to $*****. We ended up paying them $*****, which included a tip for the movers themselves.

After we paid, they told us that they weren't going to move the piano up the stairs. We asked them why, and they said they needed come back the next day with a piece of special equipment. They said it would only take an hour, and that what we paid for already included having them come back to move the piano. It is now the next day, and they have not arrived. We called them, and they told us we should hire someone else to move the piano inside. We told them that we already paid them for moving the piano, and they said we are lying. They are clearly scamming innocent, hardworking people who are just trying to move their home. They are holding peoples' belongings hostage until they pay ridiculous amounts that were never previously discussed. And what's worse is that it looks like they continue to change their business name. We found a page for them on Yelp with the same phone number, but listed as "Box Moving Company." On Craigslist, they advertise as "Chicago Moving Company."

Many other reviews on their now defunct Yelp profile say they are a scam and that they were also cheated out of ridiculous amounts of money for services that were either misrepresented or incomplete.

This is a link to one of their many Craigslist ads: https://chicago.craigslist.org/chc/lbs/d/chicago-movers-and-truck-**-for-2ppl/73... />
This is a link to their page on Yelp, which Yelp reports is now closed: https://www.yelp.com/biz/box-moving-company-chicago-2

We paid them through Zelle on Bank of America. We have already filed a claim with Bank of America to dispute the charge, but there's no guarantee that that will result in anything. At this point, we are basically out of $*****, with no piano moved, which was the primary reason for hiring this specific moving company.

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