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Official Pirates

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Official Pirates Reports & Reviews (1)

I purchased 6 jerseys from the website and they sent 2 defective jerseys and 3 of the wrong sizes. I've been going back and forth with them for over a week and sent them all the information they requested (pictures of the defective, pictures of the tags, close up pictures of the tags, order information etc.). After providing all the information, they are telling me that "I'm sorry, as you know our jersey is at a bargain price, and now shipping fee is very expensive, we have got to consider our loss, if you want return, we can send you return address, sincerely hope you can keep it, thank you". This is what is stated on their website (http://www.officialpiratesonline.com/cms/shipping-returns.html):

-Defective, Damaged or Miss shipped Items:

Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.

-Item is not the size you orderer:

Should your item size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

They've offered me 5-10% credit when I should be getting more than half of what I paid for. Also, they said $199.94 in the receipt but I was charged $213.26. It's outrageous that they're not honoring their own policy when they've clearly admitted to making their own mistake. Can someone please shut down the website and help getting the refund?

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