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Norton Imposter/Spoof Reports & Reviews (3)

• Nov 23, 2021

Victim Location 89144
Type of a scam Tech Support

Received an email telling me Norton Security was renewing my account for 450.00. A phone number was given to get a credit. Like a shmuck I called and begin to fill out their form. When we got to the part asking for my bank account I balked. after some small talk I hung up and was unable to start up my computer.

• Nov 02, 2021

Victim Location 89014
Type of a scam Tech Support

I received the attached email. I checked my debit account and had no charge for that amount. I decided to call them, knowing that there was a high likelihood of this being a scam at this point. A man with an Indian accent answered (the accent is not necessarily an indicator of scam, as a large portion of US tech support is outsourced to India) and asked for the last four numbers of the invoice #. He was unable to tell me any specifics other than I had signed up for a free trial of Norton 360 Total Protection (Not a real product if you visit Norton's website) and they were no longer offering free access. He could not provide any account specific details that pertained to me and when I mentioned my suspicions that this was a scam he immediately hung up.

• Jun 29, 2021

Victim Location 56288
Type of a scam Tech Support

I was sent an email stating that I had been charged for Norton Anti-Virus renewal and given a phone number to call for a refund. I left a message for them to return my call. My call was returned and I proceeded to follow instructions to receive the 499.00 refund. In order to do this they required me to install Desk (?) and this let them access my computer. They told me that they needed to remove the Norton Software from my computer. I was transferred to a "bank manager" who would issue the refund. They gave me long series of numbers telling me that this was there licensing information. They required access to my bank account where they told me that they would refund the money into this account. Once there they transferred $10,000 from my savings account to my checking account unbeknownst to me. They asked me to type in $100.00 and it appeared that my keyboard was not working. They became very agitated and angry with me. Then when I entered the amount it read 10,000$. Now there were accusing me of intentionally paying myself with their money. They would be losing their job, I would be losing my computer, they would report me to the FBI. So in order to correct the problem I needed to go to my bank and withdraw 9600.00 and wait for instructions on what to do with the sum withdrawn. I was to tell the bank that I was making a car purchase. When I went to the bank I learned that they had transferred this money from my account and we immediately took the account off-line.

I questioned the scammer many times, stating that I didn't trust them, that it didn't feel credible, that I felt extremely vulnerable. There was background noise like a call center where I could hear other scammers using loud voices with other callers. My experience was the deeper I got in the more fearful I got. It was a very painful and embarrassing and potentially costly experience. I had my computer cleaned, through Equifax I have locked my credit report and I have a service that alerts me to potential misuse of my information, To date there were alerts linked to my email account.

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