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New Era Relocation Gold Standard Relocation Veteran Relocation Dpt Relocate Us LLC Atlantic Group LLC

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New Era Relocation Gold Standard Relocation Veteran Relocation Dpt Relocate Us LLC Atlantic Group LLC Reports & Reviews (2)

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DO NOT USE THIS COMPANY! I worked with them for a long distance move from Southern Nevada to Northern Virginia. They put me in contact with the logistics manager for Veteran Relocation because they needed to fill a truck between the states to reduce their cost, and were offering me a discount to do so. Initially, Jim was easy to work with. I sent him an itemized list of my inventory and he sent me a quote back, with the items re-worded to how he assured me they were supposed to look in the system, and that all of my list was still included. Over the phone when finalizing the offer I even checked that they didn't need photos or for me to take a tape measure to ensure the CF was right, and he assured me they had added a bit of extra space to make sure there would be no surprise expenses.

Well, surprise, the contractor they hired to do the move arrived and informed me that I had almost double the CF of inventory that Gold Standard had included on the quote. Suddenly, I can't get ahold of Jim or the person who did my quality assurance and last inventory check, Garin. I had to sign off on the paperwork, as I had no other options and needed to be out of the apartment and on the road the next morning. So I spent the better part of a week trading emails with Sam on their follow-up team, trying to understand why the items in my inventory were exactly the same, but somehow took up nearly twice the space. I was brushed off, told that their computer uses a standard size and clearly my items must not have been standard size, and told that I can take pictures when my items show up to see if my inventory is the same as the one we already went over and both companies agreed I had.

They have since stopped responding to my emails. Based on all the work I put into trying to make sure we had an accurate estimate from the start, I can only assume several people are very bad at their jobs, or I have been lied somewhere in the process. Either this company has no idea how to do an estimation, they contract with crooks that added CF to my estimate to over charge me, or they are crooks who intentionally under-estimated my inventory to get me to sign off on an intentionally low “binding estimate” knowing that I wouldn't have time to find an alternative on such short notice.

TL;DR
These people are crooks and the estimate they give you isn't worth the cost of sending an email. And once they've over charged you and made their excuses they'll stop responding.

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- Saint Petersburg, FL, USA
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This is a scam of companies. They claim not to be brokers however a company you haven’t heard of shows up to pick up your furniture and charges more than the quote. They claim you have more stuff than you told them, they said my sectional was ‘bigger than they thought’ however when booking they did not ask for measurements. They lied about a pick up date, lied about a delivery date. Jim Piper is a scam artist. His personal phone number is +1 (321) 310-6743. He sent me a video claiming his company was real and he was honest. He is not. The movers they brokered, after they said they don’t broker, damaged a wall in my apartment. Bending the corner bead and cracking drywall. Jen B told me they would repair it before they left and the mover shrugged his shoulders and walked out. They take advantage of people and once you have committed you can’t change your mind. They are rip off artists. They don’t keep any commitments. They charged $500 more than the estimate.

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