NetGear Inc. Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for NetGear Inc., help other victims by adding it!
Scammer's email [email protected]
Victim Location NJ 07930, USA
Total money lost $300
Type of a scam Tech Support
On September 20, 2016 I received a phone call from "Microsoft Service Center" stating their server was down and asked how was my computer working. Coincidentally, I haven't been able to access the internet for the past 2 days. The voice and accent was identical to the previous caller. He identified himself as "John Martin" . I was asked to share my computer screen with him which I did. He informed me my computer was full of viruses and he was offering another service to protect my computer for a cost. I asked to be disconnected from his computer and ended the call.
I called the "Technical support # provided to me from the Netgear Tech on August 3, 2016: 855-222-1444 and spoke with Jacob. I asked for my services to be cancelled. Jacob stated that he could not do that because my "number" (he was unable to explain what my number was) had already been assigned to me and it couldn't be cancelled. I stated it was a service that I no longer wanted and a service should be able to be stopped. He repeated that it could not be done. I asked Jacob the name of the company I was calling and he would not provide that information other than he worked through Netgear. The email on my charge statement was: [email protected] which is not United States based as far as I could determine.