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Mtosteelstoreal.co

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Mtosteelstoreal.co Reports & Reviews (1)

- Santa Rosa Beach, FL, USA • Jan 07, 2024

Placed an order online via social media on 11/29/2023 for personalized gift. On 12/5/2023, got a shipment notification that my package was being processed for shipment and would be delivered 12/21/2023. On 12/23/2023, package was still being processed in Jamaica, NY. I went to the website that was provided on my receipt to check the status and the web site was not a valid link. I then reached out to seller via email and they could not provide any helpful information.

-seller response on 12/24/2023, via email-

“Dear buyer, this is how the logistics front-end is updated. Please wait patiently.”

I replied to their email,

“ If you cannot provide a more detailed shipping status, please cancel my order and issue a refund. ”

-Seller response, 12/25/2023, via email-

“Dear buyer, Gray Wolf International Logistics is being updated, please wait patiently, we are urging for you-“ (incomplete sentence)

After this email, tracking shows that the package shipped to Denver,CO and has been in that shipping facility since 12/28/2023 with no additional tracking information.

Yesterday, I emailed the company again asking for a refund.

“Hello,

It has now been over a month since this item was ordered and “shipped.” I am now demanding a refund from your company. This is extremely unprofessional and bad business practices for you to be unable to deliver your product in a timely manner, especially since it has been in “transport” since 12/2/23 and is now sitting in same location for 8 days.

This was their response,

“ Dear buyer, we need to verify your package, it will take a few days, please wait patiently, best wishes”

After researching, multiple people have had a similar experience with not receiving their product and are reporting this as a scam company. The fact that the website that they provide to track your product is not a valid working link is a major red flag.

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