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MS SQUAD (MS-Squad) Reports & Reviews (1)

Victim Location 92201
Total money lost $250
Type of a scam Tech Support

Website/Email generates a pop-up message with audio (voice) indicating the laptop is infected with some type of malware. It looks like a system generated message (it is effectively and advertisement), and is very difficult to dismiss, particularly for a novice user. One of the various messages provides a phone number 1.844.557.5455 of the company called MS-Squad where services to remove the malware can be obtained. It also indicates the user should shut down the computer immediately and call the number immediately.

MS-Squad charges $250 for Item CST2014XF5 "Sapphire Premium Package", after which they remotely connect to the user's computer (using LogMeIn) and perform basic steps downloading and using open source software: Malwarebytes (free scan), CC Cleaner (free scan), AdBlock (free ad blocker) and a batch file (clean.bat) of unknown purpose.

The use of AdBlock appears to prevent their own misleading error message/advertisement from appearing again, so the root problem is "solved".

Their website,, is a single page. None of the "OUR SERVICES" links show any detailed information. They have no specific "Service Portfolio" information on the site (the "View" links just show a photo). Their @ms-squadtech twitter handle is fake/doesn't exist/is banned, and the "Twitter Feed" on the bottom of the page is fake (hardcoded HTML text). They do not appear to have a LinkedIn, Facebook or YouTube account (all dead links on the page and non-existent when searched). Their address, "3044 Parker Green Trail, Charlotte NC 28269", is a house in a residential area. Their shopping cart site ( is does not have a valid SSL certificate.

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