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Mncr.shop Reports & Reviews (1)

- Boston, MA, USA • Jan 26, 2024

I am writing to request a refund for a recent purchase made using my credit card. On January 8th, I ordered a pair of shoes from MNCR (MNCR | Online Trainer and Exclusive Sneaker Shop – MNCR.SHOP). Despite assurances of delivery within 5-7 days, the parcel has not arrived, and the seller has provided conflicting and unreliable tracking information. After 17 days, my request for a refund went unanswered. Given the seller's breach of contract, I kindly ask for your assistance in resolving this matter promptly. Following you may find the story of what happened and proofing documents.

Thank you for your attention.

Regards

Abed

Abed

1. I decided to purchase a pair of shoes from MNCR.SHOP. Before making the purchase, I conducted research and found no negative reviews or suspicious comments about the website, which increased my confidence in its legitimacy.

2. The website accepted common payment methods like VISA/Master, further reinforcing my trust in their credibility.

3. On January 8th, I created an account on the website and placed an order for the shoes.

4. I made the payment using my credit card, expecting the parcel to arrive within 5-7 days based on the website's declaration.

5. Following the purchase, I received a confirmation email from the webshop.

6. After a few days, I attempted to log in to my account to track my order but encountered difficulty.

7. Upon contacting the support service, I was informed that there was a technical error preventing me from accessing my account, for which they apologized.

8. As the expected delivery timeframe passed, I reached out again to inquire about the status of my parcel.

9. The support service provided a tracking number, but it was invalid. When questioned, they explained that tracking would be available once the package reached the Netherlands.

10. The next day, I followed up again, and they provided another tracking number, assuring me that the package was on its way. However, this caused further doubts due to the delay and contradictory information regarding the tracking number.

11. Requesting a specific delivery time and date, I was informed that deliveries usually took 5-10 days, which had already passed.

12. After 17 days since the purchase, on January 24th, I sent an email to the support service requesting a refund and order cancellation due to the merchant's breach of contract and failure to meet the agreed-upon terms.

13. However, the email was not delivered and was returned after 2 days.

14. I then attempted to contact the support service using another email address I had, but as of now, I have received no response.

15. Consequently, I am requesting a refund of my payment due to the seller's breach of contract. Despite the website's commitment of delivery within 5-7 days, over 20 days have passed without receiving a correct tracking number or the parcel itself.

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